as the title said..
when will my issue will resolved.. i want a waived.. paying rm 200 for lousy service is definitely sux.. i want to change to UNIFI..
3 years with u is a worst mistake i've ever make in my entire 31 years of my life.
relocation ? no problem we just change ur router no charges apply then boom another 2 years contract renew never informed anything..
cheat customer like taking a candy from children.. fuck u maxis..

angry and cheated customer
JOHN

Reply from 203.117.172.253: bytes=32 time=230ms TTL=43
Reply from 203.117.172.253: bytes=32 time=231ms TTL=43
Reply from 203.117.172.253: bytes=32 time=231ms TTL=43
Reply from 203.117.172.253: bytes=32 time=234ms TTL=43
Request timed out.
Reply from 203.117.172.253: bytes=32 time=232ms TTL=43
Reply from 203.117.172.253: bytes=32 time=231ms TTL=43
Reply from 203.117.172.253: bytes=32 time=234ms TTL=43
Reply from 203.117.172.253: bytes=32 time=234ms TTL=43
Reply from 203.117.172.253: bytes=32 time=233ms TTL=43
Reply from 203.117.172.253: bytes=32 time=232ms TTL=43
Request timed out.
Reply from 203.117.172.253: bytes=32 time=232ms TTL=43
Reply from 203.117.172.253: bytes=32 time=231ms TTL=43
Reply from 203.117.172.253: bytes=32 time=234ms TTL=43
Reply from 203.117.172.253: bytes=32 time=233ms TTL=43
Reply from 203.117.172.253: bytes=32 time=232ms TTL=43
Reply from 203.117.172.253: bytes=32 time=231ms TTL=43
Reply from 203.117.172.253: bytes=32 time=233ms TTL=43
Reply from 203.117.172.253: bytes=32 time=233ms TTL=43
Reply from 203.117.172.253: bytes=32 time=232ms TTL=43
Reply from 203.117.172.253: bytes=32 time=232ms TTL=43
Reply from 203.117.172.253: bytes=32 time=231ms TTL=43
Reply from 203.117.172.253: bytes=32 time=234ms TTL=43

this is ur fucking tracert


Tracing route to 203.117.172.253 over a maximum of 30 hops

1 1 ms <1 ms <1 ms maxisgateway.lan [192.168.1.254]
2 86 ms 28 ms 173 ms 58.71.243.237
3 4 ms 3 ms 3 ms 58.71.243.118
4 31 ms 5 ms 7 ms 58.71.243.53
5 7 ms 6 ms 6 ms 58.71.243.49
6 * 5 ms 7 ms 58.71.244.246
7 5 ms 5 ms 3 ms 58.71.241.21
8 * * * Request timed out.
9 49 ms 48 ms 47 ms 172.22.134.29
10 * * * Request timed out.
11 47 ms 46 ms 47 ms 202.146.80.166
12 48 ms 52 ms 50 ms ix-1-1-3-0.tcore1.HK2-Hong-Kong.as6453.net [180.
87.112.77]
13 234 ms 235 ms 233 ms 203.117.125.17
14 * * * Request timed out.
15 236 ms 232 ms 234 ms an-ats-loc10.starhub.net.sg [203.118.15.194]
16 247 ms 247 ms 243 ms 203.117.190.30
17 231 ms 232 ms 235 ms 203.117.172.253

Trace complete.

my astro account : 0928286447

pls let me terminate ur lousy service .. i had enough.. 3 years in hell with ur fucking service.. call ur customer service they just ask me to send an email to ur technical department..
send an email to ur email dpt.. still no word till this date.. nice service BTW , what a ripped off.. i curse the day i signed my contract and get trap in this hell ..

i not waiting and unprofessional answer like telling me the problem lies on my game server side... read below

Dear Summoner,

Thank you for your feedback.

Answering your questions on the IP address: 63.218.211.21, this is actually in USA.

Apprently your ISP is connected to our ISP (Starhub) by routing to Singtel then to USA and back to SIngapore (Starhub), that is where the issue lie.

As mentioned by yourself, you may be needed to contact your ISP and "complain" or enquire on how you can get a direct connection from your end to us.

Sorry for any inconvenience caused.

Best regards.

This post has been edited by pokewak: Sep 25 2015, 11:04 AM

Hi pokewak,

We apologize for such experience occurred to your good self. Sincerely apologize. If you intends to terminate your IPTV account, you will need to contact Astro to terminate the service (wherein home fibre internet and Astro will be terminated).

Thank you