Can we act on such misleading adverts via the Malaysian Consumer Protection (Amendment) Act 2010 which deals with unfair contract terms?? Not too sure about here in Malaysia, but in certain countries, ie UK, this most certainly works..For instance, under the UK Unfair Contract Terms Bill, a term of a contract can still be held void even if it has been partially or wholly executed. In other words, what these telcos have been doing are blatantly wrong and they can't get away by just stating "we reserve the rights to amend xx and yy."

Do we have something similar in Malaysia? If yes, isn't it the time we the consumers act?

This post has been edited by luckyboy84: Apr 30 2016, 12:03 AM

I think it's not under MCMC's jurisdiction purview in terms of consumer protection in terms of contract or terms stipulated by the provider, in this case Celcom.. If you shoot a complain to MCMC, I guess the most they'll tell you is to refer to the terms with Celcom. What I'm talking about is a possibility of a consumer class action lawsuit under the Consumer Protection Act and not the Communications and Multimedia Act 1998 (MCMC)..

While I feel that you can file a complain against Celcom individually under the Consumer's Protection Act due to the misleading unlimited and sudden change of terms under the Consumer Protection Act, the claim that you can get is merely the Xpax Starter pack for just RM5 and perhaps the payment you made to activate your previously unlimited burung hantu..

Fully agree on the post above, combining "unlimited" and "fair use policy" as one is bullcrap....It's clearly prohibited, ahem, citing the UK law again..

This post has been edited by luckyboy84: Apr 30 2016, 02:57 AM

Sources from blogs say that the unlimited Burung Hantu will end by the 7th July..

"Internet Burung Hantu membolehkan pengguna menikmati internet pada kelajuan tinggi antara pukul 1 pagi hingga 7 pagi. Sebelum ini, Celcom telah mula mengecas pengguna baru Xpax Magic, selain mengehadkan ia kepada 10GB sahaja sebulan untuk pengguna lama. Melalui tempoh promosi antara 13 Jun hingga 7 Julai, Celcom dilihat menawarkan ia tanpa had kembali – tetapi seperti biasa tertakluk kepada terma dan syarat.
"

This post has been edited by luckyboy84: Jun 14 2016, 10:41 AM