Hi,

I recently converted my postpaid SIM to prepaid as I will be overseas for an extended period. Appreciate if you could help clarify the following as I could not find the answers from Maxis/Hotline website:

1) I was told that Validity 365 is no longer available, however, Hotlink website below suggests that it still is. Can you pls confirm? If it is still available, pls advise how I can register from overseas (I'm currently in the UK)

https://www.hotlink.com.my/en/plans/validity-365.html

2) How can I find out the expiry of my call credit when I am overseas?

3) After the expiry of the call credit, how long is the grace period for me to do a credit op-up before the the SIM/mobile no. gets deactivated?

--PMed--

Same question.

The validity of the 365 is ending tomorrow.

How long is the number valid for before it is terminated?

Can I extend the validity 365 for another 365 days?

Hi, the number has 50 days grace period after it has been inactive due to non top up and it will be terminated after the grace period. Please PM us your details for further checking on your account.

TQ - Isaac

WRONG POST

SORRY

This post has been edited by tricky19: Jan 27 2017, 05:48 PM

Hi, may I ask is there any way I can activate my hotlink number? It shows no service in my iphone. My number is +6017xx78. Thanks!

This post has been edited by Maxis: Jan 28 2017, 05:11 PM

Hi, upon checking; we regret to inform that the number is no longer available for reactivation.

Regards

Hi i have the same query, can you pls assist

Hi, Please check your DM.

TQ-Isaac

Hi Hotlink,

I have a Prepaid number that is in inactive period of 40 days with RM50 credit.
Can I subscribe to reactivate this number during the inactive period with that credit?

hi
i bought a prepaid starter pack in april 2017. till now, its still in the packaging, i never open it, never activated it.
printed behind the pack it says expiry march 2018.
if i plan to activate it tomorrow, will i encounter any problems?

thanks

Hi cucubud,

Please be advised the previous credit balance will be forfeited once the number had been expired.

TQ

Hi tahfeikei,

All the Hotlink Prepaid number will be auto activated upon registration & you will given a grace period of 50 days to perform top up to reactivate the line.

Kindly PM us the details as per below to check on your line status:

Name:
IC/Passport:
Number:

TQ

thanks
i'll go to the maxis centre

I mean during the inactive period (50 days) I can still receive calls and sms (but cannot make calls and sms) can I use the RM50 to reactive the account?

Hi cucubud,

We are sorry, you will need to perform the top up via new Top Up Ticket or via online banking to reactivate the number.

TQ

OK. Noted with thanks.

Hi cucubud,

You are most welcome

TQ

hi, pls help to reactivate my son's simcard cz i forgot to topup.. I just reload online via m2u.

.

This post has been edited by ardellanastasia: Jul 1 2022, 04:09 AM

Hi ardellanastasia,

For prepaid reactivation, you must walk into Maxis Centre

However, for your prepaid number, it is not available for reactivation

Thank you

UGPM

hi, please reactive my number 01138866xx9 alr pm all the detail .

already walk in to maxis klcc, may i know why is my number is not available for reactivate? Bcos i already walk in there to activate wwithin 1week as advised.

Hey,. I want to check my wife number.she has been to China for some work since October 17 until now,and she asked to check for her number.

Hi, my hotlink number are no longer active..expired.. can you please reactivate it?

hai..boleh tolong aktifkan kembali nombor 011 23292644..

Hi darkwing54,

Kindly PM us with the details for further checking

Thank you

Hi, can help me check my number? I just get to know that it is out of service. Pls...

Hi nicholasun919,

We are sorry to inform that all the expired prepaid number is no longer able to reactivate back as prepaid effective from 11th Oct 2017.
Alternatively, you may walk-in to any of our nearest Maxis center to check on the number availability to be register as postpaid only (if available).

TQ

Hi,

Could you help me to reactivate my number?
I just top up via maybank2u online.

Please PM me.

Hi #Hotlink. Can i have my maxis number back 0178379297? It shows 'no service' at my phone. I have important customers who contacted me at whatsapp application using that number.

Hi Wendee97,

We number given has been expired and no longer available to reactivate as prepaid. However, you may walk-in to any of our Maxis center to check on the number availability to be register as postpaid.

TQ

Hi #Hotlink, I'm using Hotlink Red rate plan now.

1. What is the grace period if my number is expiring on 19 Aug (currently shows active until Aug 18)?
2. Will my credit got forfeited on 19 Aug if i don't utilize it by 18 Aug?


Thanks!!

1. What is the lifecycle of Hotlink RED Plan?
Hotlink RED Plan gives you a 5-day active period upon activation with an additional 50-day credit grace period.
https://www.hotlink.com.my/en/support/faq-l...ary/mobile.html

2. Not if you top up within the grace period.

Hi,

My prepaid number is 017713xxx3.

Pls help to reactivate.

Thanks a lot

I have since already reactivated my number at Maxis Centre.

No further action is required.

Thanks

I have since already reactivated my number at Maxis Centre.

No further action is required.

Thanks

Hi, I forgot to top up and I believe my line is not active now. Can help me to activate ?

Hi, please DM us your mobile number and your name for further checking.

TQ
Jega

Can you check my number to re-active my number back? My number is 017-***1075

Hu

Hi, I missed 1 day to top up my hotlink #0177612334 to extend my usage. please advise how do I get my number reactivated.

Hi,

please DM us your mobile number, NRIC and your name for further checking.

TQ

Hi, my sim card expired 4 days ago, can you help me to reactivate it please? My number is 016-909 3113. Thanks.

how long i can keep prepaid credit if i buy from 7-11 but not enter the pin yet

Hi, I also missed one day to top up my hotlink prepaid. It's now deactivated. My sist called to customer service on my behalf and was told being required to head down to any Maxis centre for solution. Im working in oversea and would like to seek an alternative solution here. Appreciate anyone who could help on this case.

Hi, I also missed 1 day to top up my hotlink #0176296068 to extend my usage. please advise how do I get my number reactivated.
I have pmed you.
thank in advance

Dear hotlink,

May i trouble you to reactivate my number?
Just realized it has been terminated. I was overseas and hence missed the chance to reload.

Thank you,
CS

Hi #Hotlink, can help to reactivate my expired number? I missed the reload deadline and it’s important for all my bank transaction.

Hi #Hotlink,
Please guide me how to get back my deactivated prepaid number?
Tq

This post has been edited by Rose1512: Feb 15 2019, 04:37 AM

Hey There

In order to reactivate an expired prepaid number, the only option would be walk into Maxis Centre and reactivate it as postpaid service (MaxisONE Plan 98 or 128 or 158 or 188). If you wish to change it to prepaid after reactivation, it can only be done after 6 months.

Thank you.

Hi #Hotlink,

My hotlink app shows my credit balance expiry on 26th Apr 2019. But my Internet expiry on 20th May 2019. Does this mean that I will lose all my credit balance after 26th Apr? Will the number be deactivated since I still have Internet till 20th May? If I do a top up before 20th May (19th May for example), is my number still active?

Thanks.

Hi Tatsuyuki,

Let us check this for you . Pls PM us your phone number, NRIC/Passport number, full name, latest topup amount and the query .

TQ

Hi #Hotlink,

How do I PM you? I can't seem to find the PM function when click on your name. Please assist.

Thank you.

Hi Tatsuyuki,

You may go to the message section and choose compose new message.
Key in the details & submit.

TQ

Hi,
My Hotlink no expired in Nov 2018 while I was overseas. Is there a chance of reactivating it? I used to be on the Active 365 plan.
Could you please help? Mobile no 01223xxxx8

expired so long probably its been recycled already.

Purchased hotlink prepaaid for Rm80 at 1/5 expired at11/5..thought hotlink get 30day for rm30 topup

Here my number pliss check though got internet late after purchased like half a day.. 0139859833

If just bought on 1 May, that should be the Hotlink RED Prepaid Plan.

Check the link to see what a starter pack includes. Among all, a basic starter pack costs only RM10 and the validity is only 5 days.

You'll have to check with the dealer (I guess it's a dealer that you bought the starter pack from, as a Maxis Center normally won't add stuff without you asking for them) what are included in the RM80 that you've paid for.

Hello all, I would like to keep a spare Hotlink no. Since it's going to be a spare no. only, I intend to keep this no. at lowest possible cost/maintenance.

I also have Digi and Celcom prepaid no. which I keep for spare to enjoy some deals. In order to maintain these numbers, I just need to extend one day of validity every 70-75 days (Digi) and every 45-50 days (Celcom) by deducting RM 1 from my credit.

I tried reading some posts here and it seems Hotlink doesn't have such feature? That means I must reload before the 50th day grace period expires. Am I right? Also is every reload (regardless amount) will refresh the cycle for another 50 days? Can I just get someone to transfer credit to me, will this extend the validity too?

Hope someone can help to clarify as I last used Hotlink was more than 10 years ago.


By the way, #Hotlink - not sure if tagging you will work as your ID consists of special character. Else, if anybody knows just reply to my post.

Thanks!

Hotlink's Share-A-Top-Up does come with a certain number of days' validity depending on the amount, and thus the grace period will be refreshed too.

I tried searching but can't seem to find the table showing the number of days, though...

fruitie
Yes, you can ask someone to transfer credit to you to extend validity.

Share - a- top up Validity period :
3 days for RM5 - RM9.
7 days for RM10 and above.

Grace period depend on your Hotlink plan.
New Hotlink plan’s grace period is 50days.
Some old Hotlink plan’s grace period is 90 days.

Thanks for the reply. Does it mean any amount will refresh 50 days right?

If I just want to keep the no. passive, I assume I can ask someone to transfer credit every time before it expires?


Since my new no. has RM 5 preloaded, so do I need to reload anything or it will last for 50 days too?

As you can see, there's a minimum amount to get the account reactivated. I hardly use this method against topping up whenever I need to use the card, as I recall that with Hotlink, there're certain features that cannot be utilized if the line is reactivated via other methods like share-a-top-up.

AFAIK, a new SIM card is only active for 5 days before it goes into the 50-day grace period. So yes, you don't need to do anything if you just want to keep it.

Thanks! Got a deal for AABA Hotlink no., so thought of grabbing it. Just that it's an Edisi Sarawak no., not sure can change to other hotlink plans.

What I plan to do is every 45-48 days, I will get a share top up but based on what you said it will not work as it's on passive mode?

Sigh. Why la, Hotlink so expensive to maintain.

This post has been edited by fruitie: May 23 2019, 01:00 PM

I'm actually not sure if we can receive shared top up if the line is in passive mode, what I meant is services like data usage especially the FOC ones. Have to go see the T&C, maybe later...

Yup, due to it being more difficult to maintain than others like DG, I've to resort to just topping up until the day I decide to give up.

Edit, found the info:
Who is eligible to use the Share-A-Top-Up service?
All active Hotlink customers, with a tenure of more than 30 days are eligible to use the Share-A-Top-Up service as a donor. All active and deactive (non-active) Hotlink customers, (regardless of tenure) are eligible to be recipients of Share-A-Top-Up.

https://www.hotlink.com.my/en/lifestyle/services/satu-aatu/

So line can be in passive mode to receive shared top up.

This post has been edited by RDoe: May 23 2019, 01:25 PM

Thanks for the reply. Does it mean any amount will refresh 50 days right?
Yes

If I just want to keep the no. passive, I assume I can ask someone to transfer credit every time before it expires?
Yes, ask someone to Share-A-TopUp with you to
have ACTIVE line. Once finish validity, there will be INACTIVE/grace period of 50 days.

Since my new no. has RM 5 preloaded, so do I need to reload anything or it will last for 50 days too?
Since it’s new no., just the normal way of making a call from it to activate it. The validity starts at that point. No need to topup at all.

I can't find any details regarding Edisi Sarawak. Sigh.

Thanks! That means I can receive Share-A-TopUp even my line is inactive.

I will grab it and think what to do next.

Since it's a 012 no. which is rare nowadays and AABA no. I believe it's a recycle no., but I think it's a good deal.

This post has been edited by fruitie: May 23 2019, 01:25 PM

I'm not familiar with that plan... is anything from this link what you want?

https://www.hotlink.com.my/en/terms-conditi...fast-3-0-ec-em/

Appreciate your help on this. I have purchased it, until it arrives and I complete my registration at Maxis centre, I will follow the flow.
For your case, how much do you maintain every month to keep the no.? I hope I didn't misunderstand your previous post.

Edisi Sarawak ?
Is it Hotlink FAST Plan ?
(I thought this FAST Plan obsolete/ not available in the market anymore)

Or the new Hotlink RED?
Did not know that there is Edisi Sarawak for this plan.

It's RED I supposed. Image sent by seller:

Good for you, grab first and work it out later, rather than consider too long until it disappears.

Mine is the old Hotlink Tablet plan that they changed to Hotlink Fast some time back. IIRC they allowed Validity 365 back then for the Tablet plan, but not anymore when they switched us to Fast. As it's not a very active line (very inconvenient to keep active without V365 IMO), I top up to use and transfer any "access" to my Bagus line. Fast has free weekend data, so I'll see how it goes before deciding eventually.

This post has been edited by RDoe: May 23 2019, 02:10 PM

Yeah, good planning!

Thanks to you and StarPrimo for entertaining to my long-winded questions. Until I have registered it and see on my Hotlink app, I won't be able to visualize the actual situation.

Glad to be able to help.

Enjoy your new line.

Yeah, spare no. only.

Should be RED, since you are registering it soon.

Aren’t SARAWAK Plan only for those that resides in Sarawak only? Register with Sarawak address?

Should be similar to the EC/East Coast Plan, only for East Coast Malaysia residents & usage in those places only.

How you bypass all this T&C?

Glad to help.

I don't know and I will try to register at Maxis Centre at The Gardens. If I can't, I will register via the seller.
Actually many people are selling that, I'm not too sure too. I can use other places right? Actually I don't mind to change to other Hotlink plan.

u may check which plan u r using, if u never change the plan, u r probably using the plan which have 90 days grace period.. eg: Bagus Plan WM

after the grace period, your number will die, so don't pushing , had better re-active one or two weeks ahead..

please be noticed, all free internet which exist at newer plans(eg: fast plan) can only re-activation through the real TOP-UP .. share-a-topup can only re-active the line so that it will not die, it cannnot re-active the free internet.


AFAIK,via share-a-topup ,max 3 days only @RM10 or above .

maybe u r right, I'm not very sure not now, too lazy to check it right now..
Hotlink had reduce that validity numbers once , so it have a very short period now...

This post has been edited by hashtag2016: May 23 2019, 06:52 PM

Maxis & Hotlink have special different plans for EC and EM.
It is exclusive for residents in East Coast & East Malaysia.


Mind sharing where to get the plan from? Interested to get one too.
Do share seller/link if possible.
Never saw seller for this plan.

For validity, I will keep track as I have been tracking for 3 Digi Prepaid and 1 Celcom prepaid.
No free Internet is fine with me because I don't need it, just wanna retain the no. only.

Hi RDoe and StarPrimo, I finally got my no. registered in the Maxis Centre at The Gardens yesterday. I also installed the Hotlink Red app to check the details. It's Hotlink Red ECEM plan so I guess I got Edisi Sarawak no. Even the friendly staff in Maxis Centre also commented I got a good deal (I need to show my receipt before they can register for me).

OK, so the app shows I have RM 5 and active until 3rd June. I don't need to reload anything before 3rd June right? The 50 days calculation starts from 3rd June? I will put in my calendar to remind me to reload or get someone to transfer credit to me every 45th day.

Congrats!

Yes, that's how it works with the regular Hotlink Red, but I'd consider 40th day if the number is precious.

Alright! Thanks.

If you had a Sarawak address for billing address, you would have a Sarawak edisi Plan. The Sarawak edisi has different plan than West Malaysia Hotlink Plan. They have better deals.
Since you registered in KL, you got the usual Hotlink Plan.

Do not require top up. If you want, just let it go into grace period. Then ask someone Share Top-Up to your number.

Yup, 50 days start from 3rd June.

Congrats fruitie on getting a good deal for the number!

Nope. I got the ECEM plan as stated in my Hotlink Red app. The seller also mentioned I can use in West Malaysia. I can only claim for the free Edisi Sarawak free data if I subscribe to any pass but I didn't.

Thanks for the info.
Then I was misinformed when I wanted to purchase a similar plan like yours.

Not bad got free data if subscribe to pass.
Even can claim in West Malaysia.

I just realised the termination date will appear on the Hotlink Red app. Impressive. Now it acts as a reminder for me while I set my own reminder on my calendar.

That's great! A good prepaid app should have such basic but useful information.

Exactly. Digi and Celcom are lacking this information on the app, I have to rely on USSD and manual tracking.

I lost my number and it had been deactivated (few days), possible for me to get it back from Maxis?