Hi,

I recently converted my postpaid SIM to prepaid as I will be overseas for an extended period. Appreciate if you could help clarify the following as I could not find the answers from Maxis/Hotline website:

1) I was told that Validity 365 is no longer available, however, Hotlink website below suggests that it still is. Can you pls confirm? If it is still available, pls advise how I can register from overseas (I'm currently in the UK)

https://www.hotlink.com.my/en/plans/validity-365.html

2) How can I find out the expiry of my call credit when I am overseas?

3) After the expiry of the call credit, how long is the grace period for me to do a credit op-up before the the SIM/mobile no. gets deactivated?

--PMed--

Same question.

The validity of the 365 is ending tomorrow.

How long is the number valid for before it is terminated?

Can I extend the validity 365 for another 365 days?

Hi, the number has 50 days grace period after it has been inactive due to non top up and it will be terminated after the grace period. Please PM us your details for further checking on your account.

TQ - Isaac

WRONG POST

SORRY

This post has been edited by tricky19: Jan 27 2017, 05:48 PM

Hi, may I ask is there any way I can activate my hotlink number? It shows no service in my iphone. My number is +6017xx78. Thanks!

This post has been edited by Maxis: Jan 28 2017, 05:11 PM

Hi, upon checking; we regret to inform that the number is no longer available for reactivation.

Regards

Hi i have the same query, can you pls assist

Hi, Please check your DM.

TQ-Isaac

Hi Hotlink,

I have a Prepaid number that is in inactive period of 40 days with RM50 credit.
Can I subscribe to reactivate this number during the inactive period with that credit?

hi
i bought a prepaid starter pack in april 2017. till now, its still in the packaging, i never open it, never activated it.
printed behind the pack it says expiry march 2018.
if i plan to activate it tomorrow, will i encounter any problems?

thanks

Hi cucubud,

Please be advised the previous credit balance will be forfeited once the number had been expired.

TQ

Hi tahfeikei,

All the Hotlink Prepaid number will be auto activated upon registration & you will given a grace period of 50 days to perform top up to reactivate the line.

Kindly PM us the details as per below to check on your line status:

Name:
IC/Passport:
Number:

TQ

thanks
i'll go to the maxis centre

I mean during the inactive period (50 days) I can still receive calls and sms (but cannot make calls and sms) can I use the RM50 to reactive the account?

Hi cucubud,

We are sorry, you will need to perform the top up via new Top Up Ticket or via online banking to reactivate the number.

TQ

OK. Noted with thanks.

Hi cucubud,

You are most welcome

TQ

hi, pls help to reactivate my son's simcard cz i forgot to topup.. I just reload online via m2u.

.

This post has been edited by ardellanastasia: Jul 1 2022, 04:09 AM