Hi guys, I'm going to share my experience buying lights from MR BRIGHT LIGHTING, which is one of the worst experience EVER in my life! I'm doing renovation for my new home and basically dealing with many many different contractor/seller (be it furniture/general contractor/kitchen cabinet/lighting/plumber/electric compliance ect), but my experience dealing with this particular seller (Mr Bright Lighting) has become my nightmare which giving me tonnes of headaches and frustration despite money paid. I would describe myself as a super patient person when comes to dealing with people but this pain in the ass really left me no choice but to share with you all about the services they had rendered to me as a super easy buyer, not to ask you not to buy from them, but be extra careful IF you really want to buy from them.

I first found out about their shop from facebook ads, by looking at the photo album of their lights, I was very impressed as the lights they are selling are exactly what I was looking for. Thus I didn't mind but to drive all the way to their shop planning to buy the lights for my whole house with them. Fyi my house is damn far away from their shop with approximately 30 KM distance (don't talk about the jam I had to go through which took me about 40 mins to reach their shop located in Taman Mayang.

During the first visit, everything went pretty well, I chose the lights for my whole unit and one thing that really impressed me that time is that they can do assembling and modification to the light if you don't light the original design of it.

Out of all the lights I purchased from them, there was one light which required minor modification, the light originally came in like below picture:



which is in round shape, I was looking for lights to be installed above my kitchen bar table so I wanted it to be straight like below picture:



They promised to modify it with free of charge, and provide me with single socket for each of the light like below picture:



They mentioned the modification is a very easy job. Another light which I need their help would be the chandelier which I need them to assemble it for me as it looks as though it's not easy to assemble, and I don't think my wiring man could do the assembling. Again, they promised to assemble it for me as this is what they always do for their customers.

I happily make full payment of total RM4k++ and go home, as they will need to send the stock from their warehouse to their shop then only I can collect my lights (they do not provide any sort of delivery even if I am willing to pay for it).


Nightmare started right after that. A week later I called them up to check if my stock is in their shop so that I could make a trip to collect them. I had to apply for leave from my work to just collect the lights from their shop, so I make sure I called them to confirm the stock availability before I go there. From the phone conversation, they told me the lights are all ready and I can collect it anytime.

So I made a trip to their shop, let me mention it again, my house is damn far from their shop. After I reach their shop then only I found out that my lights are not there! I was shocked to hear that, as they have other customers in the shop which I need to wait for 10-15 mins before I can further speak to their PIC. So when comes to my turn, the excuse the boss gave me was, he thought I was merely asking if the lights I purchased have stock or not in their warehouse, they didn't expect me to come and collect it! Please don't treat me like an idiot, during the phone conversation I indeed asked them CAN I COME COLLECT THE LIGHTS that I PURCHASED?! and they did answer me YES. Now they twist the story saying that I didn't ask the correct question that leads to the miscommunication.

And yes, I went back home with nothing that day. I didn't fire them up on that particular day and still talked nicely as I took it as it is miscommunication since you said so. I wasted my one day leave, and had to rearrange the appointment with my wiring guy as I asked my wiring guy to come over the next day to install the lights. Apologies to my wiring guy.

I went again to their shop few days later after double confirm with them everything is ready for collection. It's my mistake that I trusted them so much, I didn't check the lights one by one on the day I collected them, as everything is packed and sealed in boxes (so many boxes) and it was going to rain that day so I had to rush to load all the boxes to my car and leave. Btw due to the constraint space in their shop, I don't think I would have the space nor time to open up each box and check.

And the next day my wiring guy came over to install the lights then only we found out that, NONE of the lights came in good condition! NONE of the lights had been assembled as what they promised me! Apart from this, one of the light (with glass cover) is broken, chandeliers were not assembled. The lights that was supposed to be modified to straight line did not come with white sockets, they give me BLACK sockets. One of the chandeliers glass is broken!

the light that I purchased should be like this:


one of the glass cover was broken:


chandelier that I purchased:


one of the chandelier glass was broken:

So you can expect what happened after my wiring guy and me found out about this. No installation can be done that day and the wiring guy and me wasted another day doing nothing. I feel that this is too much for me to swallow after spending few thousands of money and this is what I get from them. I was very angry and called up the boss and told him about this, he apologized and promised me to come to my house to bring me the replacement of the broken glass and he will help to assemble all the lights for me.

Fine, I again accepted his apology and arrange for the next day (on leave again) to wait for him to come over. Promised to come at 10am, called me at 9am and inform that he can't make it at 10am, postponed to 11am. I am ok with it as I was still at own home (the lights are for my new house). I reached my new house at 11am sharp, waited for 30 mins until 11.30am before I called him again. He gave me an excuse that he was stucked with customers just now in the shop and he will depart now to my new house now (11.30am) which will only reach me by 12pm.

I waited again until 12.30pm, still no show. I called him again and this time he gave me excuse that he forgot to bring something therefore he turned back to his shop to get it again, and will expect to reach my house at 1pm! I have been waiting since 11am, he kept on giving me lame excused to justify his lateness. And eventually I can't wait anymore (1pm), called him to tell him that I had to leave as I have other appointment, asked him to go straight to my house and my contractor will open door for him. (my contractor was doing painting job that time)

Eventually he reach at 1.30pm despite the agreed time was 11am.

I returned to my house few hours later and was informed by my contractor that he came and done with the assembling and brought over the replacement for the broken glass and replace the black colour sockets that was supposed to be white. I was feeling ok that time despite all the terrible service by him previously. So I again arranged for my wiring guy to come over the next day for lights installation.

Upon installing the lights we found further problems. One light is missing with so called 'ring' to secure the glass, and another stand lamp also missing with the 'ring'. The white socket he replaced, is missing with 2 nuts!

ring missing:


ring missing for stand lamp:




the 'ring' I mentioned is as below photo:



2 white colour nut missing for the light installed above bar table:


Such a pain in the ass! I again called the boss to mention about this. Now he said something else, he said the lights are always comes with complete accessories, maybe my contractor or wiring guy misplaced it! I did not want to talk further with him and argue anymore but to ask him to mail me the missing ring and nut and I really hope the story can stop there. Yes he promised to mail me the missing part, which he did it on last Friday 11th September. Up to today I still haven't received it. Asked him for tracking number for the parcel, he said he misplaced it. Damn him and Damn this shop!

So guys, if you ever want to purchase lights from them, think twice and again and again, you definitely do not want to go through the same thing I did.

I understand we shouldn't trust seller too much, but due to the distance of my house and the shop, I decided to buy one shot everything instead of going to and fro for many time as I do not have the time and leisure to go so many time, my mistake. So reminder to everybody who is dealing with any seller, pls pls check the goods before leaving the shop.

indeed doing renovations is not easy job especially for somebody so busy like me initially wanted to hire ID so that I do not need to do anything, just pay the money and ID does everything, but eventually decided to do it myself so that I make sure everything/paints/furniture/lights/workmanship is comply to my standard and suit my taste. I was terrified by my friend's experience of hiring ID which the work came out not as what she wanted

Hi Shaoching, i'm not sure if we are talking about the same shop or not, this shop I dealt with is located in Taman Mayang, which this address:

24, Jalan SS25/23 Taman Mayang,, 47300 Petaling Jaya, Malaysia

and this is their facebook link:

https://www.facebook.com/mrbrightlighting?fref=ts

not to say they are very rude, and I didn't see anybody smoke in the shop during my few visit to their shop.

Indeed I was pretty impressed by the lights they are selling, the designs are very up to the 'designer' style, that's the reason why I drove so far away just to buy lights from them. I have been to almost all the light shop in PJ area, some shop are selling lights with really cheap price but no guarantee on quality and designs also not special. Others are selling lights damn expensive with special design and I can't afford to buy it for whole house considering the whole house needs about close to 10 pendent light/chandeliers.

I wouldn't say their lights are cheap but at least it is reasonable for me looking at the design and quality despite my electrician actually told me there is other shop selling the same lights with cheaper price ( located in cheras as told by my electrician).

This post has been edited by chloelingeelin: Sep 18 2015, 10:54 AM

Actually I am not saying that they didn't want to replace the broken parts or to replace those parts that were missing, everytime I told them about something, yes they will tell me they are going to replace it. Of cos if they don't want to replace it then I will bring this to tribunal lah. Just that I am feeling, i'm only buying some lights from them and I have to go through all these hassles? call and call and call, arrange and arrange and re-arrange? wait for them for so many hours (my house got no where to sit as it was under reno), how not to be angry? just to buy lights end up I have to waste so many days of my leave, also have to pay the electrician for him to come over and do nothing. My electrician also shake his head by looking at the hassle I go through.

hi shaoching, hz of lighting got such design meh? I went there twice but didn't see anything I like, wanted to buy their chandelier that time with really cheap price, only rm100-rm200 per chandelier, but the sales person is too honest to tell me don't expect good quality with this price, and warned me that after 1-2 years the glass will become not so shinny and metal will tend to have stain,that's why I didn't buy there.

ya actually my electrician also told me the same thing saying that other shop selling same/similar design with cheaper price. But that time I didn't feel regret or anything because as long as I like it I don't really mind the price, I also really malas to go further to other shop to check out the price. It's the service I'm talking about, with the money paid yet I get this kind of service makes me really pissed off.