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Unifi Official TM UniFi High Speed Broadband Thread V22, (　-_･) ︻デ═一▸ Maxis & Time

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TSMika
post Sep 15 2015, 10:57 PM, updated 11y ago

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Malaysia High Speed Broadband Project


Welcome To The Official TM UniFi High Speed Broadband Thread V22

Previous UniFi Threads
V1 V2 V3 V4 V5 V6 V7 V8 V9 V10 V11 V12 V13 V14 V15 V16 V17 V18 V19 V20 V21

LYN UniFi Users
TM UniFi Coverage & Subscribers: V1 V2

About UniFi: Home "VIP" Office "BIZ"

PLEASE READ BEFORE YOU PROCEED
10 Things You Should Know About UniFi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.

Requirements & Installation Guide
   


From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up


* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

klseet website for information on TM UniFi
http://klseet.com/

rizvanrp website of the unofficial HSBB (UniFi) "handbook"
http://unifi.athena.my/
» Click to show Spoiler - click again to hide... «


HyppTV
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What is HyppTV ?
» Click to show Spoiler - click again to hide... «

HyppTV - Entertainment All The Time
» Click to show Spoiler - click again to hide... «

HyppTV Link: YouTube F.A.Q

Added on TM UniFi Glossary Menu
TM UniFi Announcement & News

Terms & Conditions: Home "VIP" Office "BIZ"

Official Website: TM Website TM Twitter TM Connects UniFi Website UniFi HyppTV

Related Website: UniFi Wikipedia UniFi YouTube UniFi Facebook

Customer Link: Customer Account Customer E-Mail Customer Rewards "TM Rewards"

Online Help & Support: Billing Guide Payment Guide Support Guide Speedometer F.A.Q

Technical Assistance 24/7: 1300-88-1221
E-Mail Support: unifi@tm.com.my

user posted image user posted image

Added on LATEST TM UniFi PROMOTION !!
LATEST TM UniFi PROMOTION !!

Promotion Period UniFi Package Price/Month (Exclusive GST) Promotion Summary
15/10/15 - 31/12/15 ADV30 (30Mbps) Bundle Aneka Pack RM179 Only 5Mbps Upload & No FREE Call
15/10/15 - 31/12/15 ADV30 (30Mbps) Bundle Varnam Pack RM179 Only 5Mbps Upload & No FREE Call
15/10/15 - 31/12/15 ADV30 (30Mbps) Bundle Ruby Pack RM189 Only 5Mbps Upload & No FREE Call
15/10/15 - 31/12/15 ADV30 (30Mbps) Bundle Jumbo Pack RM209 Only 5Mbps Upload & No FREE Call
15/10/15 - 31/12/15 ADV50 (50Mbps) Bundle Aneka Pack RM229 Only 10Mbps Upload & No FREE Call
15/10/15 - 31/12/15 ADV50 (50Mbps) Bundle Varnam Pack RM229 Only 10Mbps Upload & No FREE Call
15/10/15 - 31/12/15 ADV50 (50Mbps) Bundle Ruby Pack RM239 Only 10Mbps Upload & No FREE Call
15/10/15 - 31/12/15 ADV50 (50Mbps) Bundle Jumbo Pack RM259 Only 10Mbps Upload & No FREE Call

user posted image

Added on Agreement
Maxis & P1 agreement on using TM UniFi HSBB Access Services !!
Agreement with Maxis on 15-12-2010 Agreement with P1 on 13-10-2011
user posted image user posted image
So, even you apply Maxis or P1 Fibre, it's in high percentage that you are using TM UniFi HSBB Access Services !! laugh.gif

Partnership on Developing a Next-Generation LTE Infrastructure
Agreement with SK Telecom Co. Ltd, Green Packet Berhad (GP) & Packet One Sdn. Bhd. (P1) on 27-03-2014
user posted image user posted image


This post has been edited by Mika: Oct 25 2015, 12:15 AM
regnessem
post Sep 15 2015, 11:03 PM

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fuh.. just got back my internet after over 24 hours of disruption.. sweat.gif
Boy96
post Sep 15 2015, 11:10 PM

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TM claims they never throttle youtube

Attached Image

Then why speedtest still can get 30mbps but youtube buffering is as slow as a snail?
jolmy
post Sep 15 2015, 11:13 PM

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I called TM at 1300888123 (from mobile phone) earlier this month to request upgrade VIP10 to UniFi 30Mbps + Ruby Pack for RM209 via the TM Sales team. I enquired if I can still get the FREE calls to TM fixed line numbers, and was told they can still offer me that.

However, a few days later when I called in to check on my upgrade status, the customer service rep could only tell me there is no more free calls for the UniFi 30Mbps plan.

Yesterday, I made a call to a TM fixed line. Today I logged in to OCC to check my unbilled amount, it still shows RM0.00 for Voice. Will check it again in next few days to double confirm that it is still free.

So I guess, you could still try call 100/1300888123 and speak to TM Sales team to upgrade while retain your FREE calls to TM fixed line.
jolmy
post Sep 15 2015, 11:16 PM

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QUOTE(Boy96 @ Sep 15 2015, 11:10 PM)
TM claims they never throttle youtube

» Click to show Spoiler - click again to hide... «


Then why speedtest still can get 30mbps but youtube buffering is as slow as a snail?
*
I actually noticed since some time ago that TM actually caches YouTube videos at a server located in JB for faster access. If for some reason you are the first person using TM to play a YouTube video, the video may actually buffer/slow, but reloading it may help speed things up. Possibly it is due to some congestion at the international links I suppose. For popular videos, chances are the video is already cached in JB and hence you should have no problem streaming it at full speed.
leetan33
post Sep 15 2015, 11:17 PM

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What's going on lately? Youtube loading speed is so slow.
Boy96
post Sep 15 2015, 11:18 PM

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QUOTE(jolmy @ Sep 15 2015, 11:16 PM)
I actually noticed since some time ago that TM actually caches YouTube videos at a server located in JB for faster access. If for some reason you are the first person using TM to play a YouTube video, the video may actually buffer/slow, but reloading it may help speed things up. Possibly it is due to some congestion at the international links I suppose. For popular videos, chances are the video is already cached in JB and hence you should have no problem streaming it at full speed.
*
As of now. Even popular videos are very slow
jolmy
post Sep 15 2015, 11:27 PM

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QUOTE(Boy96 @ Sep 15 2015, 11:18 PM)
As of now. Even  popular videos are very slow
*
I just tried stream 1080 video and no problem at all.
shinchan5347
post Sep 15 2015, 11:56 PM

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Still wondering why unifi have issues with youtube and apple store recently??
jusbella
post Sep 16 2015, 01:02 AM

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There is no VPN to have smooth youtube.
nyunyu
post Sep 16 2015, 02:02 AM

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Just curious, those who had problem with streaming speed, did you tried with IPv6? Just curious if only IPv4 affected since my connection is fine.
wilson1stop
post Sep 16 2015, 02:08 AM

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QUOTE(Boy96 @ Sep 16 2015, 12:10 AM)
TM claims they never throttle youtube

Attached Image

Then why speedtest still can get 30mbps but youtube buffering is as slow as a snail?
*
Hmm, maybe you asked wrong question?
Should be use the term of Managed Speed during Peak hours or Network Congested....
Moogle Stiltzkin
post Sep 16 2015, 02:20 AM

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anyone else using unifi 30mbps ? what kinda of speeds are you seeing when torrent :/ ?

for me i notice foreign sources, but the speed will only max out at tops 2MB/s rather than 3.75 MB/s

thats roughly 60 ish% of total download speed for 30mbps for international sources :{

is anyone getting a different result ? Not sure if i should complain to tmnut ..... (they normally only bother about local speed -.-; )

so effectively i'm only just getting a little bit more than 1.2MB/s from my previous 10mbps, but upload down from 10mbps to 5mbps.

from my logs for 1 torrent download you can see precisely where my download maxes out. i even conveniently highlighted it in a red box sad.gif
user posted image

I also checked my tixati torrent client to see what countries the peers were from. none of them were locally malaysian or singaporean. so truly international peers hmm.gif

torrent is well seeded, so i doubt that is the issue rolleyes.gif



other than torrent speed issue, my second issue is with gaming latency. normally i'd get 200ms-230ms to the US which was fine for me. but lately it's been quite slow, 300ms+ spiking up to 1k ms..... this is very unplayable in Diablo 3, as in worse case i'm usually lagging 20 seconds behind whats actually happening in game. So you can imagine how bad that is while doing grift 63s..... i just could not keep up with the group cause i kept dying because i could not see what was going on in real time X_X:

this latency issue tends to occur sometime around late evening... it gets pronounced around this period shakehead.gif


QUOTE(Boy96 @ Sep 15 2015, 11:10 PM)
TM claims they never throttle youtube

Attached Image

Then why speedtest still can get 30mbps but youtube buffering is as slow as a snail?
*
from my own real world testing, youtubr 1080p @ 60 fps video takes little time to cache, and play. doesn't stutter while waiting on loading more content in cache, so it plays smoothly. even when fast forward timeline it caches in the same quick amount of time by few seconds only. This is definitely better than before on 10mbps where using the same quality settings, it would stutter because the download could not keep up to keep a smooth viewing experience.

as such for youtube i don't have an issue doh.gif

haven't tested for 4k reso netflix :/ but i don't have 4k monitor so .... lel


This post has been edited by Moogle Stiltzkin: Sep 16 2015, 02:47 AM
MystiqueLife
post Sep 16 2015, 05:51 AM

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Moogle, you're using copper or fiber?
What's your latency to D3 servers?
Harapan
post Sep 16 2015, 06:24 AM

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Is the Youtube problem with only with Unifi or with all service providers?
emenwai
post Sep 16 2015, 06:58 AM

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before this I posted that after changing from my stock Dir 615 to L7, my Unifi 30 speed decrese from 30mbps to 20mbps, today I tried connecting my laptop with cable, and there it goes, back to 30mbps again, but when i connected using wireless, its 20mbps. its the L7 problem.
SUSraynman
post Sep 16 2015, 06:58 AM

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QUOTE(nyunyu @ Sep 16 2015, 02:02 AM)
Just curious, those who had problem with streaming speed, did you tried with IPv6? Just curious if only IPv4 affected since my connection is fine.
*
I am a VIP5 user and I have absolutely no problems with Youtube streaming at 1080p.

I am using OpenDNS with IPv6. (See the IPv6 indicator at the top right corner of my posting).

Does using IPv6 really make a difference?
SUSraynman
post Sep 16 2015, 07:15 AM

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QUOTE(emenwai @ Sep 16 2015, 06:58 AM)
before this I posted that after changing from my stock Dir 615 to L7, my Unifi 30 speed decrese from 30mbps to 20mbps, today I tried connecting my laptop with cable, and there it goes, back to 30mbps again, but when i connected using wireless, its 20mbps. its the L7 problem.
*
Then you should use back your DIR-615. smile.gif

kebeckham7
post Sep 16 2015, 07:20 AM

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anyone from kuala terengganu subscribe unifi already?....i heard tm already open unifi service certain area in kuala terengganu....
christina1
post Sep 16 2015, 08:44 AM

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QUOTE(Moogle Stiltzkin @ Sep 16 2015, 02:20 AM)
anyone else using  unifi 30mbps ? what kinda of speeds are you seeing when torrent :/ ?

for me i notice foreign sources, but the speed will only max out at tops 2MB/s rather than 3.75 MB/s

thats roughly 60 ish% of total download speed for 30mbps for international sources :{

is anyone getting a different result ? Not sure if i should complain to tmnut ..... (they normally only bother about local speed -.-; )

so effectively i'm only just getting a little bit more than 1.2MB/s from my previous 10mbps, but upload down from 10mbps to 5mbps.

from my logs for 1 torrent download you can see precisely where my download maxes out. i even conveniently highlighted it in a red box  sad.gif
user posted image

I also checked my tixati torrent client to see what countries the peers were from. none of them were locally malaysian or singaporean. so truly international peers  hmm.gif

torrent is well seeded, so i doubt that is the issue  rolleyes.gif
other than torrent speed issue, my second issue is with gaming latency. normally i'd get 200ms-230ms to the US which was fine for me. but lately it's been quite slow, 300ms+ spiking up to 1k ms..... this is very unplayable in Diablo 3, as in worse case i'm usually lagging 20 seconds behind whats actually happening in game. So you can imagine how bad that is while doing grift 63s..... i just could not keep up with the group cause i kept dying because i could not see what was going on in real time X_X:

this latency issue tends to occur sometime around late evening... it gets pronounced around this period  shakehead.gif
from my own real world testing, youtubr 1080p @ 60 fps video takes little time to cache, and play. doesn't stutter while waiting on loading more content in cache, so it plays smoothly. even when fast forward timeline it caches in the same quick amount of time by few seconds only. This is definitely better than before on 10mbps where using the same quality settings, it would stutter because the download could not keep up to keep a smooth viewing experience.

as such for youtube i don't have an issue doh.gif

haven't tested for 4k reso netflix :/ but i don't have 4k monitor so .... lel
*
How much u paying for it ? Did you take jumbo pack ? Did they offer you TM to TM free calls?
AVFAN
post Sep 16 2015, 09:52 AM

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QUOTE(Moogle Stiltzkin @ Sep 16 2015, 02:20 AM)
anyone else using  unifi 30mbps ? what kinda of speeds are you seeing when torrent :/ ?

for me i notice foreign sources, but the speed will only max out at tops 2MB/s rather than 3.75 MB/s
*
i usually get max 3.6MBps.

foreign sources.

wifi 50ft.

asus router.

pc windows 8.1.

This post has been edited by AVFAN: Sep 16 2015, 09:53 AM
christina1
post Sep 16 2015, 10:28 AM

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QUOTE(AVFAN @ Sep 16 2015, 09:52 AM)
i usually get max 3.6MBps.

foreign sources.

wifi 50ft.

asus router.

pc windows 8.1.
*
How much u paying for 30mbps? Did TM offer you free TM to TM calls?

TM telemarketing called me and offered 30mbps Jumbo pack for RM 219 with TM to TM free calls remains...

So I decided to walk in to TM point to verify this and according to TMpoint staff there is no such thing as TM to TM free calls even if their sales/telemarketing teams calls to offer.

I am really confused with this matter icon_question.gif
sordanny
post Sep 16 2015, 10:30 AM

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QUOTE(AVFAN @ Sep 16 2015, 09:52 AM)
i usually get max 3.6MBps.

foreign sources.

wifi 50ft.

asus router.

pc windows 8.1.
*
I can get max speed also if torrent BUT very slow ftp download speed, max about 500-600kbps
FTP download from my Europe server

And I do notice that my IP hardly change even if I restart the router a few times, always get 1.9.xx.xx IP
Is it because after exceed certain bandwidth TM throttle users??
And btw I'm still using the default TM equipment. Will it be better if change the router?

My latest speedtest rclxub.gif cry.gif
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This post has been edited by sordanny: Sep 16 2015, 10:31 AM
jolmy
post Sep 16 2015, 10:46 AM

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QUOTE(christina1 @ Sep 16 2015, 10:28 AM)
How much u paying for 30mbps? Did TM offer you free TM to TM calls?

TM telemarketing called me and offered 30mbps Jumbo pack for RM 219 with TM to TM free calls remains...

So I decided to walk in to TM point to verify this and according to TMpoint staff there is no such thing as TM to TM free calls even if their sales/telemarketing teams calls to offer.

I am really confused with this matter  icon_question.gif
*
If you walk in to TMpoint, you will not get free TM fixed line calls.

Safest is to wait Telemarketing call you to offer for upgrade.
You may also call 100 (or 1300888123 from non-TM phones), talk to TM Sales team and request for upgrade, and ask if they could still give you the free TM fixed line calls.
AVFAN
post Sep 16 2015, 10:54 AM

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QUOTE(sordanny @ Sep 16 2015, 10:30 AM)
I can get max speed also if torrent BUT very slow ftp download speed, max about 500-600kbps
FTP download from my Europe server

And I do notice that my IP hardly change even if I restart the router a few times, always get 1.9.xx.xx IP
Is it because after exceed certain bandwidth TM throttle users??
And btw I'm still using the default TM equipment. Will it be better if change the router?
*
i only use torrent, no idea about others.

unifi does not throttle, as far as i know.

been using vip10, now unifi30, been good all the time.

yes, a better router should improve things, esp wifi.

i almost always get this:

user posted image

QUOTE(christina1 @ Sep 16 2015, 10:28 AM)
How much u paying for 30mbps? Did TM offer you free TM to TM calls?

TM telemarketing called me and offered 30mbps Jumbo pack for RM 219 with TM to TM free calls remains...

So I decided to walk in to TM point to verify this and according to TMpoint staff there is no such thing as TM to TM free calls even if their sales/telemarketing teams calls to offer.

I am really confused with this matter  icon_question.gif
*
yr offer is pretty std, go for it!
fuadfadz
post Sep 16 2015, 11:06 AM

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Routing for apps store download now fixed. Atleast for me. Fast download and update now.
biloxee
post Sep 16 2015, 11:16 AM

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QUOTE(Boy96 @ Sep 15 2015, 11:10 PM)
TM claims they never throttle youtube
Then why speedtest still can get 30mbps but youtube buffering is as slow as a snail?
*
Yesterday, YT exceptionally bad for me too...
sordanny
post Sep 16 2015, 11:19 AM

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QUOTE(AVFAN @ Sep 16 2015, 10:54 AM)
i only use torrent, no idea about others.

unifi does not throttle, as far as i know.

been using vip10, now unifi30, been good all the time.

yes, a better router should improve things, esp wifi.

i almost always get this:

user posted image
This is the speed I get now rclxub.gif
user posted image

WTF is wrong... Previously when 20mb package never have slow speed problem doh.gif
biloxee
post Sep 16 2015, 11:33 AM

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QUOTE(sordanny @ Sep 16 2015, 10:30 AM)
I can get max speed also if torrent BUT very slow ftp download speed, max about 500-600kbps
FTP download from my Europe server

And I do notice that my IP hardly change even if I restart the router a few times, always get 1.9.xx.xx IP
Is it because after exceed certain bandwidth TM throttle users??
And btw I'm still using the default TM equipment. Will it be better if change the router?

*
TM does have FUP.
So, if you download like mad (esp during peak hours) until they notice you, who knows...

FTP...
Attached Image

This post has been edited by biloxee: Sep 16 2015, 11:34 AM
Moogle Stiltzkin
post Sep 16 2015, 11:36 AM

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QUOTE(MystiqueLife @ Sep 16 2015, 05:51 AM)
Moogle, you're using copper or fiber?
What's your latency to D3 servers?
*
ftth fiber ;x not vdsl unifi.


QUOTE(christina1 @ Sep 16 2015, 08:44 AM)
How much u paying for it ? Did you take jumbo pack ? Did they offer you TM to TM free calls?
*
paying same price as 10mbps package before.


QUOTE(AVFAN @ Sep 16 2015, 09:52 AM)
i usually get max 3.6MBps.

foreign sources.

wifi 50ft.

asus router.

pc windows 8.1.
*
then if like this, there should be no reason why i am hard capped to 15mbps rather than 30mbps for international. guess i'll lodge a complaint then :/ I'll run a few more tests first just in case...


QUOTE(biloxee @ Sep 16 2015, 11:33 AM)
TM does have FUP.
So, if you download like mad (esp during peak hours) until they notice you, who knows...

FTP...
Attached Image
*
apparently that may be the case for me sad.gif
christina1
post Sep 16 2015, 11:36 AM

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QUOTE(Moogle Stiltzkin @ Sep 16 2015, 11:36 AM)
ftth fiber ;x not vdsl unifi.
paying same price as 10mbps package before.

Any free calls TM to TM ?

then if like this, there should be no reason why i am hard capped to 15mbps rather than 30mbps for international. guess i'll lodge a complaint then :/ I'll run a few more tests first just in case...
apparently that may be the case for me  sad.gif
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buyoq
post Sep 16 2015, 11:47 AM

hat ni sebulan...........
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QUOTE(Moogle Stiltzkin @ Sep 16 2015, 11:36 AM)
ftth fiber ;x not vdsl unifi.
paying same price as 10mbps package before.
then if like this, there should be no reason why i am hard capped to 15mbps rather than 30mbps for international. guess i'll lodge a complaint then :/ I'll run a few more tests first just in case...
apparently that may be the case for me  sad.gif
*
Ur torrent port is open right ?
biloxee
post Sep 16 2015, 11:58 AM

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QUOTE(Moogle Stiltzkin @ Sep 16 2015, 11:36 AM)
then if like this, there should be no reason why i am hard capped to 15mbps rather than 30mbps for international. guess i'll lodge a complaint then :/ I'll run a few more tests first just in case...
*
Test...
http://releases.ubuntu.com/15.04/ubuntu-15...d64.iso.torrent
sordanny
post Sep 16 2015, 12:16 PM

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QUOTE(biloxee @ Sep 16 2015, 11:33 AM)
TM does have FUP.
So, if you download like mad (esp during peak hours) until they notice you, who knows...

FTP...
Attached Image
*
I think I might be the victim of TM traffic shaping mad.gif
Nice download speed btw, what download manager u using?
calvin_gsc
post Sep 16 2015, 12:39 PM

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Updating apps via Apple App Store is horribly slow on unifi now.
biloxee
post Sep 16 2015, 12:54 PM

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QUOTE(sordanny @ Sep 16 2015, 12:16 PM)
Nice download speed btw, what download manager u using?
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https://addons.mozilla.org/en-US/firefox/addon/downthemall/
MyPIA
post Sep 16 2015, 01:00 PM

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Which router do Unifi 30MB users usually get ?

RG4332 and HG655m ? or other ones ?
biloxee
post Sep 16 2015, 01:05 PM

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QUOTE(MyPIA @ Sep 16 2015, 01:00 PM)
Which router do Unifi 30MB users usually get ?

RG4332 and HG655m ? or other ones ?
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They gave me the TRG212M.
lch4326
post Sep 16 2015, 01:27 PM

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Apple App Store download and update terrible slow. What's the matter??
RaePyng
post Sep 16 2015, 01:42 PM

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Not jz Apple Store. Google playstore is extremely slow as well.
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post Sep 16 2015, 02:06 PM

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QUOTE(biloxee @ Sep 16 2015, 12:54 PM)
https://addons.mozilla.org/en-US/firefox/addon/downthemall/
*
Thanks bro. Will check it out

QUOTE(RaePyng @ Sep 16 2015, 01:42 PM)
Not jz Apple Store.  Google playstore is extremely slow as well.
*
Not just only those 2, downloading from Europe servers is also slow....
Max about 500-600kbps mad.gif vmad.gif
@skyhawk@
post Sep 16 2015, 02:09 PM

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juz wan to ask, wat de diff if i wan to upgrade from current pacakge(vip5) to 30mbps and signup for new application for 30mbps? no special offer for upgrade rght? and my contract for vip5 already ended early dis year..
jolmy
post Sep 16 2015, 04:30 PM

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QUOTE(@skyhawk@ @ Sep 16 2015, 02:09 PM)
juz wan to ask, wat de diff if i wan to upgrade from current pacakge(vip5) to 30mbps and signup for new application for 30mbps? no special offer for upgrade rght? and my contract for vip5 already ended early dis year..
*
If upgrade, you receive call, you get to keep the TM fixed line free calls.
If you call TM Sales to request upgrade, remember to ask if you can keep your free calls.
If go TMpoint to upgrade, you lose your free calls.
If you are new customer, confirm no free calls.
jolmy
post Sep 16 2015, 06:42 PM

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Just found out that all HyppTV channels (Free + Premium) are FREE from today until September 30.

This post has been edited by jolmy: Sep 16 2015, 06:42 PM
MGM
post Sep 16 2015, 07:47 PM

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QUOTE(jolmy @ Sep 16 2015, 04:30 PM)
If upgrade, you receive call, you get to keep the TM fixed line free calls.
If you call TM Sales to request upgrade, remember to ask if you can keep your free calls.
If go TMpoint to upgrade, you lose your free calls.
If you are new customer, confirm no free calls.
*
What if I upgrade from streamyx(with free calls) to unifi can use the same tactics to keep the free calls?
MyPIA
post Sep 16 2015, 07:52 PM

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QUOTE(biloxee @ Sep 16 2015, 01:05 PM)
They gave me the TRG212M.
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Did you upgraded or applied for a new line ?
LovelyPotato
post Sep 16 2015, 09:38 PM

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Can I request for a new router if I upgrade from 5mbps to 30mbps? The one they gave me previously is DIR-615 and the signal is not strong enough for me to connect from my living room. I placed the router in my room.

Edited : And also the hypptv box.

Reason being is because I am planning to cancel my astro and use android media box installing in living room (provided hypptv one is able to install kodi then I doesn't have to buy one from the market). I checked with my old setup top box (very old and doesn't support installation of app, not even sure if it's running android) and it doesn't work anymore, not sure why. I've never used it before from my first day of unifi registration.

This post has been edited by LovelyPotato: Sep 16 2015, 09:45 PM
Zi-Tech
post Sep 16 2015, 10:01 PM

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QUOTE(LovelyPotato @ Sep 16 2015, 09:38 PM)
Can I request for a new router if I upgrade from 5mbps to 30mbps? The one they gave me previously is DIR-615 and the signal is not strong enough for me to connect from my living room. I placed the router in my room.

Edited : And also the hypptv box.

Reason being is because I am planning to cancel my astro and use android media box installing in living room (provided hypptv one is able to install kodi then I doesn't have to buy one from the market). I checked with my old setup top box (very old and doesn't support installation of app, not even sure if it's running android) and it doesn't work anymore, not sure why. I've never used it before from my first day of unifi registration.
*
no... upgrade didnt give you new device.... need to buy new one if you want to get...

other way to get new devices, just apply new line, then potong old line....
LovelyPotato
post Sep 16 2015, 10:05 PM

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QUOTE(Zi-Tech @ Sep 16 2015, 10:01 PM)
no... upgrade didnt give you new device.... need to buy new one if you want to get...

other way to get new devices, just apply new line, then potong old line....
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But I don't want to change a new phone number, hmm
Cool_Breeze
post Sep 16 2015, 10:10 PM

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I wanted to change my Streamyx to Unifi VIP5 because the speed seems to be pretty slow. I am still thinking further because of the need to change our phone number if I want to get Unifi.

I want to keep my old number and also get the new phone number for Unifi usage but I am told I couldn't do this because I'm staying in high rise building (condominium). Can anyone help to verify this matter? I tried to call TM help line and the person said I can have two numbers but when I went to TM point branch, the person told me I can't. The best they can do for me is to keep the last 4 digits of my old phone number. This is a bit confusing..
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post Sep 16 2015, 10:10 PM

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QUOTE(jolmy @ Sep 16 2015, 06:42 PM)
Just found out that all HyppTV channels (Free + Premium) are FREE from today until September 30.
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This is great rclxms.gif
jolmy
post Sep 16 2015, 10:19 PM

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QUOTE(MGM @ Sep 16 2015, 07:47 PM)
What if I upgrade from streamyx(with free calls) to unifi can use the same tactics to keep the free calls?
*
Not sure about that as UniFi phone line is VoIP while Streamyx is PSTN.

Best perhaps you call 100 and enquire.
jolmy
post Sep 16 2015, 10:20 PM

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QUOTE(LovelyPotato @ Sep 16 2015, 10:05 PM)
But I don't want to change a new phone number, hmm
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For TM UniFi VoIP, it uses a different series of phone number. So, no choice, but gotta change.

Well, high speed INternet is more important than keeping the phone number right?
biloxee
post Sep 16 2015, 11:48 PM

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QUOTE(MyPIA @ Sep 16 2015, 07:52 PM)
Did you upgraded or applied for a new line ?
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New. Upgraded from Streamyx.
SUSWeng85
post Sep 17 2015, 12:12 AM

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Just paid my 2 months upfront bill for the credit limit. I'm new user so I don't know anything about this stupid policy.I realised it once I read the old tered here. WTF TM don't explain clearfully!
fruitie
post Sep 17 2015, 12:24 AM

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Google Play Store no more issue for the past one week but Apps Store problem is still there. doh.gif

I'll need it for iOS 9 wei. mad.gif
SUSWeng85
post Sep 17 2015, 12:28 AM

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QUOTE(fruitie @ Sep 17 2015, 12:24 AM)
Google Play Store no more issue for the past one week but Apps Store problem is still there. doh.gif

I'll need it for iOS 9 wei. mad.gif
*

I never have issue for Google Playstore.
fruitie
post Sep 17 2015, 12:36 AM

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QUOTE(Weng85 @ Sep 17 2015, 12:28 AM)
I never have  issue for Google Playstore.
*
Some have, some don't have.
I also didn't have until two weeks ago but already fixed.

Only Apps Store now. doh.gif
zeronova
post Sep 17 2015, 01:11 AM

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Anyone using unifi 10mb now? what is the upload speed? iirc it's around 10mbps right.

I upgraded to 30mbps recently and the upload speed is horrible compared to 10mbps.

Did a speedtest and this came up
user posted image
MystiqueLife
post Sep 17 2015, 01:45 AM

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30Mb package is 5Mb for upload
zeronova
post Sep 17 2015, 02:11 AM

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QUOTE(MystiqueLife @ Sep 17 2015, 01:45 AM)
30Mb package is 5Mb for upload
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eh did not notice before this. thanks. I might consider changing back to VIP10, any game is unplayable if the server is hosted anywhere non-local
jolmy
post Sep 17 2015, 08:07 AM

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QUOTE(zeronova @ Sep 17 2015, 02:11 AM)
eh did not notice before this. thanks. I might consider changing back to VIP10, any game is unplayable if the server is hosted anywhere non-local
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don't forget you are tied up to a 24-month contract.
SUSraynman
post Sep 17 2015, 08:26 AM

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QUOTE(zeronova @ Sep 17 2015, 02:11 AM)
eh did not notice before this. thanks. I might consider changing back to VIP10, any game is unplayable if the server is hosted anywhere non-local
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Yes, you better change back to VIP10 if online gaming is important to you.
jusbella
post Sep 17 2015, 08:46 AM

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Download ipsw file.


QUOTE(fruitie @ Sep 17 2015, 12:24 AM)
Google Play Store no more issue for the past one week but Apps Store problem is still there. doh.gif

I'll need it for iOS 9 wei. mad.gif
*
MGM
post Sep 17 2015, 09:01 AM

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Which would be a better package, performance wise:

VIP 20-OKU, ​Up to 20Mbps download, ​​Up to 20Mbps upload, RM 168.54

or the new 30Mb package @ rm210.94
ajay67
post Sep 17 2015, 09:11 AM

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QUOTE(LovelyPotato @ Sep 16 2015, 09:38 PM)
Can I request for a new router if I upgrade from 5mbps to 30mbps? The one they gave me previously is DIR-615 and the signal is not strong enough for me to connect from my living room. I placed the router in my room.

Edited : And also the hypptv box.

Reason being is because I am planning to cancel my astro and use android media box installing in living room (provided hypptv one is able to install kodi then I doesn't have to buy one from the market). I checked with my old setup top box (very old and doesn't support installation of app, not even sure if it's running android) and it doesn't work anymore, not sure why. I've never used it before from my first day of unifi registration.
*
after upgrade, they gave me new 1 year warranty. so, when i complaint signal issue, the tech gave me new router. but the tech said, tm gave new warranty only if got call to upgrade, not when we call them to upgrade. donno its true or not.
selinix
post Sep 17 2015, 01:34 PM

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Updating apps is so slow on appstore.. Sigh
fruitie
post Sep 17 2015, 02:03 PM

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I already made complaint to TM via Twitter regarding the crazy slow speed on Apps Store.
jusbella
post Sep 17 2015, 02:05 PM

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And they always forward the complaint to relevant department and no response at all.

QUOTE(fruitie @ Sep 17 2015, 02:03 PM)
I already made complaint to TM via Twitter regarding the crazy slow speed on Apps Store.
*
affendy_6611
post Sep 17 2015, 02:08 PM

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please pm me or email me .

affendy_1983@yahoo.com


thank you
fruitie
post Sep 17 2015, 02:09 PM

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QUOTE(jusbella @ Sep 17 2015, 02:05 PM)
And they always forward the complaint to relevant department and no response at all.
*
I did this a lot for Maxis previously.
If still no update, I will tell them to talk to MCMC.

Immediately, actions will be taken.
Give them some time, be fair.
mAcInEt0sH
post Sep 17 2015, 02:16 PM

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Why TM take so long to call if we register online. Almost 2 weeks already.
skitZo`
post Sep 17 2015, 02:33 PM

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Whats wrong with unifi on Apple appstore, downloads are like snails...
jusbella
post Sep 17 2015, 02:36 PM

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routing issue, they trying upgrade the system, but give us a lot problem.

QUOTE(skitZo` @ Sep 17 2015, 02:33 PM)
Whats wrong with unifi on Apple appstore, downloads are like snails...
*
fruitie
post Sep 17 2015, 02:45 PM

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Aargh, even in office downloading IPSW is also slow. I give up.
jusbella
post Sep 17 2015, 02:50 PM

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Use Download Manager.

My office VIP10.

QUOTE(fruitie @ Sep 17 2015, 02:45 PM)
Aargh, even in office downloading IPSW is also slow. I give up.
*


Attached thumbnail(s)
Attached Image
fruitie
post Sep 17 2015, 02:57 PM

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QUOTE(jusbella @ Sep 17 2015, 02:50 PM)
Use Download Manager.

My office VIP10.
*
Care to let me know when you download from?
jusbella
post Sep 17 2015, 02:59 PM

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https://ipsw.me/

eventually all link will be redirected to official apple firmware link.

QUOTE(fruitie @ Sep 17 2015, 02:57 PM)
Care to let me know when you download from?
*
This post has been edited by jusbella: Sep 17 2015, 03:00 PM
fruitie
post Sep 17 2015, 03:08 PM

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QUOTE(jusbella @ Sep 17 2015, 02:59 PM)
https://ipsw.me/

eventually all link will be redirected to official apple firmware link.
*
Yeah, noticed that. Super slow here. Oh well, maybe I just download from home.
smallbug
post Sep 17 2015, 03:47 PM

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Re: installation

Do the Unifi installers work on weekends? Received an sms giving me such a date. Or is it autogenerated by the system?
jusbella
post Sep 17 2015, 03:50 PM

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some yes.

Last few week at weekend I saw TM installer come my neighbour house to do installation. Around 2pm...


QUOTE(smallbug @ Sep 17 2015, 03:47 PM)
Re: installation

Do the Unifi installers work on weekends? Received an sms giving me such a date. Or is it autogenerated by the system?
*
fruitie
post Sep 17 2015, 04:28 PM

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QUOTE(smallbug @ Sep 17 2015, 03:47 PM)
Re: installation

Do the Unifi installers work on weekends? Received an sms giving me such a date. Or is it autogenerated by the system?
*
Can request, usually they will give a set of dates and you choose. I already told my agent, I can only do it on weekends.
Mine was installed on a Saturday. smile.gif
lolzcalvin
post Sep 17 2015, 04:39 PM

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QUOTE(sordanny @ Sep 16 2015, 12:16 PM)
I think I might be the victim of TM traffic shaping  mad.gif
Nice download speed btw, what download manager u using?
*
I've been on the list for TM traffic throttling many times lol. Tried to download a bunch of large updates from steam just now and found my dl speed was dropping gradually down to oblivion << sign of traffic throttle
maymay88
post Sep 17 2015, 04:43 PM

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hi everyone, just wanted to check currently im using vip5, is it worth to upgrade to unifi 50 ? as my house got 4-5 ppl using every night...just wondering the speed...anyone would like to share please? many thanks
buyoq
post Sep 17 2015, 04:46 PM

hat ni sebulan...........
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no problem downloading iOS9 ipsw on 50Mbps


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maymay88
post Sep 17 2015, 04:49 PM

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QUOTE(buyoq @ Sep 17 2015, 04:46 PM)
no problem downloading iOS9 ipsw on 50Mbps
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thanks!
skitZo`
post Sep 17 2015, 06:06 PM

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Im still facing slow downloads only on Apple servers, itunes, ipsw downloads and apps downloads are super slow.
jusbella
post Sep 17 2015, 06:27 PM

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u r not alone... a lot unifi user facing this issue.

u call TM and scold them.


QUOTE(skitZo` @ Sep 17 2015, 06:06 PM)
Im still facing slow downloads only on Apple servers, itunes, ipsw downloads and apps downloads are super slow.
*
skitZo`
post Sep 17 2015, 06:52 PM

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QUOTE(jusbella @ Sep 17 2015, 06:27 PM)
u r not alone... a lot unifi user facing this issue.

u call TM and scold them.
*
Called and made a report. They say they will send a technician to my place. The thing is not all unifi users are affected.

Other downloads are okay just that from Apple its slow as snail...average 5kbs... shocking.gif
buyoq
post Sep 17 2015, 07:09 PM

hat ni sebulan...........
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pretty weird..i got no issue downloading from Apple server
seems like it's a location based issue..

This post has been edited by buyoq: Sep 17 2015, 07:10 PM
Tsj261
post Sep 17 2015, 07:46 PM

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Anyone got weird download speed? For 30mbps user only.

Subscribe to 30mbps a month back and downloading average 3.2-3.5mbps but yesterday I just realize my download is around 1.9-2.3mbps. Do a speedtest my speed is on 19mbps only on average.

Like i'm been throttle and 30% of my download speed gone =.=
jusbella
post Sep 17 2015, 07:51 PM

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in tat case u need call TM and ask them reset ur port.

if reset still same issue, den TM ppl will come ur house to check.

QUOTE(Tsj261 @ Sep 17 2015, 07:46 PM)
Anyone got weird download speed? For 30mbps user only.

Subscribe to 30mbps a month back and downloading average 3.2-3.5mbps but yesterday I just realize my download is around 1.9-2.3mbps. Do a speedtest my speed is on 19mbps only on average.

Like i'm been throttle and 30% of my download speed gone =.=
*
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post Sep 17 2015, 08:30 PM

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QUOTE(Moogle Stiltzkin @ Sep 17 2015, 08:24 PM)
i checked 2 servers, both under 5mbps download speed... despite having a 30mbps subscription. the only thing they manage to do right is downgrade my upload to under 5mbps down from 10mbps ....

user posted image

what kind of service is this ?

and thats now even counting the bad latency... i can't play diablo 3 at all..
*
can someone advise the mcmc link, and other relevant info to lodge a report .... my speed is so subpar....

even in the best of conditions i haven't seen my internet go beyond 2 Mb/s and then when doing test i score under 5mbps !

and not to mention latency which is beyond usable for gaming. mission impossible.

at least with my previous 10mbps i got 80% most of the time and no latency issues. only now i get both issues in 30mbps package .... wtf
Identifyaw
post Sep 17 2015, 08:34 PM

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peoples whos using unifi30 how is it?
RaePyng
post Sep 17 2015, 09:44 PM

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Upgraded from VIP 10 to Unifi 30.

The speed is really unbearable, even though speedtest shown full 30mbps

Youtube streaming will stuck at 144p,

steam download speed obviously will drop from 2mb to less than 100kb per sec, gradually.

Have i been throttled? any solutions.... sad.gif

This post has been edited by RaePyng: Sep 17 2015, 09:45 PM
Ichibanichi
post Sep 17 2015, 09:47 PM

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What happen to unifi????
speedtest to local ok
but now testing with sg server - dead (dl speed like snail)
medan server - snail speed also
bangkok server - snail also
i mean snail refer as less than 1mbps
I'm using VIP10
jolmy
post Sep 17 2015, 09:55 PM

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QUOTE(Ichibanichi @ Sep 17 2015, 09:47 PM)
What happen to unifi????
speedtest to local ok
but now testing with sg server - dead (dl speed like snail)
medan server - snail speed also
bangkok server - snail also
i mean snail refer as less than 1mbps
I'm using VIP10
*
No problem to Singapore server here...


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zuhaili87
post Sep 17 2015, 10:31 PM

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Hi guys, just got back from bora2 island, banned 3 days because i rant about UniFi superb service.

Anyway, just want to update, around 2PM today i updated my iPhone 6 Plus OTA for iOS 9, which is around 2GB, it only takes around 16 minutes to download & install. Im quite surprised as its really fast. Then at 6.30PM i restored my phone using iTunes (cause i prefer clean install after try the iOS 9), downloaded the ipsw directly from iTunes and yup, speed is still fast around 20-25 minutes download already completed.

But then tonight around 9PM when i want to download apps from appstore speed is slow again. My bro using Android device said his phone connection really slow, he play games (COC, marvel champion) he said loading time is really slow. Later i want to update my iPad using iTunes and see whats the speed like.
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post Sep 17 2015, 10:34 PM

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My latency ingame has spiked from 300+ to 500+. WTF Unifi
free4meis
post Sep 17 2015, 11:04 PM

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Hey guys,
Just upgraded my streamyx 4mbps into Unifi 50mbps,but there's a problem with my download speed
The speedtest shows a fine result but then when something's wrong,
The dl speed aren't stable,slow buffering on 720p..
Tried to download some video from youtube,and i only got 120kbps peak,
But on the steam download,i reach 5.5mbps at peak,but it aint constant,much like 30-50 sec at peak and it will drop down to 100 - 300kbps..
sweat.gif Did i miss something?what could posibbly go wrong?
Sorry for my bad english kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk"1Malaysia1Najib"

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zuhaili87
post Sep 17 2015, 11:07 PM

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QUOTE(free4meis @ Sep 17 2015, 11:04 PM)
Hey guys,
Just upgraded my streamyx 4mbps into Unifi 50mbps,but there's a problem with my download speed
The speedtest shows a fine result but then when something's wrong,
The dl speed aren't stable,slow buffering on 720p..
Tried to download some video from youtube,and i only got 120kbps peak,
But on the steam download,i reach 5.5mbps at peak,but it aint constant,much like 30-50 sec at peak and it will drop down to 100 - 300kbps..
sweat.gif Did i miss something?what could posibbly go wrong?
Sorry for my bad english kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk"1Malaysia1Najib"

Attached Image
*
Ure not alone my friend, i can confirm tonight UniFi connection is like *#^#^#. I cant even play clash of clans, and download speed for my iPad iOS 9 is really unbearable. Great job TM! notworthy.gif
lolzcalvin
post Sep 17 2015, 11:15 PM

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QUOTE(UserU @ Sep 17 2015, 10:34 PM)
My latency ingame has spiked from 300+ to 500+. WTF Unifi
*
Heil TM. Having the same problem. doh.gif


Well at least I'm glad I'm not the only one encountering these slowdowns.
free4meis
post Sep 17 2015, 11:18 PM

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QUOTE(zuhaili87 @ Sep 17 2015, 11:07 PM)
Ure not alone my friend, i can confirm tonight UniFi connection is like *#^#^#. I cant even play clash of clans, and download speed for my iPad iOS 9 is really unbearable. Great job TM!  notworthy.gif
*
thumbup.gif TM = Too Good To Be True laugh.gif
UserU
post Sep 17 2015, 11:19 PM

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QUOTE(lolzcalvin @ Sep 17 2015, 11:15 PM)
Heil TM. Having the same problem.  doh.gif
Well at least I'm glad I'm not the only one encountering these slowdowns.
*
Its has happened over a month ago... and we're paying so much for the services. doh.gif
soul_gamerz
post Sep 17 2015, 11:22 PM

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hey guys..do you guy facing any problem when port forwarding port, but the other side cannot reach me? is tm blocking port forwarding?
anderu
post Sep 17 2015, 11:28 PM

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Man... I feel cheated. Didn't cross my mind to ask about upload speed when TM guy called to offer upgrade to 30 Mbps. When I received their upgrade confirmation e-mail only then I realized that my upload limit had been downgraded.

Now after upgrade ANY video streaming sites I tried is so terrible. Luckiest I get is just 480p at YouTube. Mostly 360p or less. Just tried another video streaming site I sometimes visited, their lowest is 360p and it's not streaming smoothly. I can only reach 1080p on YouTube only "sometimes" just after upgrade and after one week I get quality like below where I just captured just now???

Attached Image

I don't fully trust speed test with all those technologies running in the background. Each connection may most likely be "managed" at TM side.

Is it possible to downgrade back to my previous package because the new package can't deliver the same experience as my previous package?

This post has been edited by anderu: Sep 17 2015, 11:39 PM
fruitie
post Sep 17 2015, 11:31 PM

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Luckily company pays for my corporate line. Just bought another 5GB quota to download my iOS 9. whistling.gif

UniFi for only YouTube and videos streaming and Internet surfing. laugh.gif

Everything is fast except for Apps Store. doh.gif
Rhythem
post Sep 17 2015, 11:48 PM

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Anyone know what happened to UniFi VIP5 speed?
Can't watch youtube properly. Video got lagged / stucked even when streaming 360P video only. =.="
jusbella
post Sep 18 2015, 12:04 AM

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Please check you got firewall installed? Try temporary disable firewall and test it.


QUOTE(soul_gamerz @ Sep 17 2015, 11:22 PM)
hey guys..do you guy facing any problem when port forwarding port, but the other side cannot reach me? is tm blocking port forwarding?
*
fruitie
post Sep 18 2015, 12:15 AM

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OK, updated to iOS 9 now. What's next? laugh.gif
free4meis
post Sep 18 2015, 12:27 AM

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QUOTE(nyunyu @ Sep 16 2015, 02:02 AM)
Just curious, those who had problem with streaming speed, did you tried with IPv6? Just curious if only IPv4 affected since my connection is fine.
*
Interesting,can u explain a bit more about it?It might be the issues,since im using IPv4
fruitie
post Sep 18 2015, 12:29 AM

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I'm also using IPv4, no issue from my side. smile.gif

Only Apps Store. doh.gif doh.gif
Moogle Stiltzkin
post Sep 18 2015, 12:35 AM

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QUOTE(anderu @ Sep 17 2015, 11:28 PM)
Man... I feel cheated. Didn't cross my mind to ask about upload speed when TM guy called to offer upgrade to 30 Mbps. When I received their upgrade confirmation e-mail only then I realized that my upload limit had been downgraded.

Now after upgrade ANY video streaming sites I tried is so terrible. Luckiest I get is just 480p at YouTube. Mostly 360p or less. Just tried another video streaming site I sometimes visited, their lowest is 360p and it's not streaming smoothly. I can only reach 1080p on YouTube only "sometimes" just after upgrade and after one week I get quality like below where I just captured just now???

Attached Image

I don't fully trust speed test with all those technologies running in the background. Each connection may most likely be "managed" at TM side.

Is it possible to downgrade back to my previous package because the new package can't deliver the same experience as my previous package?
*
eh... well it's obvious dl/ul you look at that before you subscribe :/

though to be fair maybe when they mention 30mbps, they ought to have clarified 5 mbps upload. even i was caught off guard when i just learned of this package and assumed dl/ul were the same speed.

that said, sounds like your issue is to do with download speed, not upload ....

if you meant you yourself are streaming to say twitch, using obs or similar, then yes upload matters. but if your merely watching other peoples streams, then only download matters. I assume your referencing a download streaming situation :/

anyway issues with 30mbps for me is the dl speed is not really 30mbps. i my own tests i'm getting under 5mbps, and only in best case scenarios only under 15mbps, which is still markedly slower than the full 30mbps i'm subscribed for. normally you'd be able to expect 70-80% of your subscribed speed, which i'm not even getting, so that is a real problem.

Ontop of the worse latency in the recent weeks. And i hear from other users, packet loss hmm.gif
free4meis
post Sep 18 2015, 12:39 AM

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QUOTE(fruitie @ Sep 18 2015, 12:29 AM)
I'm also using IPv4, no issue from my side. smile.gif

Only Apps Store. doh.gif doh.gif
*
Testing,and yes,xD its hella slow

-edit- I was wrong, o-o it was constant 4-5mbps dl speed when downloading from Apps Store... "Im using Lan Cable on Pc,maybe that's why it slow?"

This post has been edited by free4meis: Sep 18 2015, 12:43 AM
SUSraynman
post Sep 18 2015, 12:40 AM

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I am not sure why most of you have video streaming problems with Unifi.

I am currently on VIP5 and I have absolutely no problems streaming Youtube 1080p videos.

Probably I am using IPv6 on OpenDNS.

Here is my speedtest result 10 minutes ago.

user posted image
Moogle Stiltzkin
post Sep 18 2015, 12:42 AM

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QUOTE(raynman @ Sep 18 2015, 12:40 AM)
I am not sure why most of you have video streaming problems with Unifi.

I am currently on VIP5 and I have absolutely no problems streaming Youtube 1080p videos.

Probably I am using IPv6 on OpenDNS.

Here is my speedtest result 10 minutes ago.

user posted image
*
i'm using google ipv6 dns.

maybe i can try opendns see if there is any change hmm.gif
SUSraynman
post Sep 18 2015, 12:48 AM

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Just to see if the result is consistent, I tried speedtest again.

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fruitie
post Sep 18 2015, 12:53 AM

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QUOTE(free4meis @ Sep 18 2015, 12:39 AM)
Testing,and yes,xD its hella slow

-edit- I was wrong, o-o it was constant 4-5mbps dl speed when downloading from Apps Store... "Im using Lan Cable on Pc,maybe that's why it slow?"
*
Boost for a while, then after that will slow back...

QUOTE(raynman @ Sep 18 2015, 12:40 AM)
I am not sure why most of you have video streaming problems with Unifi.

I am currently on VIP5 and I have absolutely no problems streaming Youtube 1080p videos.

Probably I am using IPv6 on OpenDNS.

Here is my speedtest result 10 minutes ago.

user posted image
*
Me too, never had issue with video streaming or YouTube 1080p streaming.
However, I'm on IPv4 and Google DNS. smile.gif
I guess areas play a role as well? I'm in Seapark, PJ and I believe every house has UniFi installed. So, should be quite crowded here actually.
My house already has two accounts. laugh.gif

Speedtest:
user posted image

This post has been edited by fruitie: Sep 18 2015, 12:54 AM
SUSraynman
post Sep 18 2015, 12:57 AM

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fruitie, I think you are right.

The locality is a major factor.

BTW, I am in Bandar Sungai Long. smile.gif
quartzextreme
post Sep 18 2015, 01:04 AM

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Been having problems with downloading Apple content for the entire day. I'm now restoring an iCloud backup to an iPad and it's slow as molasses. Other websites and services work fine though. No problems with Steam or Youtube.

I'm in Ampang, Selangor and am subscribed to VIP5.

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wyh
post Sep 18 2015, 01:06 AM

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(: pretty well here
SUSraynman
post Sep 18 2015, 08:19 AM

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I am still getting consistent VIP5 speedtest results this morning.

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soul_gamerz
post Sep 18 2015, 08:37 AM

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QUOTE(jusbella @ Sep 18 2015, 12:04 AM)
Please check you got firewall installed? Try temporary disable firewall and test it.
*
yes i tried a lot of things. even with two pc and one laptop. all firewall disabled. still cannot use the port cry.gif
jolmy
post Sep 18 2015, 08:56 AM

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QUOTE(Moogle Stiltzkin @ Sep 18 2015, 12:35 AM)
anyway issues with 30mbps for me is the dl speed is not really 30mbps. i  my own tests i'm getting under 5mbps, and only in best case scenarios only under 15mbps, which is still markedly slower than the full 30mbps i'm subscribed for. normally you'd be able to expect 70-80% of your subscribed speed, which i'm not even getting, so that is a real problem.
*
Are you testing it using wireless or wired?
Lynixx
post Sep 18 2015, 08:57 AM

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guys,i managed(finally!) to get over 45+/-mbps speed after requesting to upgrade from 30mbps to 50mbps 2 weeks ago, i have did around 5 times of speedtest. but hardly can get 50mbps full speed. only 1 or 2 of 5 times. is this normal?
lolzcalvin
post Sep 18 2015, 09:00 AM

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QUOTE(Lynixx @ Sep 18 2015, 08:57 AM)
guys,i managed(finally!) to get over 45+/-mbps speed after requesting to upgrade from 30mbps to 50mbps 2 weeks ago, i have did around 5 times of speedtest. but hardly can get 50mbps full speed. only 1 or 2 of 5 times. is this normal?
*
heh. last time I've upgraded to 30Mbps I got stuck at 25+/-Mbps. What I did was changing from 802.11b/g mode to 802.11b/g/n in the router and could get over 30Mbps.
Lynixx
post Sep 18 2015, 09:05 AM

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QUOTE(lolzcalvin @ Sep 18 2015, 09:00 AM)
heh. last time I've upgraded to 30Mbps I got stuck at 25+/-Mbps. What I did was changing from 802.11b/g mode to 802.11b/g/n in the router and could get over 30Mbps.
*
is it,cuz i leave all the router settings in default.
jusbella
post Sep 18 2015, 09:05 AM

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Use LAN cable.

QUOTE(Lynixx @ Sep 18 2015, 08:57 AM)
guys,i managed(finally!) to get over 45+/-mbps speed after requesting to upgrade from 30mbps to 50mbps 2 weeks ago, i have did around 5 times of speedtest. but hardly can get 50mbps full speed. only 1 or 2 of 5 times. is this normal?
*
jolmy
post Sep 18 2015, 09:07 AM

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QUOTE(lolzcalvin @ Sep 18 2015, 09:00 AM)
heh. last time I've upgraded to 30Mbps I got stuck at 25+/-Mbps. What I did was changing from 802.11b/g mode to 802.11b/g/n in the router and could get over 30Mbps.
*
QUOTE(Lynixx @ Sep 18 2015, 09:05 AM)
is it,cuz i leave all the router settings in default.
*
It's best to do your speed test over a wired connection.

In my case I can never get a good speed over wireless connection due to many factors affecting wireless. But with cable or using HomePlug, no issues at all.
Lynixx
post Sep 18 2015, 09:26 AM

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QUOTE(jolmy @ Sep 18 2015, 09:07 AM)
It's best to do your speed test over a wired connection.

In my case I can never get a good speed over wireless connection due to many factors affecting wireless. But with cable or using HomePlug, no issues at all.
*
thanks all,will try to do wired speedtest today.
Moogle Stiltzkin
post Sep 18 2015, 10:06 AM

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using opendns...

user posted image

user posted image


181ms is quite good. normally i'd expect 200-230ms on a normal day. maybe switching from googledns to opendns is better then ?

but the 18mbps falls far too short from 30mbps .... or even a 80% of that....

and i'm pretty sure if i ran the same test late in the evening the speed will drop down to under 5mbps ....

This post has been edited by Moogle Stiltzkin: Sep 18 2015, 10:08 AM
SUSraynman
post Sep 18 2015, 10:13 AM

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Is it better than Google DNS?
christina1
post Sep 18 2015, 10:27 AM

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QUOTE(Moogle Stiltzkin @ Sep 18 2015, 10:06 AM)
using opendns...

user posted image

user posted image
181ms is quite good. normally i'd expect 200-230ms on a normal day. maybe switching from googledns to opendns is better then ?

but the 18mbps falls far too short from 30mbps .... or even a 80% of that....

and i'm pretty sure if i ran the same test late in the evening the speed will drop down to under 5mbps ....
*
so far are you satisfied with ur 30mbps compare to previous 10mbps ?
Duckies
post Sep 18 2015, 10:39 AM

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Hey guys, using PCIE wireless card better or USB wireless USB better? I am using PCIE wireless card currently but it does not support 5.0 ghz band...so I was thinking to change it.

Using UNIFI 10mbps currently and it lag like shit when gaming.
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post Sep 18 2015, 11:33 AM

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Of cos PCIe better a lot.

U can consider this: http://www.asus.com/my/Networking/PCEAC68/

its support dual band and higher speed transfer smile.gif

QUOTE(Duckies @ Sep 18 2015, 10:39 AM)
Hey guys, using PCIE wireless card better or USB wireless USB better? I am using PCIE wireless card currently but it does not support 5.0 ghz band...so I was thinking to change it.

Using UNIFI 10mbps currently and it lag like shit when gaming.
*
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post Sep 18 2015, 01:20 PM

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QUOTE(jusbella @ Sep 18 2015, 11:33 AM)
Of cos PCIe better a lot.

U can consider this: http://www.asus.com/my/Networking/PCEAC68/

its support dual band and higher speed transfer smile.gif
*
So, that WIFI adapter will fix @Duckies latency problems/lag when gaming???
jusbella
post Sep 18 2015, 01:22 PM

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No, its still depend unifi issue.

Since u said don't support 5GHz so give u suggestion based on 5.0GHz support.


QUOTE(biloxee @ Sep 18 2015, 01:20 PM)
So, that WIFI adapter will fix @Duckies latency problems/lag when gaming???
*
angelofro
post Sep 18 2015, 03:49 PM

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QUOTE(biloxee @ Sep 18 2015, 01:20 PM)
So, that WIFI adapter will fix @Duckies latency problems/lag when gaming???
*
try use wire connection test the ping. if ping low mean is your wifi issue. if still high then unifi issue, nothing you can do except call and complain.
andrew9292
post Sep 18 2015, 04:53 PM

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QUOTE(anderu @ Sep 17 2015, 11:28 PM)
Now after upgrade ANY video streaming sites I tried is so terrible. Luckiest I get is just 480p at YouTube. Mostly 360p or less.
Best for you guys to contact TM on this matter. Youtube and parent Google has cache servers in Malaysia & maybe 30/50M users are having issues with the system (Google Global Cache/GGC). As I remember, TM had GGC since a few years back, a good system but probably requires direct and indirect cooperation between consumer, isp & google. Maybe they are still working on it for 30/50 users, or maybe someone in TM overlooked. From forum feedback it looks like not all 30/50 users are affected. Maybe they wanna get 30/50 users a better server, who knows?

» Click to show Spoiler - click again to hide... «

http://redirector.c.youtube.com/report_mapping
user posted image
First 3 alphabet of the 'result' will 'usually' be the IATA code of the local area airport. KLIA's being KUL. Remaining numbers probably point to different sets of local servers. If already on a local server, there's probably one or two more things to try, or just raise the issue with TM.
*I've seen MXP and BOM (supposedly Italy;India) before, but there were no speed issues during actual playback.

Another thing to look at is Dynamic Adaptive Streaming over HTTP (DASH), adaptive streaming system which is also used on Youtube. In the past, some found that turning off DASH via extensions on the browser solved speed issues. Previously there was a free extension on Chrome that has the option to turn off this feature, not aware of any free extension that does that now.

Other thing that may help based on past experience is changing DNS and experiment with different MTUs. Again, end users shouldn't need to go through these trouble.

QUOTE(anderu @ Sep 17 2015, 11:28 PM)
I don't fully trust speed test with all those technologies running in the background. Each connection may most likely be "managed" at TM side.
Is it possible to downgrade back to my previous package because the new package can't deliver the same experience as my previous package?
*
Ookla's speedtest give a reliable baseline of what the connection is like. It's adequate but at times, not that accurate...
» Click to show Spoiler - click again to hide... «


Probably 30/50M is still in infancy & major works in progress. Pressure TM to expedite. Or dropping RM could mean international traffic just got way too expensive for TM, from a business standpoint. Local traffic shouldn't be an issue since MYIX.

Can downgrade, but you must get TM to cooperate or they will shout "penalty fee". CFM & MCMC will be your next move.

This post has been edited by andrew9292: Sep 18 2015, 08:19 PM
Moogle Stiltzkin
post Sep 18 2015, 05:40 PM

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QUOTE(raynman @ Sep 18 2015, 10:13 AM)
Is it better than Google DNS?
*
slightly. but either one is fine :/


QUOTE(christina1 @ Sep 18 2015, 10:27 AM)
so far are you satisfied with ur 30mbps compare to previous 10mbps ?
*
nope cause i'm not getting the minimum of 80% of 30mbps dl speed.

not to mention during times of the day, the internet speed goes to a crawl. never happened to me back when i was on 10mbps ...
bewd85
post Sep 18 2015, 06:04 PM

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using unifi 5MB package, play diablo 3 NA server every day every time lag none stop.
jusbella
post Sep 18 2015, 07:50 PM

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Try use ipv6 see got lag or not.

U can see my post here, top right corner, there is ipv6.


QUOTE(bewd85 @ Sep 18 2015, 06:04 PM)
using unifi 5MB package, play diablo 3 NA server every day every time lag none stop.
*
lolzcalvin
post Sep 18 2015, 08:14 PM

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QUOTE(jolmy @ Sep 18 2015, 09:07 AM)
It's best to do your speed test over a wired connection.

In my case I can never get a good speed over wireless connection due to many factors affecting wireless. But with cable or using HomePlug, no issues at all.
*
Well true, the only way I knew my WLAN is the source of the speed problem was by using ethernet cable to test the speed. Sometimes for wireless you'll need to try out b/g, b/g/n or ac (excluding only b mode cuz its throughput reaches only 10Mbps) for your router, check the transmission rate and stuffs and see if the connection speed is up to par or not. But if it's environmental factor like overlapping issue then that would be a different case.

Out of curiosity, what are the factors that affect your wireless network connection?
fruitie
post Sep 18 2015, 09:19 PM

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QUOTE(jusbella @ Sep 18 2015, 07:50 PM)
Try use ipv6 see got lag or not.

U can see my post here, top right corner, there is ipv6.
*
Only you and the moderating team can see. wink.gif
wilson1stop
post Sep 18 2015, 09:22 PM

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Hi all,

Is this consider OK speed for Unifi VIP5 @ JB? (Nearly 15000Kbps)
Can loaded smooth 720p, abit lags on 1080p due to poor quality of graphic cards for ultrabook...


*Tweaked TCP, DNS and optimized my aged 5.5yrs notebook rclxms.gif

This post has been edited by wilson1stop: Sep 18 2015, 09:23 PM
jusbella
post Sep 18 2015, 10:14 PM

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Nope, everybody can see, it's just stated this post using ipv6 only. Not the ip address.


QUOTE(fruitie @ Sep 18 2015, 09:19 PM)
Only you and the moderating team can see. wink.gif
*
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post Sep 18 2015, 10:57 PM

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QUOTE(jusbella @ Sep 18 2015, 10:14 PM)
Nope, everybody can see, it's just stated this post using ipv6 only. Not the ip address.
*
I can see ure using ipv6 on your previous posts. But not this post. laugh.gif

Anyway, how to setup ipv6? Is it hard? Ive tried to set up my asus rt-n12hp but there's nothing when i click on ppp option. sweat.gif
jolmy
post Sep 18 2015, 10:57 PM

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QUOTE(lolzcalvin @ Sep 18 2015, 08:14 PM)
Out of curiosity, what are the factors that affect your wireless network connection?
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I stay in highrise condo and there are just too many neighboring WiFi access points with quite a number of co-channels at many interfering ones as well.

Although we have between 11 to 13 channels to choose from, only three channels should really be used: 1, 6 & 11 as they don't overlap. Thing is, there are already quite a number of APs on 1, 6 and 11, but worst of all are the interfering ones (overlaps) such as 2, 3, 4, 5, 7, etc... I also suspect the onboard WiFi interface (Qualcomm) of my laptop is partly to be blamed too - seems to be bad compared to laptops I used previously.

Just clicking on the network icon in Windows 10 on my laptop shows more than 10 APs available while inSSIDer reports close to 30 APs in the vicinity.

To top it all, I am using Asus RT-N12HP (With 9dBi high gain antennas), even that already not functioning to the optimum, but it was worse when I used TP-Link WR841ND and prior to that TM's stock router (DIR-615). The Asus gives me much more stable WiFi connectivity but unfortunately due to the surrounding environment, it will not work optimum.

For your info, I now use direct Ethernet cable (wherever possible), otherwise using HomePlug to connect laptops, PCs. Only use WiFi for devices without Ethernet ports such as smartphones.

This post has been edited by jolmy: Sep 18 2015, 11:01 PM
lan_86
post Sep 18 2015, 10:59 PM

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This post has been edited by lan_86: Sep 18 2015, 11:04 PM
jusbella
post Sep 18 2015, 11:01 PM

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Haha yup I'm balik kampung, using data plan so no ipv6.

Anyway Google can help u, u done the right step, choose native den choose ppp done. Still can't, den you need to update the firmware and everything settled!

QUOTE(zuhaili87 @ Sep 18 2015, 10:57 PM)
I can see ure using ipv6 on your previous posts. But not this post.  laugh.gif

Anyway, how to setup ipv6? Is it hard? Ive tried to set up my asus rt-n12hp but there's nothing when i click on ppp option.  sweat.gif
*
fruitie
post Sep 18 2015, 11:05 PM

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QUOTE(jusbella @ Sep 18 2015, 10:14 PM)
Nope, everybody can see, it's just stated this post using ipv6 only. Not the ip address.
*
Ok, because I'm no longer viewing normal users' view since 8 years ago. laugh.gif
Mine is more sophisticated view. brows.gif
zangief
post Sep 19 2015, 07:22 AM

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Hi,

Anyone knows if there is any upcoming promotion for new unifi subscriber?

Wish I can get 10mb down & up for less than RM 200..


blacktubi
post Sep 19 2015, 08:32 AM

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QUOTE(jolmy @ Sep 18 2015, 10:57 PM)
I stay in highrise condo and there are just too many neighboring WiFi access points with quite a number of co-channels at many interfering ones as well.

Although we have between 11 to 13 channels to choose from, only three channels should really be used: 1, 6 & 11 as they don't overlap. Thing is, there are already quite a number of APs on 1, 6 and 11, but worst of all are the interfering ones (overlaps) such as 2, 3, 4, 5, 7, etc... I also suspect the onboard WiFi interface (Qualcomm) of my laptop is partly to be blamed too - seems to be bad compared to laptops I used previously.

Just clicking on the network icon in Windows 10 on my laptop shows more than 10 APs available while inSSIDer reports close to 30 APs in the vicinity.

To top it all, I am using Asus RT-N12HP (With 9dBi high gain antennas), even that already not functioning to the optimum, but it was worse when I used TP-Link WR841ND and prior to that TM's stock router (DIR-615). The Asus gives me much more stable WiFi connectivity but unfortunately due to the surrounding environment, it will not work optimum.

For your info, I now use direct Ethernet cable (wherever possible), otherwise using HomePlug to connect laptops, PCs. Only use WiFi for devices without Ethernet ports such as smartphones.
*
Just get a 5Ghz capable wireless router for your wireless only devices. It's quite expensive but definitely worth the investment.
Lynixx
post Sep 19 2015, 08:47 AM

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is this consider good for 50mbps?
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jolmy
post Sep 19 2015, 09:06 AM

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QUOTE(blacktubi @ Sep 19 2015, 08:32 AM)
Just get a 5Ghz capable wireless router for your wireless only devices. It's quite expensive but definitely worth the investment.
*
Will consider doing so in future. At the moment speed is not an important factor for these devices (smartphone). But as long as I can get my 30Mbps on my laptop via cable or HomePlug, that should be good for now smile.gif smile.gif
fruitie
post Sep 19 2015, 12:00 PM

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QUOTE(zangief @ Sep 19 2015, 07:22 AM)
Hi,

Anyone knows if there is any upcoming promotion for new unifi subscriber?

Wish I can get 10mb down & up for less than RM 200..
*
It's less than 200. laugh.gif RM 199 excludes tax.
Else, you can take risk and apply VIP 5 first and wait for them to call to offer you upgrade.

I did mine this way, applied VIP 5 in April 2014 and offered to upgrade to VIP 10 in Dec 2014 at RM 179. Then, July 2015 offered to upgrade to 30Mbps at RM 199. biggrin.gif

Anyway, there's a risk la because I can't guarantee you will be offered to upgrade at promo price. tongue.gif

When I signed up for UniFi that time, I knew I wanted VIP 10 in the end. laugh.gif
Laza17
post Sep 19 2015, 12:16 PM

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got user quota for unifi. sad
refnulf
post Sep 19 2015, 12:34 PM

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Time to move to time! LOL
Unifi not doing so well these days. 5 years of using so far.
toytoy
post Sep 19 2015, 01:21 PM

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Apple app store is not just slow. It's not moving at all.
fruitie
post Sep 19 2015, 02:23 PM

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QUOTE(Laza17 @ Sep 19 2015, 12:16 PM)
got user quota for unifi. sad
*
Mentioned on the paper but it is not implemented la. Already like that since its introduction. doh.gif

Anyway, I think 30Mbps and 50Mbps's quota is not mentioned anywhere. rclxms.gif
Lynixx
post Sep 19 2015, 03:09 PM

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finally got the speed that i wanted rclxm9.gif

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post Sep 19 2015, 04:10 PM

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MyPIA
post Sep 19 2015, 04:22 PM

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QUOTE(fruitie @ Sep 19 2015, 02:23 PM)
Mentioned on the paper but it is not implemented la. Already like that since its introduction. doh.gif

Anyway, I think 30Mbps and 50Mbps's quota is not mentioned anywhere. rclxms.gif
*
30MB and 50MB has 120GB FUP last I checked
fruitie
post Sep 19 2015, 04:45 PM

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QUOTE(MyPIA @ Sep 19 2015, 04:22 PM)
30MB and 50MB has 120GB FUP last I checked
*
Mbps not MB. sweat.gif doh.gif Big difference...

Is it? This packages are not even on its website. hmm.gif
Anyway, I'm not worried at all because it will not be implemented, at least for now. laugh.gif

This post has been edited by fruitie: Sep 19 2015, 04:47 PM
MyPIA
post Sep 19 2015, 04:49 PM

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QUOTE(fruitie @ Sep 19 2015, 04:45 PM)
Mbps not MB. sweat.gif doh.gif Big difference...

Is it? This packages are not even on its website. hmm.gif
Anyway, I'm not worried at all because it will not be implemented, at least for now. laugh.gif
*
Sorry for the typo sweat.gif
Moogle Stiltzkin
post Sep 19 2015, 06:52 PM

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QUOTE(Lynixx @ Sep 19 2015, 03:09 PM)
finally got the speed that i wanted rclxm9.gif

user posted image
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try check us server, then i will be impressed hmm.gif
christina1
post Sep 19 2015, 07:31 PM

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QUOTE(Moogle Stiltzkin @ Sep 19 2015, 06:52 PM)
try check us server, then i will be impressed  hmm.gif
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What is the url for US server?
biloxee
post Sep 19 2015, 07:48 PM

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QUOTE(MyPIA @ Sep 19 2015, 04:22 PM)
30MB and 50MB has 120GB FUP last I checked
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Really? Source?
Moogle Stiltzkin
post Sep 19 2015, 07:53 PM

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QUOTE(christina1 @ Sep 19 2015, 07:31 PM)
What is the url for US server?
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in speedtest you can select the server location.

normally i'd pick western us because the AAG landing point is situated there. cause that would be the fastest possible to US doh.gif compared to us east coast i would think.

technically hawaii would be fastest because it reaches there before the mainland laugh.gif


MyPIA
post Sep 19 2015, 08:14 PM

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QUOTE(biloxee @ Sep 19 2015, 07:48 PM)
Really? Source?
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I don't really have source for it, read it on sales material regarding this package... (I'm an agent) biggrin.gif

Soon they'll update their website with this info, I guess..
christina1
post Sep 19 2015, 08:37 PM

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QUOTE(Moogle Stiltzkin @ Sep 19 2015, 07:53 PM)
in speedtest you can select the server location.

normally i'd pick western us because the AAG landing point is situated there. cause that would be the fastest possible to US doh.gif compared to us east coast i would think.

technically hawaii would be fastest because it reaches there before the mainland  laugh.gif
*
so far how is ur 30mbps compare to previous 10mbps ?
Moogle Stiltzkin
post Sep 19 2015, 08:42 PM

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QUOTE(christina1 @ Sep 19 2015, 08:37 PM)
so far how is ur 30mbps compare to previous 10mbps ?
*
well i did a recent torrent test, got the 30mbps. so still monitoring torrenting performance, though i'd really need a torrent with only foreign ips only to make a clear cut call on that smile.gif

latency for gaming need to wait a few weeks :/ but today last i checked didn't seem as bad as it was before.
NubPro
post Sep 19 2015, 08:55 PM

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QUOTE(MyPIA @ Sep 19 2015, 08:14 PM)
I don't really have source for it, read it on sales material regarding this package... (I'm an agent) biggrin.gif

Soon they'll update their website with this info, I guess..
*
If this truly happen, time for another riot - Bersih 5.0
lolzcalvin
post Sep 19 2015, 10:04 PM

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Anyone's been encountering suddenly connection lost of wireless network aftee upgrading to unifi package? Was expecting intense speed and fast connection, turned out to be true but additionally with constant disconnection and unacceptably high ping a lot of times during night. My bro kept complaining about the hyper lag issue during dota 2 game.
MyPIA
post Sep 19 2015, 10:19 PM

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QUOTE(NubPro @ Sep 19 2015, 08:55 PM)
If this truly happen, time for another riot - Bersih 5.0
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It is not happening any time soon, but they're playing it safe in case later they decide to implement it, they can..

Don't worry...
LovelyPotato
post Sep 19 2015, 10:20 PM

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What number do I call for upgrade from 5mbps to 30mbps? 100? Do they work on Sunday?
zangief
post Sep 19 2015, 10:35 PM

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QUOTE(fruitie @ Sep 19 2015, 12:00 PM)
It's less than 200. laugh.gif RM 199 excludes tax.
Else, you can take risk and apply VIP 5 first and wait for them to call to offer you upgrade.

I did mine this way, applied VIP 5 in April 2014 and offered to upgrade to VIP 10 in Dec 2014 at RM 179. Then, July 2015 offered to upgrade to 30Mbps at RM 199. biggrin.gif

Anyway, there's a risk la because I can't guarantee you will be offered to upgrade at promo price. tongue.gif

When I signed up for UniFi that time, I knew I wanted VIP 10 in the end. laugh.gif
*
30Mbps with 5MB upload am I right?

Is it possible to get this with unlimited free land line calls?

Thanks.
fruitie
post Sep 19 2015, 10:40 PM

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QUOTE(LovelyPotato @ Sep 19 2015, 10:20 PM)
What number do I call for upgrade from 5mbps to 30mbps? 100? Do they work on Sunday?
*
You can call 100 and they will need someone from sales team to contact you.
Else walking in to the nearest TM Point is the fastest way.

QUOTE(zangief @ Sep 19 2015, 10:35 PM)
30Mbps with 5MB upload am I right?

Is it possible to get this with unlimited free land line calls?

Thanks.
*
Yes, 5Mbps upload speed.
Well, that one needs special arrangement from the sales team.
LovelyPotato
post Sep 19 2015, 10:42 PM

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QUOTE(fruitie @ Sep 19 2015, 10:40 PM)
You can call 100 and they will need someone from sales team to contact you.
Else walking in to the nearest TM Point is the fastest way.
Yes, 5Mbps upload speed.
Well, that one needs special arrangement from the sales team.
*
but i saw forumer said TM point will not allow me to retain free calls right? And also if hypptv box is broken will they replace a new one for me? Or do I have to pay for a replacement?
fruitie
post Sep 19 2015, 10:44 PM

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QUOTE(LovelyPotato @ Sep 19 2015, 10:42 PM)
but i saw forumer said TM point will not allow me to retain free calls right? And also if hypptv box is broken will they replace a new one for me? Or do I have to pay for a replacement?
*
Yes, TM Point only standard package.
Sorry, I don't know about HyppTV because I don't use it at all.
LovelyPotato
post Sep 19 2015, 11:11 PM

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QUOTE(fruitie @ Sep 19 2015, 10:44 PM)
Yes, TM Point only standard package.
Sorry, I don't know about HyppTV because I don't use it at all.
*
Ok thanks for the info. I don't use hypptv as well but I'm planning to cancel my Astro that's why want to give them a try haha
lalaland.<
post Sep 20 2015, 12:53 AM

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enjoying 30 Mbps today, yahoo rclxm9.gif ~ coming from VIP 10 (previously from VIP 5) brows.gif ~
lalaland.<
post Sep 20 2015, 12:57 AM

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QUOTE(LovelyPotato @ Sep 19 2015, 10:42 PM)
but i saw forumer said TM point will not allow me to retain free calls right? And also if hypptv box is broken will they replace a new one for me? Or do I have to pay for a replacement?
*
if you call and ask for the package, they will not allow you to retain the free call ~
if hypptv box is broken, call 100 and technician will come and check, believe if really need to replace then you might need to bear the cost. this is what the TM sales person told me.
you may try your luck by logging a inquiry at occ.unifi mention that some sales person call you for upgrade, ask them contact you again ~ (this can retain the free call, will confirm on next billing date)
jolmy
post Sep 20 2015, 09:00 AM

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QUOTE(LovelyPotato @ Sep 19 2015, 10:20 PM)
What number do I call for upgrade from 5mbps to 30mbps? 100? Do they work on Sunday?
*
QUOTE(fruitie @ Sep 19 2015, 10:40 PM)
You can call 100 and they will need someone from sales team to contact you.
Else walking in to the nearest TM Point is the fastest way.
Yes, 5Mbps upload speed.
Well, that one needs special arrangement from the sales team.
*
If you walk in to TMpoint, you will not get your free calls anymore.

Only by calling 100, you may ask for it
jonathan82
post Sep 20 2015, 11:57 AM

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Guys, does TM technician need to drill hole to my wall if I upgrade my broadband from Streamyx 4Mbps to Unifi VIP 20? Or they will use my existing RJ11 telephone port and make some system adjustment will do?
Thanks smile.gif
kernel123
post Sep 20 2015, 11:57 AM

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anyone here cant reach full speed of 30Mbps when downloading using IDM /torrent?

currently using 30Mbps unifi,upgraded from VIP10 ..speed test got full 30Mbps but when downloading can get max 17Mbps
vez
post Sep 20 2015, 12:10 PM

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QUOTE(jonathan82 @ Sep 20 2015, 11:57 AM)
Guys, does TM technician need to drill hole to my wall if I upgrade my broadband from Streamyx 4Mbps to Unifi VIP 20? Or they will use my existing RJ11 telephone port and make some system adjustment will do?
Thanks smile.gif
*
if landed then will not use back existing phone port, need to install new cable and may need to drill hole but sometime not necessary you have to work out with the technician visit your place

if high rise building then have to use back existing phone port, will not drill anything or install new cable

landed can keep existing phone number at 0 cost (no monthly rental for this number unless you use it to call out then will be charge normal rate as usual) and unifi give u one more phone number (VOIP)

high rise will have to surrender existing phone number and you only have new phone number (VOIP)

This post has been edited by vez: Sep 20 2015, 12:11 PM
jonathan82
post Sep 20 2015, 12:17 PM

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QUOTE(vez @ Sep 20 2015, 12:10 PM)
if landed then will not use back existing phone port, need to install new cable and may need to drill hole but sometime not necessary you have to work out with the technician visit your place

if high rise building then have to use back existing phone port, will not drill anything or install new cable

landed can keep existing phone number at 0 cost (no monthly rental for this number unless you use it to call out then will be charge normal rate as usual) and unifi give u one more phone number (VOIP)

high rise will have to surrender existing phone number and you only have new phone number (VOIP)
*
Alright,cool...thanks bro! notworthy.gif
Max2006
post Sep 20 2015, 01:01 PM

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QUOTE(kernel123 @ Sep 20 2015, 11:57 AM)
anyone here cant reach full speed of 30Mbps when downloading using IDM /torrent?

currently using 30Mbps unifi,upgraded from VIP10  ..speed test got full 30Mbps but when downloading can get max 17Mbps
*
Here also using 30Mbps. It's been like that since last week. Your 17Mbps is considering good already. Mine sometimes got only 5-10Mbps. mad.gif

Speedtest is good. Youtube 1080p running smooth. But download is bad. Suspecting that TM is messing up the international routing. vmad.gif


smallbug
post Sep 20 2015, 01:03 PM

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QUOTE(vez @ Sep 20 2015, 12:10 PM)
if landed then will not use back existing phone port, need to install new cable and may need to drill hole but sometime not necessary you have to work out with the technician visit your place

if high rise building then have to use back existing phone port, will not drill anything or install new cable

landed can keep existing phone number at 0 cost (no monthly rental for this number unless you use it to call out then will be charge normal rate as usual) and unifi give u one more phone number (VOIP)

high rise will have to surrender existing phone number and you only have new phone number (VOIP)
*
Thanks icon_rolleyes.gif cry.gif
Hellcryer
post Sep 20 2015, 02:00 PM

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guys i want to ask,
can i upgrade my unifi from 5mbps to 30mbps , but i dont want to change the router ??? thats mean no installation , just change directly from the setting? can i??
jolmy
post Sep 20 2015, 02:35 PM

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QUOTE(Hellcryer @ Sep 20 2015, 02:00 PM)
guys i want to ask,
can i upgrade my unifi from 5mbps to 30mbps , but i dont want to change the router ??? thats mean no installation , just change directly from the setting? can i??
*
No visit by TM technician/installer is required for upgrading UniFi packages. They just change your account settings in their system. All you need to do is to reboot your router after your upgrade is confirmed.
Hellcryer
post Sep 20 2015, 02:43 PM

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QUOTE(jolmy @ Sep 20 2015, 02:35 PM)
No visit by TM technician/installer is required for upgrading UniFi packages. They just change your account settings in their system. All you need to do is to reboot your router after your upgrade is confirmed.
*
so thats mean , TM technician must to come to my house and setting a new one ??
buyoq
post Sep 20 2015, 02:44 PM

hat ni sebulan...........
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QUOTE(Hellcryer @ Sep 20 2015, 02:43 PM)
so thats mean , TM technician must to come to my house and setting a new one ??
*
what's so hard to understand ?
you DONT need to change anything from your end as TM will change settings from their system.NOBODY is needed to be at your home to change anything
you just need to restart your router once you got the upgrade confirmation

This post has been edited by buyoq: Sep 20 2015, 02:45 PM
homerthewhopper
post Sep 20 2015, 02:55 PM

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anyone experiencing packet loss with unifi lately quite bad with mine
Hellcryer
post Sep 20 2015, 02:58 PM

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QUOTE(buyoq @ Sep 20 2015, 02:44 PM)
what's so hard to understand ?
you DONT need to change anything from your end as TM will change settings from their system.NOBODY is needed to be at your home to change anything
you just need to restart your router once you got the upgrade confirmation
*
okay got it now, thanks and sorry , just asking question sad.gif
buyoq
post Sep 20 2015, 03:20 PM

hat ni sebulan...........
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QUOTE(Hellcryer @ Sep 20 2015, 02:58 PM)
okay got it now, thanks and sorry , just asking question sad.gif
*
lol.no hard feeling lah.not even mad/angry at all blush.gif
SUSraynman
post Sep 20 2015, 03:34 PM

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QUOTE(buyoq @ Sep 20 2015, 03:20 PM)
lol.no hard feeling lah.not even mad/angry at all  blush.gif
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But you sounded like it when you asked the first question. I got the same vibe. biggrin.gif

SUSsniperz
post Sep 20 2015, 04:36 PM

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Two days look laggy. Hope for complaint and fixes.
jonathan82
post Sep 20 2015, 05:12 PM

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Guys, sorry for another questions which I forgot to ask earlier.
Will there be any charges if I apply Unifi VIP 20 but later I cancel the application when technician found out that they will need to drill my wall to upgrade wires?
cherroy
post Sep 20 2015, 05:44 PM

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QUOTE(jonathan82 @ Sep 20 2015, 05:12 PM)
Guys, sorry for another questions which I forgot to ask earlier.
Will there be any charges if I apply Unifi VIP 20 but later I cancel the application when technician found out that they will need to drill my wall to upgrade wires?
*
There is no need to "upgrade wires" for any plan upgrade.
emy_xvidia
post Sep 20 2015, 05:53 PM

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QUOTE(jonathan82 @ Sep 20 2015, 05:12 PM)
Guys, sorry for another questions which I forgot to ask earlier.
Will there be any charges if I apply Unifi VIP 20 but later I cancel the application when technician found out that they will need to drill my wall to upgrade wires?
*
if you use Streamyx before (landed house) then yea, technician will drill your walls to upgrade 'wires'... laugh.gif tongue.gif
zuhaili87
post Sep 20 2015, 06:04 PM

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Today i cant even download a single thing from appstore. Been downloading facebook messenger for like 1 hour and still have't finished. Seriously F U TM.
whistleon
post Sep 20 2015, 06:17 PM

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yesterday goto tm ask my area can upgrade to 30mb or not, but the staff said system got problem, cannot check need wait until next month rclxub.gif

This post has been edited by whistleon: Sep 20 2015, 06:18 PM
SUSWeng85
post Sep 20 2015, 06:39 PM

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Finally I know how TM charge for my credit limit: first two months monthly fee, phone charges and others. The bill is late for 1 week after they told me I've used up 70% of my credit limit, and I already made the payment. When that time I called TM, the bodoh staff can't give me any detail for it. TM CS really sucks, FU　TM!

This post has been edited by Weng85: Sep 20 2015, 06:41 PM
jonathan82
post Sep 20 2015, 07:23 PM

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QUOTE(cherroy @ Sep 20 2015, 05:44 PM)
There is no need to "upgrade wires" for any plan upgrade.
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QUOTE(emy_xvidia @ Sep 20 2015, 05:53 PM)
if you use Streamyx before (landed house) then yea, technician will drill your walls to upgrade 'wires'...  laugh.gif  tongue.gif
*
hm...I'm confuse, so got drill or no drill my wall if i upgrade from Streamyx to Unifi? rclxub.gif
jovial
post Sep 20 2015, 07:47 PM

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Is it me or is unifi 30mbps really fast tonight?
Hellcryer
post Sep 20 2015, 07:48 PM

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QUOTE(raynman @ Sep 20 2015, 03:34 PM)
But you sounded like it when you asked the first question. I got the same vibe. biggrin.gif
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ya lo , dem i dont want ask question anymore , later they mad at me xD
FaezFarhan
post Sep 20 2015, 08:15 PM

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Have anyone encountered this when first connecting your hypptv?

"You have exceeded the maximum (0) device limit"?
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post Sep 20 2015, 08:42 PM

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QUOTE(Hellcryer @ Sep 20 2015, 07:48 PM)
ya lo , dem i dont want ask question anymore , later they mad at me xD
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Don't let this isolated incident deter you from asking further questions.

There are many kind people here who are willing to provide answers, in a very nice way. smile.gif
cherroy
post Sep 20 2015, 09:26 PM

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QUOTE(jonathan82 @ Sep 20 2015, 07:23 PM)
hm...I'm confuse, so got drill or no drill my wall if i upgrade from Streamyx to Unifi?  rclxub.gif
*
If you live in highrise, surely no drill.

For landed, if they use FTTH, then installer just needs to find a way for the fiber to come into your house.
If you got "passage" for the fiber to come in, then no need to drill at all.
biloxee
post Sep 20 2015, 09:35 PM

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QUOTE(jonathan82 @ Sep 20 2015, 07:23 PM)
hm...I'm confuse, so got drill or no drill my wall if i upgrade from Streamyx to Unifi?  rclxub.gif
*
Go read... https://www.tm.com.my/Home/Broadband/unifi/...ion-Guides.aspx

For landed property, basically, a fibre cable needs to be connected from outside your home to a ONU (modem) in your home.
otakotak
post Sep 20 2015, 10:21 PM

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QUOTE(lalaland.< @ Sep 20 2015, 12:53 AM)
enjoying 30 Mbps today, yahoo  rclxm9.gif  ~ coming from VIP 10 (previously from VIP 5)  brows.gif ~
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so how does it feel compared to old 10mb package? did u take it with tv pack?
jolmy
post Sep 20 2015, 10:29 PM

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QUOTE(otakotak @ Sep 20 2015, 10:21 PM)
so how does it feel compared to old 10mb package? did u take it with tv pack?
*
I also switched from VIP10 to UniFi 30Mbps, since 2 weeks ago.

Have not really tried to download from file sharing networks. No difference for normal web surfing due to the way HTTP & TCP works, in addition, the contents are too small to feel the difference.

Speed tests have been ok, constantly getting > 30Mbps download and > 5Mbps upload (do take note on the 5Mbps upload speed for UniFi 30Mbps package), but that is provided I connect via cable or HomePlug, NOT wireless.

for UniFi 30Mbps, you must take up one HyppTV pack, minimum RM30 for Aneka (Malay) OR Varnam (Indian) pack. I took Ruby Pack (Chinese) for RM40.

In your bill, it will be itemized as follows for the Internet access:

UniFi 30 Monthly Fee: RM169

Then in HyppTV Residential section will be itemized your HyppTV pack that you are subscribed for.

So in other words, the UniFi 30Mbps is only RM169 but you cannot subscribe it without a HyppTV pack.
jonathan82
post Sep 20 2015, 11:17 PM

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QUOTE(cherroy @ Sep 20 2015, 09:26 PM)
If you live in highrise, surely no drill.

For landed, if they use FTTH, then installer just needs to find a way for the fiber to come into your house.
If you got "passage" for the fiber to come in, then no need to drill at all.
*
QUOTE(biloxee @ Sep 20 2015, 09:35 PM)
Go read... https://www.tm.com.my/Home/Broadband/unifi/...ion-Guides.aspx

For landed property, basically, a fibre cable needs to be connected from outside your home to a ONU (modem) in your home.
*
Thanks cherroy & biloxee thumbup.gif
crusher
post Sep 20 2015, 11:33 PM

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my vip 10 mb very slow, but did speedtest can go up to 9mb. stream youtube & update apps very slow. sigh, anyone else facing this same as me in Klang?
otakotak
post Sep 21 2015, 12:19 AM

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QUOTE(jolmy @ Sep 20 2015, 10:29 PM)
I also switched from VIP10 to UniFi 30Mbps, since 2 weeks ago.

Have not really tried to download from file sharing networks. No difference for normal web surfing due to the way HTTP & TCP works, in addition, the contents are too small to feel the difference.

Speed tests have been ok, constantly getting > 30Mbps download and > 5Mbps upload (do take note on the 5Mbps upload speed for UniFi 30Mbps package), but that is provided I connect via cable or HomePlug, NOT wireless.

for UniFi 30Mbps, you must take up one HyppTV pack, minimum RM30 for Aneka (Malay) OR Varnam (Indian) pack. I took Ruby Pack (Chinese) for RM40.

In your bill, it will be itemized as follows for the Internet access:

UniFi 30 Monthly Fee: RM169

Then in HyppTV Residential section will be itemized your HyppTV pack that you are subscribed for.

So in other words, the UniFi 30Mbps is only RM169 but you cannot subscribe it without a HyppTV pack.
*
crap... feel like "forced to take" the hypptv.
i dont even have a tv....what a waste. let wait more until i can subscribe without tv then (if that day ever come)
lalaland.<
post Sep 21 2015, 12:33 AM

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QUOTE(otakotak @ Sep 21 2015, 12:19 AM)
crap... feel like "forced to take" the hypptv.
i dont even have a tv....what a waste. let wait more until i can subscribe without tv then (if that day ever come)
*
i also take rubby pack, so far torrent full speed and watch youtube seems smooth but i'm not heavy youtube person, so not sure peak time will affected or not....
fruitie
post Sep 21 2015, 12:48 AM

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QUOTE(otakotak @ Sep 21 2015, 12:19 AM)
crap... feel like "forced to take" the hypptv.
i dont even have a tv....what a waste. let wait more until i can subscribe without tv then (if that day ever come)
*
I don't have a TV too. laugh.gif
Using 30Mbps now. tongue.gif
jolmy
post Sep 21 2015, 07:56 AM

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QUOTE(otakotak @ Sep 21 2015, 12:19 AM)
crap... feel like "forced to take" the hypptv.
i dont even have a tv....what a waste. let wait more until i can subscribe without tv then (if that day ever come)
*
I remember reading somewhere that TM may provide that option in the future, but will it ever happen is anybody's guess. Normally those without TV or does not need HyppTV (because they have Astro) will be 'forced' to take either Aneka or Varnam (cheapest at RM30) pack.


QUOTE(lalaland.< @ Sep 21 2015, 12:33 AM)
i also take rubby pack, so far torrent full speed and watch youtube seems smooth but i'm not heavy youtube person, so not sure peak time will affected or not....
*
YouTube depends. Normally if the video is already cached in the local TM server, it should stream optimum at 1080. For those who have the problem of slow streaming at 144 or 240, usually the trick is to manually set to 1080, then reload the web page and normally it will work fine after that. Take note that YouTube streaming works over HTTP -> TCP. TCP has flow control feature that slows down transmission per connection if there is congestion (normally at the international link), hence sometimes it doesn't work well. You can get full torrent speed because the downloading is done via multiple TCP connections.
buyoq
post Sep 21 2015, 08:23 AM

hat ni sebulan...........
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QUOTE(Hellcryer @ Sep 20 2015, 07:48 PM)
ya lo , dem i dont want ask question anymore , later they mad at me xD
*
lol.how can you say that lah ? tongue.gif
they way people type & talk is different lah. maybe you're not used to my style, sorry for that icon_rolleyes.gif

This post has been edited by buyoq: Sep 21 2015, 08:23 AM
liwei92
post Sep 21 2015, 11:05 AM

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why did my bill this month had another 50 add in as the hypptv residential? i thought its included?
liwei92
post Sep 21 2015, 11:05 AM

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opps additional reply

This post has been edited by liwei92: Sep 21 2015, 11:06 AM
liwei92
post Sep 21 2015, 11:05 AM

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...

This post has been edited by liwei92: Sep 21 2015, 11:05 AM
fruitie
post Sep 21 2015, 11:06 AM

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QUOTE(liwei92 @ Sep 21 2015, 11:05 AM)
why did my bill this month had another 50 add in as the hypptv residential? i thought its included?
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You will see RM 169 for Internet, assuming if you are taking 30Mbps. It will be separated. smile.gif
SUSWeng85
post Sep 21 2015, 11:34 AM

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QUOTE(otakotak @ Sep 21 2015, 12:19 AM)
crap... feel like "forced to take" the hypptv.
i dont even have a tv....what a waste. let wait more until i can subscribe without tv then (if that day ever come)
*

Yes, you will be forced to take the hypptv. However, you cam exclude it from the subscription and take the basic free channel only, but the price still remain as the package. This what I'm doing now.

liwei92
post Sep 21 2015, 11:37 AM

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QUOTE(fruitie @ Sep 21 2015, 11:06 AM)
You will see RM 169 for Internet, assuming if you are taking 30Mbps. It will be separated. smile.gif
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it quoted me 296 including gst for my internet50mbps and then add another 50
fruitie
post Sep 21 2015, 11:40 AM

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QUOTE(Weng85 @ Sep 21 2015, 11:34 AM)
Yes, you will be forced to take the hypptv. However, you cam exclude it from the subscription and take the basic free channel only, but the price still remain as the package. This what I'm doing now.
*
If it is 30Mbps and 50Mbps, it is excluded or separately automatically.
Not by request.

QUOTE(liwei92 @ Sep 21 2015, 11:37 AM)
it quoted me 296 including gst for my internet50mbps  and then add another 50
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Any pro-rated amount? hmm.gif
liwei92
post Sep 21 2015, 11:43 AM

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QUOTE(fruitie @ Sep 21 2015, 11:40 AM)
If it is 30Mbps and 50Mbps, it is excluded or separately automatically.
Not by request.
Any pro-rated amount? hmm.gif
*
dont think so ... usually in older bill , it had a rm50 discount and now its gone
SUSWeng85
post Sep 21 2015, 11:45 AM

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[quote=fruitie,Sep 21 2015, 11:40 AM]
If it is 30Mbps and 50Mbps, it is excluded or separately automatically.
Not by request.
My mistake for using wrong phrase because when I signed my VIＰ 5, I said that I don't want any package for hypptv and they just gave me the basic one　. BTW, can I terminate the hypptv entirely after 1 year. Do I have any discount for that?
fruitie
post Sep 21 2015, 12:08 PM

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QUOTE(liwei92 @ Sep 21 2015, 11:43 AM)
dont think so ... usually in older bill , it had a rm50 discount and now its gone
*
You may want to check with their billing department. hmm.gif

QUOTE(Weng85 @ Sep 21 2015, 11:45 AM)
My mistake for using wrong phrase because when I signed my VIＰ 5, I said that I don't want any package for hypptv and they just gave me the basic one　. BTW, can I terminate the hypptv entirely after 1 year. Do I have any discount for that?
*
Actually I asked this question before and they said cannot, my Internet package will be terminated as well... sweat.gif
SUSWeng85
post Sep 21 2015, 12:11 PM

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Actually I asked this question before and they said cannot, my Internet package will be terminated as well... sweat.gif
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[/quote]Gosh, I think I 'll be same with you, paid it for nothing, just Internet only
jolmy
post Sep 21 2015, 12:14 PM

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[quote=Weng85,Sep 21 2015, 11:45 AM]
[quote=fruitie,Sep 21 2015, 11:40 AM]
If it is 30Mbps and 50Mbps, it is excluded or separately automatically.
Not by request.
My mistake for using wrong phrase because when I signed my VIＰ 5, I said that I don't want any package for hypptv and they just gave me the basic one　. BTW, can I terminate the hypptv entirely after 1 year. Do I have any discount for that?
*

[/quote]


[quote=fruitie,Sep 21 2015, 12:08 PM]
You may want to check with their billing department. hmm.gif
Actually I asked this question before and they said cannot, my Internet package will be terminated as well... sweat.gif
*

[/quote]

I believe the basic ones you mean here are the free channels. The old VIP packages all come with free channels and TM will NOT allow you to unbundle it.
SUSWeng85
post Sep 21 2015, 12:18 PM

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QUOTE(jolmy @ Sep 21 2015, 12:14 PM)
I believe the basic ones you mean here are the free channels. The old VIP packages all come with free channels and TM will NOT allow you to unbundle it.
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I just get it. Sad
shinchan^^
post Sep 21 2015, 12:23 PM

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QUOTE(zuhaili87 @ Sep 20 2015, 06:04 PM)
Today i cant even download a single thing from appstore. Been downloading facebook messenger for like 1 hour and still have't finished. Seriously F U TM.
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QUOTE(crusher @ Sep 20 2015, 11:33 PM)
my vip 10 mb very slow, but did speedtest can go up to 9mb. stream youtube & update apps very slow. sigh, anyone else facing this same as me in Klang?
*
I tested both VIP30 and VIP5
both also having hardtimes connect to appstore

leave my phone overnight still cant update IOS 9 ohmy.gif
fruitie
post Sep 21 2015, 02:27 PM

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QUOTE(shinchan^^ @ Sep 21 2015, 12:23 PM)
I tested both VIP30 and VIP5
both also having hardtimes connect to appstore

leave my phone overnight still cant update IOS 9  ohmy.gif
*
Common problem for UniFi. doh.gif It is having problem with Apps Store. doh.gif
Also 30Mbps is not a VIP package, just 30Mbps package. smile.gif
LovelyPotato
post Sep 21 2015, 03:05 PM

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I called 100 twice to try upgrade but the first guy ask me call 100-2-2-4 to ask from customer service (which I realise is actually the same number after closing the phone. So I called in again and the second guy help me to submit a report asking for people from marketing to contact me again, however in the OCC there it shown a report has been closed instead of submitted. Can I not upgrade it directly from 100?
jolmy
post Sep 21 2015, 03:36 PM

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QUOTE(LovelyPotato @ Sep 21 2015, 03:05 PM)
I called 100 twice to try upgrade but the first guy ask me call 100-2-2-4 to ask from customer service (which I realise is actually the same number after closing the phone. So I called in again and the second guy help me to submit a report asking for people from marketing to contact me again, however in the OCC there it shown a report has been closed instead of submitted. Can I not upgrade it directly from 100?
*
I did my upgrade through TM sales, i.e. 100, then 2-2-4 like you did. If wait for telemarketing, it may take a long time..
jusbella
post Sep 21 2015, 03:46 PM

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maybe this is the cause App store slow?

http://www.thestar.com.my/News/World/2015/...t-major-attack/
LovelyPotato
post Sep 21 2015, 04:54 PM

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QUOTE(jolmy @ Sep 21 2015, 03:36 PM)
I did my upgrade through TM sales, i.e. 100, then 2-2-4 like you did. If wait for telemarketing, it may take a long time..
*
I gave them third call, they say it is under promotion and will have to get telemarketer to call only can upgrade
mAcInEt0sH
post Sep 21 2015, 05:46 PM

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Hi All,

Unifi has set appointment to install my unifi this saturday. Is it possible if i ask them to come earlier?

Thanks
jolmy
post Sep 21 2015, 06:10 PM

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QUOTE(LovelyPotato @ Sep 21 2015, 04:54 PM)
I gave them third call, they say it is under promotion and will have to get telemarketer to call only can upgrade
*
Hmm, the TM Sales person actually asked me whether I got call from telemarketing before. In fact I got the call before but declined at first, perhaps that's why they could proceed to process my upgrade.
LovelyPotato
post Sep 21 2015, 06:17 PM

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QUOTE(jolmy @ Sep 21 2015, 06:10 PM)
Hmm, the TM Sales person actually asked me whether I got call from telemarketing before. In fact I got the call before but declined at first, perhaps that's why they could proceed to process my upgrade.
*
Yup I said the same thing, I said I got some call and want to consider first previously but they never follow up so I called in again. Then they say they will submit a report to marketing team to contact me again. So I think no choice gotta wait for the telemarketer to contact me now
FaezFarhan
post Sep 21 2015, 10:16 PM

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Asus RT-N14UHP is sold out at my hometown. There's a shop selling Asus RT-AC1200HP. Wonder if it'll work well with my unifi. But there's a 'supports unifi & maxis fiber' sticker on the box.
free4meis
post Sep 21 2015, 10:40 PM

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QUOTE(FaezFarhan @ Sep 21 2015, 10:16 PM)
Asus RT-N14UHP is sold out at my hometown. There's a shop selling Asus RT-AC1200HP. Wonder if it'll work well with my unifi. But there's a 'supports unifi & maxis fiber' sticker on the box.
*
That router are kinda expensive sweat.gif
jolmy
post Sep 21 2015, 11:12 PM

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QUOTE(LovelyPotato @ Sep 21 2015, 06:17 PM)
Yup I said the same thing, I said I got some call and want to consider first previously but they never follow up so I called in again. Then they say they will submit a report to marketing team to contact me again. So I think no choice gotta wait for the telemarketer to contact me now
*
That's weird. I did my upgrade via the TM Sales only earlier this month. Perhaps the sales team no longer have promotions now, only have to wait for Telemarketing...
FaezFarhan
post Sep 21 2015, 11:18 PM

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QUOTE(free4meis @ Sep 21 2015, 10:40 PM)
That router are kinda expensive  sweat.gif
*
Yeah that's the thing. Rm400 I think. It's dual band tho, 2.4 & 5ghz.
Zi-Tech
post Sep 22 2015, 01:18 AM

Eh, pangkat sudah tukar ka
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Today got call from tm sales...

chat little while and then go upgrade 50mbps.... hahaha

but retain the free call... try to bargain new device but cannot get...hehehehe
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post Sep 22 2015, 01:36 AM

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Tm sales never called me laugh.gif

I is sad sad.gif
blacktubi
post Sep 22 2015, 08:10 AM

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QUOTE(FaezFarhan @ Sep 21 2015, 10:16 PM)
Asus RT-N14UHP is sold out at my hometown. There's a shop selling Asus RT-AC1200HP. Wonder if it'll work well with my unifi. But there's a 'supports unifi & maxis fiber' sticker on the box.
*
It should works well. I think you are able to get Asus AC55UHP at around the same price as well.
FaezFarhan
post Sep 22 2015, 10:40 AM

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QUOTE(blacktubi @ Sep 22 2015, 08:10 AM)
It should works well. I think you are able to get Asus AC55UHP at around the same price as well.
*
Is it better? I can only find the AC1200HP model here.
LovelyPotato
post Sep 22 2015, 11:04 AM

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QUOTE(jolmy @ Sep 21 2015, 11:12 PM)
That's weird. I did my upgrade via the TM Sales only earlier this month. Perhaps the sales team no longer have promotions now, only have to wait for Telemarketing...
*
They just gave me a call to upgrade with retaining free calls, so fast, yesterday submit today call dy, now wait for email confirmation
james2306
post Sep 22 2015, 11:25 AM

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They just called me offer upgrade...

Currently VIP 10, paying around 180/month after add gst and little phone usage at home.

Offered me 30mb/5mb upgrade + phone package + hypptv + some package.. for RM 199/month excluding gst and mobilephone call usage.

Is this the deal people are getting?

This post has been edited by james2306: Sep 22 2015, 11:25 AM
lolzcalvin
post Sep 22 2015, 01:00 PM

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I've been struggling to fix the wireless connection after upgrading from VIP10 to Unifi30 (30Mbps). After the upgrade I am quite upset that:

1. My DIR-615 router on 802.11b/g mode could not transfer more than 25Mbps(+/-) even when .11g mode can support throughput up to 54Mbps

2. After switching the mode to 802.11b/g/n, I could get more than the upgraded speed (obviously). However:
- My phone's transfer rate is doing great and pretty well done
- My lappy's Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC varies from 0 to 20Mbps, but sometimes still can reach over 30Mbps, causing super unstable connection, ping can reach up to 1000m/s in SEA
- Using ethernet connection on my lappy, the speed's doing what it should be.

3. Using ipv6, wireless network starts to become unstable as f, auto-disconnect and such, mostly happening at 6 - 10pm night.

I have switched back to ipv4 today to check whether is it the protocol itself is acting up. Highly unlikely eh? Hopefully experts here can figure out possible problems and fixes. My speed was super stable last time on VIP10.

This post has been edited by lolzcalvin: Sep 22 2015, 01:00 PM
jolmy
post Sep 22 2015, 01:50 PM

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QUOTE(LovelyPotato @ Sep 22 2015, 11:04 AM)
They just gave me a call to upgrade with retaining free calls, so fast, yesterday submit today call dy, now wait for email confirmation
*
That's great. Should take about 3 working days.

Remember to reboot your router upon confirmation. And do your speed test over wired connection.
jolmy
post Sep 22 2015, 01:52 PM

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QUOTE(lolzcalvin @ Sep 22 2015, 01:00 PM)
1. My DIR-615 router on 802.11b/g mode could not transfer more than 25Mbps(+/-) even when .11g mode can support throughput up to 54Mbps
*
Do take note that 802.11g 54Mbps bandwidth is the theoretical maximum. In practice, you are lucky if you get 50% of that, so the 25Mbps you are getting is acceptable.

This post has been edited by jolmy: Sep 22 2015, 01:52 PM
blacktubi
post Sep 22 2015, 01:58 PM

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QUOTE(FaezFarhan @ Sep 22 2015, 10:40 AM)
Is it better? I can only find the AC1200HP model here.
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AC55UHP should perform slightly better but AC1200HP is good enough. wink.gif
Zi-Tech
post Sep 22 2015, 03:48 PM

Eh, pangkat sudah tukar ka
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QUOTE(lolzcalvin @ Sep 22 2015, 01:00 PM)
I've been struggling to fix the wireless connection after upgrading from VIP10 to Unifi30 (30Mbps). After the upgrade I am quite upset that:

1. My DIR-615 router on 802.11b/g mode could not transfer more than 25Mbps(+/-) even when .11g mode can support throughput up to 54Mbps

2. After switching the mode to 802.11b/g/n, I could get more than the upgraded speed (obviously). However:
- My phone's transfer rate is doing great and pretty well done
- My lappy's Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC varies from 0 to 20Mbps, but sometimes still can reach over 30Mbps, causing super unstable connection, ping can reach up to 1000m/s in SEA
- Using ethernet connection on my lappy, the speed's doing what it should be.

3. Using ipv6, wireless network starts to become unstable as f, auto-disconnect and such, mostly happening at 6 - 10pm night.

I have switched back to ipv4 today to check whether is it the protocol itself is acting up. Highly unlikely eh? Hopefully experts here can figure out possible problems and fixes. My speed was super stable last time on VIP10.
*
you must know that speed is theoretical only, you can read any router review, the speed normally not on par with the theoretical value... plus the total available bandwidth of all wireless connection for this router is unknown....that why powerful router will be state what total available bandwidth like tplink wdr4300 if not mistaken is 750mbps(300mbps for 2.4ghz and 450mbps for 5ghz spectrum)

so at the end, change to the powerful router....


p/s: I get Hypptv anywhere plan A email for subscribing.... is it my order in process??? cannot wait any longer for 50mbps.... rclxms.gif rclxms.gif rclxms.gif rclxm9.gif rclxm9.gif rclxm9.gif
FaezFarhan
post Sep 22 2015, 03:59 PM

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QUOTE(blacktubi @ Sep 22 2015, 01:58 PM)
AC55UHP should perform slightly better but AC1200HP is good enough. wink.gif
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Alright thank you! Btw how do you change DNS on Asus routers?
michaelkkl
post Sep 22 2015, 04:05 PM

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QUOTE(FaezFarhan @ Sep 22 2015, 03:59 PM)
Alright thank you! Btw how do you change DNS on Asus routers?
*
You can change DNS from the Advanced Settings-WAN page
For IPv6, its on IPv6 page

This post has been edited by michaelkkl: Sep 22 2015, 04:06 PM
Zi-Tech
post Sep 22 2015, 06:08 PM

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yes.... done upgrading....

user posted image

not more than 24 hours actually...
jayoscar
post Sep 22 2015, 07:15 PM

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I'm really regret on this new 30VIP package, slower ping to most of the outside country server, frequent drop of connection to Asia region. My IPTV is lagging like hell.
jayoscar
post Sep 22 2015, 07:24 PM

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QUOTE(FaezFarhan @ Sep 22 2015, 03:59 PM)
Alright thank you! Btw how do you change DNS on Asus routers?
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Go Asus Wan configuration page.
iXora.ix
post Sep 22 2015, 07:27 PM

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QUOTE(jayoscar @ Sep 22 2015, 07:15 PM)
I'm really regret on this new 30VIP package, slower ping to most of the outside country server, frequent drop of connection to Asia region. My IPTV is lagging like hell.
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Really? alamak ,I just submit my application to my upgrade to 50mb sweat.gif
jayoscar
post Sep 22 2015, 07:40 PM

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QUOTE(iXora.ix @ Sep 22 2015, 07:27 PM)
Really? alamak ,I just submit my application to my upgrade to 50mb  sweat.gif
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yes, I think upgrade to VIP20Mbps better than this VIP30/50 which is not really that good as advertise. Even we have put on vpx.
SUSpakji
post Sep 22 2015, 08:55 PM

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Ya prefer 20mbps stable then 30mb 50mb
I waiting if my area unifi I will take 20mbps I can afford 30mbps or 50mbps both I can afford but unstable upload lower so bad so we prefer 20mbps upload 20mbps so stable
I won't take 30mbps and 50mbps
shinchan5347
post Sep 22 2015, 09:03 PM

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Recently unifi has been too slow in streaming video especially during night time..does it have any difference if I change ipv4 to ipv6?
fruitie
post Sep 22 2015, 09:07 PM

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QUOTE(shinchan5347 @ Sep 22 2015, 09:03 PM)
Recently unifi has been too slow in streaming video especially during night time..does it have any difference if I change ipv4 to ipv6?
*
I'm using IPv4, no issue in streaming. You can try changing though. smile.gif
As I'm typing this, I'm streaming a video in another tab. biggrin.gif
shinchan5347
post Sep 22 2015, 09:37 PM

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QUOTE(fruitie @ Sep 22 2015, 09:07 PM)
I'm using IPv4, no issue in streaming. You can try changing though. smile.gif
As I'm typing this, I'm streaming a video in another tab. biggrin.gif
*
How to change to ipv6?
FaezFarhan
post Sep 22 2015, 09:42 PM

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QUOTE(michaelkkl @ Sep 22 2015, 04:05 PM)
You can change DNS from the Advanced Settings-WAN page
For IPv6, its on IPv6 page
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Done, thanks! Changed to 8.8.8.8 & 8.8.4.4. Should I change the IPv6 too?
domingo01
post Sep 22 2015, 09:43 PM

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guys,is it normal to get high ping in game when someone watching hyyptv?
FaezFarhan
post Sep 22 2015, 09:46 PM

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QUOTE(domingo01 @ Sep 22 2015, 09:43 PM)
guys,is it normal to get high ping in game when someone watching hyyptv?
*
From the tm guy in my local tm point, they said Hypptv doesn't interfere with the default 30mb plan (or whichever plan you're using), it uses an extra 8mb internet from tm. Not sure if it's true but when my hypptv is running, speedtest will still get full speed.
domingo01
post Sep 22 2015, 09:49 PM

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QUOTE(FaezFarhan @ Sep 22 2015, 09:46 PM)
From the tm guy in my local tm point, they said Hypptv doesn't interfere with the default 30mb plan (or whichever plan you're using), it uses an extra 8mb internet from tm. Not sure if it's true but when my hypptv is running, speedtest will still get full speed.
*
thanks for the fast reply smile.gif
maybe bcs im using the 5mb plan?
i always get 1 ping when nobody watching hyyptv,but when someone did..i get like 80-200 ping.

This post has been edited by domingo01: Sep 22 2015, 09:50 PM
jolmy
post Sep 22 2015, 10:11 PM

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QUOTE(domingo01 @ Sep 22 2015, 09:43 PM)
guys,is it normal to get high ping in game when someone watching hyyptv?
*
QUOTE(FaezFarhan @ Sep 22 2015, 09:46 PM)
From the tm guy in my local tm point, they said Hypptv doesn't interfere with the default 30mb plan (or whichever plan you're using), it uses an extra 8mb internet from tm. Not sure if it's true but when my hypptv is running, speedtest will still get full speed.
*
HyppTV does NOT affect the bandwidth & ping of your Internet access.

Let's say you are on UniFi 30Mbps, your port will be capped at 50Mbps download and 10Mbps upload. The limit of 30Mbps/5Mbps is controlled at your user account, not on the port. HyppTV will use a maximum of 8Mbps and there is still a balance of 12Mbps download speed on your line of which VoIP will use a small portion of it.

However, from what I understand, crappy routers might affect your speed & ping when your HyppTV is on, but that is because the crappy router could not handle the heavy load of packets for both Internet access & IPTV streaming.
domingo01
post Sep 22 2015, 10:59 PM

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im using unifi router.i guess i have to buy new one then. sad.gif
FaezFarhan
post Sep 22 2015, 11:33 PM

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QUOTE(jolmy @ Sep 22 2015, 10:11 PM)
HyppTV does NOT affect the bandwidth & ping of your Internet access.

Let's say you are on UniFi 30Mbps, your port will be capped at 50Mbps download and 10Mbps upload. The limit of 30Mbps/5Mbps is controlled at your user account, not on the port. HyppTV will use a maximum of 8Mbps and there is still a balance of 12Mbps download speed on your line of which VoIP will use a small portion of it.

However, from what I understand, crappy routers might affect your speed & ping when your HyppTV is on, but that is because the crappy router could not handle the heavy load of packets for both Internet access & IPTV streaming.
*
I see. Thank you for the fantastic explanation! I have changed to an Asus router and it has worked well in the past 12 hours. I'll give it more time to see how stable it is.
statsmk
post Sep 22 2015, 11:48 PM

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Anyone from Bandar Putra Permai in Serdang using unifi 50 mpbs plan? Stable download speed? Thinking of switching from maxis 10 mbps

This post has been edited by statsmk: Sep 22 2015, 11:50 PM
jusbella
post Sep 23 2015, 12:11 AM

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why?

QUOTE(statsmk @ Sep 22 2015, 11:48 PM)
Anyone from Bandar Putra Permai in Serdang using unifi 50 mpbs plan? Stable download speed? Thinking of switching from maxis 10 mbps
*
audiocool
post Sep 23 2015, 08:23 AM

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slow in download app in iOS AppStore. TM still not solve this issue yet.
ntah_le
post Sep 23 2015, 08:26 AM

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QUOTE(audiocool @ Sep 23 2015, 08:23 AM)
slow in download app in iOS AppStore. TM still not solve this issue yet.
*
as I know, MCMC regulation is up to international gateway.. so, I dont think TM shall responsible to fix this issue.. just want to be fair to ISP.. thats out of their control..

jusbella
post Sep 23 2015, 08:29 AM

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so u got any solution?

QUOTE(ntah_le @ Sep 23 2015, 08:26 AM)
as I know, MCMC regulation is up to international gateway.. so, I dont think TM shall responsible to fix this issue.. just want to be fair to ISP.. thats out of their control..
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ntah_le
post Sep 23 2015, 08:32 AM

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check with appstore whether any issue on their side.

http://www.thestar.com.my/News/World/2015/...t-major-attack/
audiocool
post Sep 23 2015, 08:35 AM

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QUOTE(ntah_le @ Sep 23 2015, 08:32 AM)
check with appstore whether any issue on their side.

http://www.thestar.com.my/News/World/2015/...t-major-attack/
*
The slowness in downloading in Appstore is happened before malware attack. download using Maxis is not an issue.

This post has been edited by audiocool: Sep 23 2015, 09:11 AM
michaelkkl
post Sep 23 2015, 09:28 AM

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QUOTE(FaezFarhan @ Sep 22 2015, 09:42 PM)
Done, thanks! Changed to 8.8.8.8 & 8.8.4.4. Should I change the IPv6 too?
*
Yes if you enable your IPv6, and Google IPv6 dns are 2001:4860:4860::8888 and 2001:4860:4860::8844
audiocool
post Sep 23 2015, 09:33 AM

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QUOTE(michaelkkl @ Sep 23 2015, 09:28 AM)
Yes if you enable your IPv6, and Google IPv6 dns are 2001:4860:4860::8888 and 2001:4860:4860::8844
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did change to google DNS work to speed up the download in AppStore ?
AlphaOmega001
post Sep 23 2015, 12:08 PM

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hello, may i get a good recommendation for unifi router?

need one with good range coverage
jusbella
post Sep 23 2015, 12:11 PM

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Asus N12HP should be ok.


QUOTE(AlphaOmega001 @ Sep 23 2015, 12:08 PM)
hello, may i get a good recommendation for unifi router?

need one with good range coverage
*
AlphaOmega001
post Sep 23 2015, 12:14 PM

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QUOTE(jusbella @ Sep 23 2015, 12:11 PM)
Asus N12HP should be ok.
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how is it compared to n66u?
djhenry91
post Sep 23 2015, 12:20 PM

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N12HP is like low range model and N66U is high range model.
satu proton satu Lamborghini
jusbella
post Sep 23 2015, 12:22 PM

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QUOTE(AlphaOmega001 @ Sep 23 2015, 12:14 PM)
how is it compared to n66u?
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GarubaSwey
post Sep 23 2015, 12:40 PM

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QUOTE(AlphaOmega001 @ Sep 23 2015, 12:08 PM)
hello, may i get a good recommendation for unifi router?

need one with good range coverage
*
TP-Link Archer C7 best router now

compare with asus ac68u & netgear r7000
» Click to show Spoiler - click again to hide... «


http://thewirecutter.com/reviews/best-wi-fi-router/
jayoscar
post Sep 23 2015, 01:00 PM

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QUOTE(shinchan5347 @ Sep 22 2015, 09:03 PM)
Recently unifi has been too slow in streaming video especially during night time..does it have any difference if I change ipv4 to ipv6?
*
No, IPV6 been prove has more blocked issue then IPV4.





QUOTE(jolmy @ Sep 22 2015, 10:11 PM)
HyppTV does NOT affect the bandwidth & ping of your Internet access.

Let's say you are on UniFi 30Mbps, your port will be capped at 50Mbps download and 10Mbps upload. The limit of 30Mbps/5Mbps is controlled at your user account, not on the port. HyppTV will use a maximum of 8Mbps and there is still a balance of 12Mbps download speed on your line of which VoIP will use a small portion of it.

However, from what I understand, crappy routers might affect your speed & ping when your HyppTV is on, but that is because the crappy router could not handle the heavy load of packets for both Internet access & IPTV streaming.
*
I'm not using crappy router, but after switching to this so call VIP30, slowness happen more worst than before VIP10.


QUOTE(statsmk @ Sep 22 2015, 11:48 PM)
Anyone from Bandar Putra Permai in Serdang using unifi 50 mpbs plan? Stable download speed? Thinking of switching from maxis 10 mbps
*
I live Desa serdang place, dun seem stable to me. sad.gif


QUOTE(audiocool @ Sep 23 2015, 08:23 AM)
slow in download app in iOS AppStore. TM still not solve this issue yet.
*
TM has put a lot of effort hide around ppl on speedtest, if you choose connect to any MY/SG test server, you would get full, while you connect to ANY US/CANADA/EU/JAPAN server, the slowness is obvious at only max 2~3Mbps instead of what I see on MY/SG 30Mbps



AlphaOmega001
post Sep 23 2015, 02:09 PM

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thank you for the suggestion guys !
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post Sep 23 2015, 02:39 PM

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How about Asus RT-N18U?

No one seems to be talking about this router.
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post Sep 23 2015, 02:51 PM

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QUOTE(Shinka @ Sep 23 2015, 02:39 PM)
How about Asus RT-N18U?

No one seems to be talking about this router.
*
because nobody should buy the super outdated wireless N router
jolmy
post Sep 23 2015, 05:37 PM

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QUOTE(jayoscar @ Sep 23 2015, 01:00 PM)
I'm not using crappy router, but after switching to this so call VIP30, slowness happen more worst than before VIP10.

TM has put a lot of effort hide around ppl on speedtest,    if you choose connect to any MY/SG test server, you would get full, while you connect to ANY US/CANADA/EU/JAPAN server, the slowness is obvious at only max 2~3Mbps instead of what I see on MY/SG 30Mbps
*
Well, I guess you better get TM to check.

About speedtest to overseas servers, well, with the international bandwidth being shared by thousands of users, it's rather impossible to get the full speed per TCP connection. This is a known fact and we all just gotta live with it. However, if you are using download managers or P2P, if you can max out total download speed at 30Mbps (or 3 MB/s), then your connection is actually fine

This post has been edited by jolmy: Sep 23 2015, 05:38 PM
fruitie
post Sep 23 2015, 05:50 PM

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QUOTE(jolmy @ Sep 23 2015, 05:37 PM)
Well, I guess you better get TM to check.

About speedtest to overseas servers, well, with the international bandwidth being shared by thousands of users, it's rather impossible to get the full speed per TCP connection. This is a known fact and we all just gotta live with it. However, if you are using download managers or P2P, if you can max out total download speed at 30Mbps (or 3 MB/s), then your connection is actually fine
*
3MB/s is only around 24Mbps...
jayoscar
post Sep 23 2015, 06:39 PM

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QUOTE(jolmy @ Sep 23 2015, 05:37 PM)
Well, I guess you better get TM to check.

About speedtest to overseas servers, well, with the international bandwidth being shared by thousands of users, it's rather impossible to get the full speed per TCP connection. This is a known fact and we all just gotta live with it. However, if you are using download managers or P2P, if you can max out total download speed at 30Mbps (or 3 MB/s), then your connection is actually fine
*
I believe I can answer you this, the answer is NO， even using IDM download stuff from aboard, still experience only 80~250kbps
jusbella
post Sep 23 2015, 07:12 PM

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If u open more connection it'll fast. Otherwise its server side issue / NON-PREMIUM user.


QUOTE(jayoscar @ Sep 23 2015, 06:39 PM)
I believe I can answer you this, the answer is NO， even using IDM download stuff from aboard, still experience only 80~250kbps
*
ntah_le
post Sep 23 2015, 08:03 PM

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QUOTE(jolmy @ Sep 23 2015, 05:37 PM)
Well, I guess you better get TM to check.

About speedtest to overseas servers, well, with the international bandwidth being shared by thousands of users, it's rather impossible to get the full speed per TCP connection. This is a known fact and we all just gotta live with it. However, if you are using download managers or P2P, if you can max out total download speed at 30Mbps (or 3 MB/s), then your connection is actually fine
*
wau.. you expected to get full speed to international.. no ISP in the world can guarantee the international speed for consumer package (as I know). the international is sharing.. the ethernet is best effort technology..

ntah_le
post Sep 23 2015, 08:05 PM

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QUOTE(audiocool @ Sep 23 2015, 08:35 AM)
The slowness in downloading in Appstore is happened before malware attack. download using Maxis is not an issue.
*
maybe routing or international congestion at TM's gateway.. nothing they will change for you due to their commitment based on Mcmc just to local.. so my suggestion.. change to maxis..
jayoscar
post Sep 23 2015, 08:07 PM

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QUOTE(ntah_le @ Sep 23 2015, 08:05 PM)
maybe routing or international congestion at TM's gateway..  nothing they will change for you due to their commitment based on Mcmc just to local..  so my suggestion..  change to maxis..
*
Maxis no slow ? Really after 8am daytime slow issue already fix ? hmm.gif
ntah_le
post Sep 23 2015, 08:08 PM

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QUOTE(jusbella @ Sep 23 2015, 12:11 PM)
Asus N12HP should be ok.
*
I experienced WAN-LAN issue with this router.. just up to 45Mbps.. so if you subscribed higher than 40Mbps.. better find GE port router.. n66 is far better in terms of coverage and stability

shinchan5347
post Sep 23 2015, 08:36 PM

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QUOTE(audiocool @ Sep 23 2015, 08:23 AM)
slow in download app in iOS AppStore. TM still not solve this issue yet.
*
Yup this is so disappointing
biloxee
post Sep 23 2015, 09:14 PM

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QUOTE(jayoscar @ Sep 23 2015, 06:39 PM)
I believe I can answer you this, the answer is NO， even using IDM download stuff from aboard, still experience only 80~250kbps
*
Where? Give more info...
Maybe we can help to test.
kebeckham7
post Sep 23 2015, 10:24 PM

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what is the maximum length for fiber optic cable from the cabinet to a customer house. and what kind of fiber do TM use....the single mode or multi mode optic fibre? TM build a fibre Cabinet about 530m from my house...just curios.. ...i wont be dreaming to subscribe unifi if any of u guys can confirm me the cabinet cannot support more that 500meters for example.
jolmy
post Sep 23 2015, 11:09 PM

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QUOTE(ntah_le @ Sep 23 2015, 08:03 PM)
wau..  you expected to get full speed to international..  no ISP in the world can guarantee the international speed for consumer package (as I know).  the international is sharing..  the ethernet is best effort technology..
*
It may work if you are downloading on multiple connections, all add up you might reach the max. But if over just a single connection (same thing applies to speed test) then no way of course.
jolmy
post Sep 24 2015, 08:58 AM

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For UniFi 30Mbps, tt is possible to get optimum speed to some parts of South East Asia and East Asia such as Vietnam, Taiwan & Japan.

However, the bottleneck seems to be the links from East Asia to US where we are most likely to get lower speeds to US.


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SUSraynman
post Sep 24 2015, 09:14 AM

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Just ran a test.

My VIP5 speedtest result to a server in San Francisco seems to be good.

Especially the ping time. smile.gif

user posted image
jolmy
post Sep 24 2015, 09:27 AM

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QUOTE(raynman @ Sep 24 2015, 09:14 AM)
Just ran a test.

My VIP5 speedtest result to a server in San Francisco seems to be good.

Especially the ping time. smile.gif

user posted image
*
Hmm... perhaps 15Mbps is the best one can get to the US.... So those on VIP5 & VIP10 will have no issues getting their optimum speeds.
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post Sep 24 2015, 11:28 AM

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QUOTE(jolmy @ Sep 24 2015, 09:27 AM)
Hmm... perhaps 15Mbps is the best one can get to the US.... So those on VIP5 & VIP10 will have no issues getting their optimum speeds.
*
Not too bad to US server:
user posted image

Local server:
user posted image

On 30Mbps as well. biggrin.gif

This post has been edited by fruitie: Sep 24 2015, 11:30 AM
selinix
post Sep 24 2015, 11:28 AM

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sigh, when are they going to fix the slow speed to appstore.. It's really annoying when i have tons of apps stucked and takes forever to update

This post has been edited by selinix: Sep 24 2015, 11:29 AM
biloxee
post Sep 24 2015, 11:38 AM

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QUOTE(fruitie @ Sep 24 2015, 11:28 AM)
Not too bad to US server:
user posted image
Same...
user posted image

This post has been edited by biloxee: Sep 24 2015, 11:38 AM
ntah_le
post Sep 24 2015, 12:14 PM

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QUOTE(kebeckham7 @ Sep 23 2015, 10:24 PM)
what is the maximum length for fiber optic cable from the cabinet to a customer house. and what kind of fiber do TM use....the single mode or multi mode optic fibre? TM build a fibre Cabinet about 530m from my house...just curios.. ...i wont be dreaming to subscribe unifi if any of u guys can confirm me the cabinet cannot support more that 500meters for example.
*
they implement FTTH bro.. up to 20km from access element.. ftth equipment @central office not @cabinet.
ntah_le
post Sep 24 2015, 12:17 PM

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QUOTE(selinix @ Sep 24 2015, 11:28 AM)
sigh, when are they going to fix the slow speed to appstore.. It's really annoying when i have tons of apps stucked and takes forever to update
*
international connection bro.. not their responsibility.. out of their reach.. the possibility why maxis ok and good speed to appstore due to their partner has good connectivity to the appstore..

jolmy
post Sep 24 2015, 01:45 PM

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QUOTE(fruitie @ Sep 24 2015, 11:28 AM)
Not too bad to US server:
user posted image

On 30Mbps as well. biggrin.gif
*
Which server in San Francisco did you choose?
duabijitelur
post Sep 24 2015, 03:17 PM

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hi guys, just wanted to ask some questions

1) DIR-615 , flashed to ddwrt , QoS working? anyone can verify? im currently using that function but it seems like doesnt work well

2) wanted to get TP-WR841ND as a replacement, so this QoS function is working in that router right?
fruitie
post Sep 24 2015, 04:06 PM

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QUOTE(ntah_le @ Sep 24 2015, 12:17 PM)
international connection bro..  not their responsibility..  out of their reach..  the possibility why maxis ok and good speed to appstore due to their partner has good connectivity to the appstore..
*
Let's put it this way, all ISPs have no issue with Apps Store except for UniFi, still not their problem? Even now I'm at my sister's house which is on Streamyx 4Mbps has no issue with Apps Store.
Looks like I'll definitely complain to MCMC next week, let them deal with MCMC directly.

QUOTE(jolmy @ Sep 24 2015, 01:45 PM)
Which server in San Francisco did you choose?
*
I'm not sure, I cannot remember.
Anyway, back in hometown now can only check next Monday. laugh.gif

This post has been edited by fruitie: Sep 24 2015, 04:06 PM
jusbella
post Sep 24 2015, 04:19 PM

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Good bro, help us complain gao gao..


QUOTE(fruitie @ Sep 24 2015, 04:06 PM)
Let's put it this way, all ISPs have no issue with Apps Store except for UniFi, still not their problem? Even now I'm at my sister's house which is on Streamyx 4Mbps has no issue with Apps Store.
Looks like I'll definitely complain to MCMC next week, let them deal with MCMC directly.
I'm not sure, I cannot remember.
Anyway, back in hometown now can only check next Monday. laugh.gif
*
geek8585
post Sep 24 2015, 04:19 PM

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QUOTE(fruitie @ Sep 24 2015, 04:06 PM)
Let's put it this way, all ISPs have no issue with Apps Store except for UniFi, still not their problem? Even now I'm at my sister's house which is on Streamyx 4Mbps has no issue with Apps Store.
Looks like I'll definitely complain to MCMC next week, let them deal with MCMC directly.
I'm not sure, I cannot remember.
Anyway, back in hometown now can only check next Monday. laugh.gif
*
is really crap with the connection to apps store by using Unifi...

at first i thought the iOS9 cause the server slow, but after one entire week... i guess something is wrong with the unifi sad.gif
fruitie
post Sep 24 2015, 04:21 PM

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QUOTE(jusbella @ Sep 24 2015, 04:19 PM)
Good bro, help us complain gao gao..
*
I have already complained to their Twitter and I gave them enough time to look for resolution, if they are not doing anything at all, then face the necessary from MCMC.
Anyway, this is not the first time I have complained to MCMC and they are efficient. I have complained about Celcom and Maxis slow speed before.

Anyway, read my signature. I'm not a bro.
toytoy
post Sep 24 2015, 05:20 PM

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Definitely TM problem. No problem using maxis 4G.
fruitie
post Sep 24 2015, 05:29 PM

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QUOTE(toytoy @ Sep 24 2015, 05:20 PM)
Definitely TM problem. No problem using maxis 4G.
*
After not coming back to hometown for a month, even on Streamyx is slight slow now for Apps update but to be fair this is just a 4Mbps line and it is still much faster than my 30Mbps line back in PJ when it comes to Apps Store.

This post has been edited by fruitie: Sep 24 2015, 05:29 PM
selinix
post Sep 24 2015, 05:44 PM

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QUOTE(ntah_le @ Sep 24 2015, 12:17 PM)
international connection bro..  not their responsibility..  out of their reach..  the possibility why maxis ok and good speed to appstore due to their partner has good connectivity to the appstore..
*
Nonsense when all other ISPs has no issue and only Unifi
cursedweirdo
post Sep 24 2015, 05:58 PM

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Can someone help me? I just upgraded from VIP5 to 30mb this weekend, somehow my connection is slower now than ever.

Here are my speedtest results, taken around 5-6pm:

Local:
user posted image

Singapore:
user posted image

US Los Angeles:
user posted image

US New York:
user posted image

Europe, Germany:
user posted image

Tokyo, Japan:
user posted image


Again, this is on a supposedly '30mbps' package. I stay in Petaling Jaya, Urban area... dunno what to do....

This post has been edited by cursedweirdo: Sep 24 2015, 05:58 PM
jusbella
post Sep 24 2015, 06:06 PM

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Call tm. They'll arrange technician come your house fix the cable.


QUOTE(cursedweirdo @ Sep 24 2015, 05:58 PM)
Can someone help me? I just upgraded from VIP5 to 30mb this weekend, somehow my connection is slower now than ever.

Here are my speedtest results, taken around 5-6pm:

Local:
user posted image

Singapore:
user posted image

US Los Angeles:
user posted image

US New York:
user posted image

Europe, Germany:
user posted image

Tokyo, Japan:
user posted image
Again, this is on a supposedly '30mbps' package. I stay in Petaling Jaya, Urban area... dunno what to do....
*
This post has been edited by jusbella: Sep 24 2015, 06:07 PM
scamboy
post Sep 24 2015, 07:17 PM

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Looks like a 10Mbps port.
Lynixx
post Sep 24 2015, 07:23 PM

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using 50mbps...but the speed like 5mbps....
ntah_le
post Sep 24 2015, 07:45 PM

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QUOTE(geek8585 @ Sep 24 2015, 04:19 PM)
is really crap with the connection to apps store by using Unifi...

at first i thought the iOS9 cause the server slow, but after one entire week... i guess something is wrong with the unifi  sad.gif
*
good luck then.. I just wrote that mcmc requirement just up to myIX... for sure appstore beyond that..
theberry
post Sep 24 2015, 08:00 PM

OK!
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QUOTE(cursedweirdo @ Sep 24 2015, 05:58 PM)
Can someone help me? I just upgraded from VIP5 to 30mb this weekend, somehow my connection is slower now than ever.

Here are my speedtest results, taken around 5-6pm:

Local:
user posted image

Singapore:
user posted image

US Los Angeles:
user posted image

US New York:
user posted image

Europe, Germany:
user posted image

Tokyo, Japan:
user posted image
Again, this is on a supposedly '30mbps' package. I stay in Petaling Jaya, Urban area... dunno what to do....
*
clearly these results show that TM does not have the enough international capacities to cater the local needs.
come out high speed package but at the back cannot provide due to ....<INSERT>
scamboy
post Sep 24 2015, 08:12 PM

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TM has ample International capacity, problem is with traffic routing, lousy technician, lousy management and throttling gone bad.
ohtheirony
post Sep 24 2015, 08:14 PM

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QUOTE(theberry @ Sep 24 2015, 08:00 PM)
clearly these results show that TM does not have the enough international capacities to cater the local needs.
come out high speed package but at the back cannot provide due to ....<INSERT>
*
Majority of Malaysians who are heavy downloader and torrents

Maybe its time for tm to impose quota?

Or the government to start tracking illegal downloads?
theberry
post Sep 24 2015, 09:06 PM

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QUOTE(ohtheirony @ Sep 24 2015, 08:14 PM)
Majority of Malaysians who are heavy downloader and torrents

Maybe its time for tm to impose quota?

Or the government to start tracking illegal downloads?
*
that why pipul are subscribe their high speed package and efficiently utilize it. further, it doesnt matter u are heavy or light users, most of malaysian like u said demand more international bandwidth, with 50MBPS this explains why pipul want to see rich content like netflix, hulu, iflix, utube, set up home CCTV otherwise who wants to pay 50Mbps(HOME) just to view local sites lowyat/ do online banking/flight booking, facebook, social messaging. (sorry, i dont have any local website in mind that is rich in content) +addon(10mbps upload/50mbps download how to host server?)
mereshia internet is already dem expensive. impose quota somemore?
if they dont have fund to provide'/upgrade infrastructures, just let others come in and have a fair and clean competition.
if they want to track illegal download, pirated CD shops/ dealers should have known the law already and their shops should have closed down . whistling.gif
chinese saying -> 'no big hat dont wear big helmet'

This post has been edited by theberry: Sep 24 2015, 09:08 PM
fruitie
post Sep 24 2015, 09:14 PM

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Don't tell me it's not UniFi problem regarding Apps Store, if it has been like that since day one, maybe we can accept, only recently it started, of course we won't be happy!

I will definitively escalate and I demand an explanation from them.

All other ISPs have no issue except for UniFi, still not UniFi problem then whose problem? If they want to blame other factors, then let me know who they want to blame to.

Joker of the century.

This post has been edited by fruitie: Sep 24 2015, 09:14 PM
Moogle Stiltzkin
post Sep 25 2015, 09:13 AM

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QUOTE(cursedweirdo @ Sep 24 2015, 05:58 PM)
Can someone help me? I just upgraded from VIP5 to 30mb this weekend, somehow my connection is slower now than ever.

Here are my speedtest results, taken around 5-6pm:

Local:
user posted image

Singapore:
user posted image

US Los Angeles:
user posted image

US New York:
user posted image

Europe, Germany:
user posted image

Tokyo, Japan:
user posted image
Again, this is on a supposedly '30mbps' package. I stay in Petaling Jaya, Urban area... dunno what to do....
*
yeah... broadband useless if international especially to US isn't 80% of total mbps of your package.... your results show how bad this package is...

only rarely is some of the content have a local source, mostly due to peering on torrent which happens to have some local users. but most of the time its us peers.... so local speed is useless in those situations which is going to be most of the time.
esma_ezhar
post Sep 25 2015, 09:26 AM

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currently updated my instagram app on iphone.. it takes 15-20 minutes for 20mb!.. after i turn on my vpn (getflix) its only take for 2-3 minutes for 20mb file.. damm.. tm..
lai_dm
post Sep 25 2015, 10:39 AM

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this is what i get when surf internet at night (unifi VIP5)
who has the same experience ??

lost trust with unifi now, planing to switch to maxis fiber

This post has been edited by lai_dm: Sep 25 2015, 10:39 AM


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jusbella
post Sep 25 2015, 10:42 AM

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In that case did u call them to reset ur port?

If reset port still same issue they will arrange technician come and check. Maybe fiber cable issue.

QUOTE(lai_dm @ Sep 25 2015, 10:39 AM)
this is what i get when surf internet at night (unifi VIP5)
who has the same experience ??

lost trust with unifi now, planing to switch to maxis fiber
*
cursedweirdo
post Sep 25 2015, 11:30 AM

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QUOTE(jusbella @ Sep 24 2015, 06:06 PM)
Call tm. They'll arrange technician come your house fix the cable.
*
Just called them, they reset my connection and use their own speedtest. Went from 20-30mbps on their own speedtest site, but when i connect on speedtest.net still 10+ mbps only and when i connect to us only 1mbps. @_@
jusbella
post Sep 25 2015, 11:33 AM

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den wat their solution? They surely will arrange technician to ur house.


QUOTE(cursedweirdo @ Sep 25 2015, 11:30 AM)
Just called them, they reset my connection and use their own speedtest. Went from 20-30mbps on their own speedtest site, but when i connect on speedtest.net still 10+ mbps only and when i connect to us only 1mbps. @_@
*
firdausbhari
post Sep 25 2015, 05:58 PM

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hi bros. was thinking of upgrading my Tp-Link WDR4300 router to a new one.

reason i wanna change is the router turned GILA d. always DC on its own. i have to manually restart every time it happens. lousy coverage as well. already happened in past 6 months. so i give up on that piece of junk d. time to change to a better one.

so what i have in mind is Asus N12HP router. or any other recommendations?
Elanges
post Sep 25 2015, 06:03 PM

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guys my Dlink Dir-605L doesnt support the unifi. can someone help me if there any firmware update to support unifi ?
Moogle Stiltzkin
post Sep 25 2015, 06:57 PM

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youtube not smooth now. is something going on ?

prebuffering like watch 5-10 second, then it pauses to buffer for like 6 seconds, and repeats.... this is annoying...

This post has been edited by Moogle Stiltzkin: Sep 25 2015, 06:58 PM
jusbella
post Sep 25 2015, 06:59 PM

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Use VPN smooth all time.


QUOTE(Moogle Stiltzkin @ Sep 25 2015, 06:57 PM)
youtube not smooth now. is something going on ?

prebuffering like watch 5-10 second, then it pauses to buffer for like 6 seconds, and repeats.... this is annoying...
*
blacktubi
post Sep 25 2015, 07:03 PM

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QUOTE(firdausbhari @ Sep 25 2015, 05:58 PM)
hi bros. was thinking of upgrading my Tp-Link WDR4300 router to a new one.

reason i wanna change is the router turned GILA d. always DC on its own. i have to manually restart every time it happens. lousy coverage as well. already happened in past 6 months. so i give up on that piece of junk d. time to change to a better one.

so what i have in mind is Asus N12HP router. or any other recommendations?
*
Claim the warranty before you purchase another one.

If your location is full of wireless AP, get a 5Ghz capable router is better. smile.gif


christina1
post Sep 25 2015, 07:11 PM

Never stop learning, because life never stops teaching.
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QUOTE(Moogle Stiltzkin @ Sep 25 2015, 06:57 PM)
youtube not smooth now. is something going on ?

prebuffering like watch 5-10 second, then it pauses to buffer for like 6 seconds, and repeats.... this is annoying...
*
Hows ur 30Mbps got any improvement now? Thinking of switching to 30mbps ...
Moogle Stiltzkin
post Sep 25 2015, 07:21 PM

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QUOTE(christina1 @ Sep 25 2015, 07:11 PM)
Hows ur 30Mbps got any improvement now? Thinking of switching to 30mbps ...
*
no... is getting worse sad.gif

before no issue youtube. now got, no idea why X_X:

i'm just not getting the full download capacity or even 80% of it for my internet traffic.
firdausbhari
post Sep 25 2015, 08:26 PM

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QUOTE(blacktubi @ Sep 25 2015, 07:03 PM)
Claim the warranty before you purchase another one.

If your location is full of wireless AP, get a 5Ghz capable router is better. smile.gif
*
aha. okay but dont know when i'll get back if i send for warranty claim hahaha.

wdr4300 is dual band. 5ghz signal weaker compared to 2.4ghz sad.gif
biloxee
post Sep 25 2015, 08:33 PM

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QUOTE(Moogle Stiltzkin @ Sep 25 2015, 06:57 PM)
youtube not smooth now. is something going on ?

prebuffering like watch 5-10 second, then it pauses to buffer for like 6 seconds, and repeats.... this is annoying...
*
Very slow for me too. <1Mbit/s...
SUSraynman
post Sep 25 2015, 09:04 PM

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QUOTE(biloxee @ Sep 25 2015, 08:33 PM)
Very slow for me too. <1Mbit/s...
*
How come like that?

I am on entry-level VIP5 and I can stream Youtube videos at 1080p@60fps smoother than butter.

The incoming video stream is coming in at approximately 4.5Mbps and yet my lowly VIP5 can cope without buffering and stuttering.

I am just lucky, I guess. smile.gif

user posted image
fruitie
post Sep 25 2015, 09:15 PM

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I'm out from town now, else I can also try my 30Mbps. My UniFi has been performing extremely well (except for Apps Store issue) and still good when I used and I left PJ at yesterday's noon. hmm.gif
Problem only started tonight?
gin&tonic
post Sep 25 2015, 09:18 PM

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QUOTE(raynman @ Sep 25 2015, 09:04 PM)
How come like that?

I am on entry-level VIP5 and I can stream Youtube videos at 1080p@60fps smoother than butter.

The incoming video stream is coming in at approximately 4.5Mbps and yet my lowly VIP5 can cope without buffering and stuttering.

I am just lucky, I guess. smile.gif

user posted image
*
You are so lucky. thumbup.gif
My VIP10 can stream only 720p with some lag. 1080p is very laggy and frustrating. mad.gif
Look like evidently TMNet is cheating its customer. vmad.gif
SUSraynman
post Sep 25 2015, 09:21 PM

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gin&tonic, how is IPv6 working for you? Any problems? smile.gif
jusbella
post Sep 25 2015, 09:23 PM

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Ur port is not sharing so u r lucky.


QUOTE(raynman @ Sep 25 2015, 09:04 PM)
How come like that?

I am on entry-level VIP5 and I can stream Youtube videos at 1080p@60fps smoother than butter.

The incoming video stream is coming in at approximately 4.5Mbps and yet my lowly VIP5 can cope without buffering and stuttering.

I am just lucky, I guess. smile.gif

user posted image
*
jolmy
post Sep 25 2015, 09:24 PM

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Tried and no issues with 1080p video on 30Mbps tonight. Btw, I am on IPv6

QUOTE(Moogle Stiltzkin @ Sep 25 2015, 07:21 PM)
no... is getting worse  sad.gif

before no issue youtube. now got, no idea why X_X:

i'm just not getting the full download capacity or even 80% of it for my internet traffic.
*
QUOTE(raynman @ Sep 25 2015, 09:04 PM)
How come like that?

I am on entry-level VIP5 and I can stream Youtube videos at 1080p@60fps smoother than butter.

The incoming video stream is coming in at approximately 4.5Mbps and yet my lowly VIP5 can cope without buffering and stuttering.

*
biloxee
post Sep 25 2015, 09:33 PM

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QUOTE(raynman @ Sep 25 2015, 09:04 PM)
How come like that?

I am on entry-level VIP5 and I can stream Youtube videos at 1080p@60fps smoother than butter.

The incoming video stream is coming in at approximately 4.5Mbps and yet my lowly VIP5 can cope without buffering and stuttering.

I am just lucky, I guess. smile.gif

*
Sorry. I didn't realize someone in my home was updating to iOS 9.01...
YouTube is fine.
Attached Image
SUSraynman
post Sep 25 2015, 09:35 PM

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QUOTE(biloxee @ Sep 25 2015, 09:33 PM)
Sorry. I didn't realize someone in my home was updating to iOS 9.01...
YouTube is fine.
Attached Image
*
Good to hear that! That is 4K video you are streaming. rclxms.gif
gin&tonic
post Sep 25 2015, 09:37 PM

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QUOTE(raynman @ Sep 25 2015, 09:21 PM)
gin&tonic, how is IPv6 working for you? Any problems? smile.gif
*
Thx bro no issues. Performance is better overall. biggrin.gif

This post has been edited by gin&tonic: Sep 25 2015, 09:37 PM
SUSraynman
post Sep 25 2015, 09:38 PM

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QUOTE(gin&tonic @ Sep 25 2015, 09:37 PM)
Thx bro no issues. Performance is better overall.  biggrin.gif
*
Good to hear that! rclxms.gif

blacktubi
post Sep 25 2015, 10:54 PM

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QUOTE(firdausbhari @ Sep 25 2015, 08:26 PM)
aha. okay but dont know when i'll get back if i send for warranty claim hahaha.

wdr4300 is dual band. 5ghz signal weaker compared to 2.4ghz  sad.gif
*
5Ghz signal penetration is weaker than 2.4Ghz. It's really useful if your location is very congested. tongue.gif
kktong83
post Sep 26 2015, 11:27 AM

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Upgrade from vip20 to unifi 50.. macam no rasa improvement..

Torrent macam slower if not the same.. youtube also buffering..

Anyone experience this?
lai_dm
post Sep 26 2015, 12:00 PM

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i want to terminate my vip5 due to lousy service and tech support
may i know do i need to return the modem/router, desktop phone to them ?
alexwsk
post Sep 26 2015, 12:08 PM

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QUOTE(lai_dm @ Sep 26 2015, 12:00 PM)
i want to terminate my vip5 due to lousy service and tech support
may i know  do i need to return the modem/router, desktop phone to them ?
*
only need to return the modem
lai_dm
post Sep 26 2015, 12:18 PM

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QUOTE(alexwsk @ Sep 26 2015, 12:08 PM)
only need to return the modem
*
thanks bro

what document i need to bring along ?

IC, what else ?
mhyug
post Sep 26 2015, 03:36 PM

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hi guys, is it possible to use the LAN 2 port at the BTU? or does it need some setting up?

i plan to use 2 routers, 1 for 1st floor and the other for ground floor since thats where the set top box will and it seems the STB will only work on that port #4 on the standard router tm provided.

es i know there is so many stuffs that can be used to connect the set top box like the power line adapter etc but at the moment im stuck with using cables. smile.gif
djhenry91
post Sep 26 2015, 04:25 PM

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QUOTE(mhyug @ Sep 26 2015, 03:36 PM)
hi guys, is it possible to use the LAN 2 port at the BTU? or does it need some setting up?

i plan to use 2 routers, 1 for 1st floor and the other for ground floor since thats where the set top box will and it seems the STB will only work on that port #4 on the standard router tm provided.

es i know there is so many stuffs that can be used to connect the set top box like the power line adapter etc but at the moment im stuck with using cables. smile.gif
*
tht LAN 2 port can use other line like another unifi id and maxis if ur area got coverage..
ssxcool
post Sep 26 2015, 04:41 PM

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unifi 10mbps. 150-200 ping in dota 2 sea server
buyoq
post Sep 26 2015, 07:54 PM

hat ni sebulan...........
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ok..so i guess this is my first rant about 50Mbps
no issue before this, but since yesterday after 7pm, download speed is like shit.youtube still works good though,1080p 60fps smooth as butter

Attached Image

DoTA 2 SEA server ping around 90-180ms (but i believe this is Steam issue.not Unifi.HOPEFULLY)

This post has been edited by buyoq: Sep 26 2015, 07:55 PM
Charmaine88
post Sep 26 2015, 08:15 PM

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subang area, dono why I cannot connect to dota 2 servers, no ping at all

CSGO working fine
Charmaine88
post Sep 26 2015, 08:15 PM

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subang area, dono why I cannot connect to dota 2 servers, no ping at all

CSGO working fine
biloxee
post Sep 26 2015, 09:41 PM

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QUOTE(buyoq @ Sep 26 2015, 07:54 PM)
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NUS is slow for me too. RISE Philippines is okay.



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oRoXoRo
post Sep 26 2015, 11:07 PM

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just upgraded to 30mbps from vip10. never had any problem playing dota/cs go but today im getting over 150 ms in cs go.

Anyone having same problem?
devilaaron
post Sep 26 2015, 11:43 PM

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bro i got the same ping too, just happen today,most probably is tm problem,but i contact them they say their didnt have any problem =.=
djhenry91
post Sep 27 2015, 01:44 AM

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QUOTE(devilaaron @ Sep 26 2015, 11:43 PM)
bro i got the same ping too, just happen today,most probably is tm problem,but i contact them they say their didnt have any problem =.=
*
i dont think is TM issue..
i ply world of Warship Sea Server no lag no spike ms stable
only steam game related like dota 2 and CS:GO really got problem..i suspect Sea server problem
weisiang96
post Sep 27 2015, 11:12 AM

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For those who have slow downloads speed on apps store. Just use any VPN as now.
jusbella
post Sep 27 2015, 11:15 AM

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Yes, connected Singapore server and everything super smooth...


QUOTE(weisiang96 @ Sep 27 2015, 11:12 AM)
For those who have slow downloads speed on apps store. Just use any VPN as now.
*
weisiang96
post Sep 27 2015, 11:17 AM

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QUOTE(jusbella @ Sep 27 2015, 11:15 AM)
Yes, connected Singapore server and everything super smooth...
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Great!! May I know what service you're currently using?

This post has been edited by weisiang96: Sep 27 2015, 11:17 AM
jusbella
post Sep 27 2015, 11:29 AM

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Pia, privateinternetaccess.com

P
QUOTE(weisiang96 @ Sep 27 2015, 11:17 AM)
Great!! May I know what service you're currently using?
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kaizer_x
post Sep 27 2015, 12:03 PM

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anyone having issue using google DNS? Just now I can't connect using google dns...rechange the dns to service provider all okay..and also I'm having issue when suddenly there is no internet eventhough the router shows it is connected
biloxee
post Sep 27 2015, 01:03 PM

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QUOTE(kaizer_x @ Sep 27 2015, 12:03 PM)
anyone having issue using google DNS? Just now I can't connect using google dns...rechange the dns to service provider all okay..and also I'm having issue when suddenly there is no internet eventhough the router shows it is connected
*
No problem with Google DNS here.
If you change your DNS back to Google again, not working?
evolution120
post Sep 27 2015, 03:11 PM

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hello guys, can i use my current registered unifi address registered under cheras area at my subang area house? (assuming both of the house has unifi port and equipments are ready to be used and only will be used at either 1 location during active runtime.)

hope u guys get what i wanted to ask..

This post has been edited by evolution120: Sep 27 2015, 03:11 PM
fuadfadz
post Sep 27 2015, 03:37 PM

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my unifi 30mbps today so slow!
JeremyThw
post Sep 27 2015, 06:26 PM

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Guys if want to replace modem have to call TM to replace?
jusbella
post Sep 27 2015, 06:28 PM

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Yes modem have to call tm to replace.


QUOTE(JeremyThw @ Sep 27 2015, 06:26 PM)
Guys if want to replace modem have to call TM to replace?
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Zi-Tech
post Sep 27 2015, 08:21 PM

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QUOTE(evolution120 @ Sep 27 2015, 03:11 PM)
hello guys, can i use my current registered unifi address registered under cheras area at my subang area house? (assuming both of the house has unifi port and equipments are ready to be used and only will be used at either 1 location during active runtime.)

hope u guys get what i wanted to ask..
*
nope... unless dial-up, all digital services(unifi and streamyx) cannot used as one account 2 places as TM need to activate the switch for you(mean you need another account to make sure your port already reserve to you for their services.)
weisiang96
post Sep 27 2015, 10:45 PM

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Google DNS sometimes down few seconds or even minutes. Use Open DNS 208.67.222.222 & 208.67.220.220
neilcezar
post Sep 28 2015, 02:24 AM

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Hi Guys,

I've been having issues with TWITCH streaming even in MED settings if keeps on buffering even though my subscription is UNIFI 30.

Any solution? I am using google dns.
SUSraynman
post Sep 28 2015, 06:32 AM

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I use OpenDNS IPv6 DNS servers:-

DNS 1: 2620:0:ccc::2

DNS 2: 2620:0:ccd::2
jolmy
post Sep 28 2015, 08:16 AM

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I use HomePlug instead, at least for laptops & desktop PCs.

Crowded with AP is one problem, and yeah, the range of 5GHz signals are shorter.

Alternatively, you can consider HomePlug with wireless extender.

QUOTE(firdausbhari @ Sep 25 2015, 08:26 PM)
aha. okay but dont know when i'll get back if i send for warranty claim hahaha.

wdr4300 is dual band. 5ghz signal weaker compared to 2.4ghz  sad.gif
*
QUOTE(blacktubi @ Sep 25 2015, 10:54 PM)
5Ghz signal penetration is weaker than 2.4Ghz. It's really useful if your location is very congested. tongue.gif
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metalslug
post Sep 28 2015, 10:59 AM

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check with you guys, i subscribed unifi 5mbps package. The download speed from a files is 500kpbs - 600kbps. but when tested on speedtest.net website, speed showed average nearly to 5mbps. Is this normal?
kherel77
post Sep 28 2015, 11:05 AM

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QUOTE(metalslug @ Sep 28 2015, 10:59 AM)
check with you guys, i subscribed unifi 5mbps package. The download speed from a files is 500kpbs - 600kbps. but when tested on speedtest.net website, speed showed average nearly to 5mbps. Is this normal?
*
It's normal...at least you get more than 500kbps...
fruitie
post Sep 28 2015, 11:07 AM

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QUOTE(metalslug @ Sep 28 2015, 10:59 AM)
check with you guys, i subscribed unifi 5mbps package. The download speed from a files is 500kpbs - 600kbps. but when tested on speedtest.net website, speed showed average nearly to 5mbps. Is this normal?
*
Download speed for files like IDM is calculated by Byte.
1 Byte = 8 bits
So, if it is 500kBps = 4Mbps
600kBps = 4.8Mbps

smile.gif

This post has been edited by fruitie: Sep 28 2015, 11:08 AM
metalslug
post Sep 28 2015, 11:19 AM

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QUOTE(kherel77 @ Sep 28 2015, 11:05 AM)
It's normal...at least you get more than 500kbps...
*
=/ no under my expecting.

QUOTE(fruitie @ Sep 28 2015, 11:07 AM)
Download speed for files like IDM is calculated by Byte.
1 Byte = 8 bits
So, if it is 500kBps = 4Mbps
600kBps = 4.8Mbps

smile.gif
*
how to get higher DL speed instead of upgrading to higher bandwidth? 500kBps not enough.
fruitie
post Sep 28 2015, 11:21 AM

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QUOTE(metalslug @ Sep 28 2015, 11:19 AM)
how to get higher DL speed instead of upgrading to higher bandwidth? 500kBps not enough.
*
Too bad. smile.gif
If torrent, depend on seeds.

If direct download, you can use IDM but will not have big difference as your speed is only 5Mbps. smile.gif

My 30Mbps can boost up to around 33Mbps, shows around 4.1-4.3MBps on my IDM. smile.gif
ahlin
post Sep 28 2015, 11:57 AM

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Hi, I just got called from Tm sales dept and they asked me whether it is interested to upgrade to 30mbps package. However, one thing concern me is that the upload speed is only 5mbps, will it affect online gaming experience? Because I often online gaming on PS4 and sometime shooting game required zero lag. So would like some advice from sifu here.
audiocool
post Sep 28 2015, 12:19 PM

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QUOTE(fruitie @ Sep 28 2015, 11:21 AM)
Too bad. smile.gif
If torrent, depend on seeds.

If direct download, you can use IDM but will not have big difference as your speed is only 5Mbps. smile.gif

My 30Mbps can boost up to around 33Mbps, shows around 4.1-4.3MBps on my IDM. smile.gif
*
Upgraded to 30mbps recently. Speed test via LAN cable for Malaysia server is around 31 - 32 mbps (download) and 5.2 mbps (upload).

I tried to download files (ipsw) from apple website and some files from Microsoft, the most I can get is 3.5mbps..

Weird ????
jusbella
post Sep 28 2015, 12:23 PM

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Use download manager.


QUOTE(audiocool @ Sep 28 2015, 12:19 PM)
Upgraded to 30mbps recently. Speed test via LAN cable for Malaysia server is around 31 - 32 mbps (download) and 5.2 mbps (upload).

I tried to download files (ipsw) from apple website and some files from Microsoft, the most I can get is 3.5mbps..

Weird ????
*
weyjit
post Sep 28 2015, 02:16 PM

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I understand that if I want to retain old telephone number, i will be charge rm1 per month. Now I would like to retain old number do i have to continue pay rm25 phone rental ? I will be given a new phone number by the time i register for UNIFI, right?
cybpsych
post Sep 28 2015, 02:26 PM

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QUOTE(weyjit @ Sep 28 2015, 02:16 PM)
I understand that if I want to retain old telephone number, i will be charge rm1 per month. Now I would like to retain old number do i have to continue pay rm25 phone rental ?  I will be given a new phone number by the time i register for UNIFI, right?
*
yes, new number that comes with Unifi.

suggest you cancel the old number, if no use of it. got rental fee somemore (charges varies, i think). I was told RM10 to keep the old TM number. last last, i just cancel it. now using Unifi number for calls. no issues so far.
weyjit
post Sep 28 2015, 02:31 PM

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QUOTE(cybpsych @ Sep 28 2015, 02:26 PM)
yes, new number that comes with Unifi.

suggest you cancel the old number, if no use of it. got rental fee somemore (charges varies, i think). I was told RM10 to keep the old TM number. last last, i just cancel it. now using Unifi number for calls. no issues so far.
*
I see, because there are still people who contact my parents via telephone now, so need to discuss with them see want to keep or not, dont want keep then need notify them our new phone number personally.
MyPIA
post Sep 28 2015, 05:27 PM

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QUOTE(ahlin @ Sep 28 2015, 11:57 AM)
Hi, I just got called from Tm sales dept and they asked me whether it is interested to upgrade to 30mbps package. However, one thing concern me is that the upload speed is only 5mbps, will it affect online gaming experience? Because I often online gaming on PS4 and sometime shooting game required zero lag. So would like some advice from sifu here.
*
It won't effect online gaming that much, but if you are more into live streaming, it will surely have an effect on that...
pcphobic
post Sep 28 2015, 05:32 PM

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Today I encountered the page cannot be displayed error message with an Error Code 108005

ErrorCode: 108005

user posted image

At the same time I also encountered the NTP Server error message too.

After trying the whole day, I managed to solve both problems.

How to solve the NTP Server error

user posted image

The solution is to set it to another NTP server by changing the IP Address of the default one to 128.199.84.169


How to solve the HyppTV IPTV connection problem ErrorCode: 108005

user posted image

After trying all sorts of things and by random chance, I managed to solve this issue by fiddling around with the Set Ethernet option.

What I did was I changed it from Static IP to DHCP and did a reboot. After that my HyppTV IPTV connection was re-established and I could watch my HyppTV Channels.
biloxee
post Sep 28 2015, 05:35 PM

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QUOTE(weyjit @ Sep 28 2015, 02:16 PM)
I understand that if I want to retain old telephone number, i will be charge rm1 per month. Now I would like to retain old number do i have to continue pay rm25 phone rental ?  I will be given a new phone number by the time i register for UNIFI, right?
*
To keep old PSTN tel line/number. RM1 for itemized billing.
To waive the monthly RM25 phone rental, I was given a form by TM Point to complete when I went to register for UniFi and was told to submit it to TM Point once my UniFi was installed.

By the way I suggest you keep your old line. Cheaper call rates. UniFi modem spoil/no electricity, you can still make/recv calls.
If UniFi has a problem, when you call 100 with UniFi phone, when they reset the port you will get disconnected and have to call back again.


This post has been edited by biloxee: Sep 28 2015, 05:41 PM
biloxee
post Sep 28 2015, 06:03 PM

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QUOTE(pcphobic @ Sep 28 2015, 05:32 PM)
How to solve the NTP Server error

user posted image

The solution is to set it to another NTP server by changing the IP Address of the default one to 128.199.84.169
*
frontier.innolan.net? Where did you get that IP from?
I just use time-a.nist.gov from http://tf.nist.gov/tf-cgi/servers.cgi
cybpsych
post Sep 28 2015, 07:10 PM

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Move over Black Friday, #MYCYBERSALE is here to stay!

Get the best discounts and promotions on the internet with #MYCYBERSALE! Shopping is made even easier with the biggest collection of online vendors that works close with partners to bring you the items you want!

Don't miss out on these exclusive offers that are not available anywhere else!

https://www.tm.com.my/mycybersale/Pages/index.aspx
biloxee
post Sep 28 2015, 07:35 PM

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So American TMs marketing now.
Malaysia got black friday sale? Kalau x pernah, how to move over?...
jusbella
post Sep 28 2015, 08:09 PM

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Just want to ask u guy, anyone using Asus RT-N12HP?

I searching forum other ppl got VPN Client option while I don have CLIENT option, I only got VPN SERVER option! I ad updated to very very latest version.

Or anyone can recommend custom firmware with VPN Client support?
ronn77
post Sep 28 2015, 09:38 PM

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QUOTE(MyPIA @ Sep 28 2015, 05:27 PM)
It won't effect online gaming that much, but if you are more into live streaming, it will surely have an effect on that...
*
Why it have effect on live streaming?
Supposed important for live streaming is download speed?
jusbella
post Sep 28 2015, 09:41 PM

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u google symmetric and asymmetric.

symmetric is VIP 5 ~ VIP 20
asymmetric is 30 ~ 50mbps

QUOTE(ronn77 @ Sep 28 2015, 09:38 PM)
Why it have effect on live streaming?
Supposed important for live streaming is download speed?
*
ronn77
post Sep 28 2015, 10:35 PM

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QUOTE(jusbella @ Sep 28 2015, 09:41 PM)
u google symmetric and asymmetric.

symmetric is VIP 5 ~ VIP 20
asymmetric is 30 ~ 50mbps
*
So would you recommend 10mbps up/download or 30mbps download 5mbps upload?
MyPIA
post Sep 28 2015, 11:13 PM

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QUOTE(ronn77 @ Sep 28 2015, 09:38 PM)
Why it have effect on live streaming?
Supposed important for live streaming is download speed?
*
If you're streaming live stream then download speed matters
if you're uploading from your pc/console then uploading matters

ping has nothing to do with downloading or uploading
MyPIA
post Sep 28 2015, 11:15 PM

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QUOTE(ronn77 @ Sep 28 2015, 10:35 PM)
So would you recommend 10mbps up/download or 30mbps download 5mbps upload?
*
Depends on your usage, if you're more into downloading then 30/50mb

if you're more into upkoading then 10mb plan

I personally love the 30/50Mbps plans due to my main usage is gaming/streaming/downloading etc


And sorry for double post I thought it would combine the post like on normal topics

This post has been edited by MyPIA: Sep 28 2015, 11:16 PM
ronn77
post Sep 28 2015, 11:33 PM

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QUOTE(MyPIA @ Sep 28 2015, 11:15 PM)
Depends on your usage, if you're more into downloading then 30/50mb

if you're more into upkoading then 10mb plan

I personally love the 30/50Mbps plans due to my main usage is gaming/streaming/downloading etc
And sorry for double post I thought it would combine the post like on normal topics
*
Thanks, looks like 30/5mbps is a good plan.
alexwsk
post Sep 28 2015, 11:38 PM

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http://www.thestar.com.my/News/Nation/2015...eh-said-keruak/

hmm.gif , i'm sure everyone going for high speed if it is AFFORDABLE (i'm not even going to mention cheap yet)
SUSpakji
post Sep 28 2015, 11:44 PM

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QUOTE(alexwsk @ Sep 28 2015, 11:38 PM)
http://www.thestar.com.my/News/Nation/2015...eh-said-keruak/

hmm.gif , i'm sure everyone going for high speed if it is AFFORDABLE (i'm not even going to mention cheap yet)
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2020 rclxub.gif
Zi-Tech
post Sep 28 2015, 11:49 PM

Eh, pangkat sudah tukar ka
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QUOTE(alexwsk @ Sep 28 2015, 11:38 PM)
http://www.thestar.com.my/News/Nation/2015...eh-said-keruak/

hmm.gif , i'm sure everyone going for high speed if it is AFFORDABLE (i'm not even going to mention cheap yet)
*
that minister duduk dalam gua kot.... where got all place high speed??? only few area... others are forced to choose slower speed internet plus expensive internet cost...
jslim18
post Sep 28 2015, 11:56 PM

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TM PROMOTION : SME Merdeka Promo has been extended (Amendment)
(Date: 2015/9/8)

For your information the SME Merdeka Promo has been extended as below:
- Unifi Merdeka Promo (Biz 10 & Biz 20) – extended until 30th September 2015
- OIAB Merdeka Promo (4mbps & 8mbps) – extended until 31st December 2015
atrocitines
post Sep 29 2015, 12:18 AM

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Malaysia broadband prices are fecking expensive! Can I not include the hypp TV pack with the 30mbps package?
fruitie
post Sep 29 2015, 12:23 AM

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QUOTE(atrocitines @ Sep 29 2015, 12:18 AM)
Malaysia broadband prices are fecking expensive! Can I not include the hypp TV pack with the 30mbps package?
*
Nope, you can't. If that's possible, I'm sure most of us will skip that.
The cheapest package is RM 30, so in total RM 199 excludes GST.
jolmy
post Sep 29 2015, 12:46 AM

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QUOTE(alexwsk @ Sep 28 2015, 11:38 PM)
http://www.thestar.com.my/News/Nation/2015...eh-said-keruak/

hmm.gif , i'm sure everyone going for high speed if it is AFFORDABLE (i'm not even going to mention cheap yet)
*
When I read that earlier, I nearly thought the date today was April 1st mad.gif mad.gif
fruitie
post Sep 29 2015, 12:52 AM

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Those stuck with 1Mbps Streamyx, they have no choice due to limited faster speed ports and unavailability of UniFi. doh.gif

This also means our infrastructure sucks.
MGM
post Sep 29 2015, 08:20 AM

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QUOTE(alexwsk @ Sep 28 2015, 11:38 PM)
http://www.thestar.com.my/News/Nation/2015...eh-said-keruak/

hmm.gif , i'm sure everyone going for high speed if it is AFFORDABLE (i'm not even going to mention cheap yet)
*
It is so unfortunate we have such incompetent ministers, mostly unqualified unlike little reddot.
ahlin
post Sep 29 2015, 09:51 AM

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QUOTE(MyPIA @ Sep 28 2015, 05:27 PM)
It won't effect online gaming that much, but if you are more into live streaming, it will surely have an effect on that...
*
I also download stuffs and watch football live streaming. I guess the upload speed wont effect me much right? I think the live streaming you mentioned here is we live streaming to others?
andyheng
post Sep 29 2015, 09:51 AM

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My Unifi 30 Setup:

1) TM Huawei HG655m VDSL2 Modem with Dr. Cool Modem Cooler
2) Asus RT-AC87U Gigabit Router
3) TP-LINK 8 Port Gigabit Switch

rclxm9.gif


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KKW
post Sep 29 2015, 10:13 AM

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QUOTE(andyheng @ Sep 29 2015, 09:51 AM)
My Unifi 30 Setup:

1) TM Huawei HG655m VDSL2 Modem with Dr. Cool Modem Cooler
2) Asus RT-AC87U Gigabit Router
3) TP-LINK 8 Port Gigabit Switch

rclxm9.gif
*
Wow nice setup. What cooler is that under the router?

I think you need do some cable management there smile.gif
iXora.ix
post Sep 29 2015, 10:22 AM

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QUOTE(KKW @ Sep 29 2015, 10:13 AM)
Wow nice setup. What cooler is that under the router?

I think you need do some cable management there smile.gif
*
agree. it would be nice if there's cable management sweat.gif
akuoka
post Sep 29 2015, 10:31 AM

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QUOTE(andyheng @ Sep 29 2015, 09:51 AM)
My Unifi 30 Setup:

1) TM Huawei HG655m VDSL2 Modem with Dr. Cool Modem Cooler
2) Asus RT-AC87U Gigabit Router
3) TP-LINK 8 Port Gigabit Switch

rclxm9.gif
*
Very Messy one..ihi

1)TM Router
2)Mikrotik
3)TP Link Access Point up to 12DBI
djhenry91
post Sep 29 2015, 11:10 AM

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QUOTE(KKW @ Sep 29 2015, 10:13 AM)
Wow nice setup. What cooler is that under the router?

I think you need do some cable management there smile.gif
*
Dr Cool
around RM60 something like tht from ikano IT shop
nikrizal
post Sep 29 2015, 11:12 AM

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apparently Unifi had no issue of updating the iPhone apps this morning, smooth as butter as they say...
selinix
post Sep 29 2015, 11:20 AM

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QUOTE(nikrizal @ Sep 29 2015, 11:12 AM)
apparently Unifi had no issue of updating the iPhone apps this morning, smooth as butter as they say...
*
It does seems a little bit faster than previously for me
KKW
post Sep 29 2015, 11:42 AM

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QUOTE(djhenry91 @ Sep 29 2015, 11:10 AM)
Dr Cool
around RM60 something like tht from ikano IT shop
*
I mean the one under the asus router wor?

QUOTE(nikrizal @ Sep 29 2015, 11:12 AM)
apparently Unifi had no issue of updating the iPhone apps this morning, smooth as butter as they say...
*
Same. No issue here updating my iPad apps now smile.gif

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This post has been edited by KKW: Sep 29 2015, 11:46 AM
djhenry91
post Sep 29 2015, 12:04 PM

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QUOTE(KKW @ Sep 29 2015, 11:42 AM)
I mean the one under the asus router wor? 
Same. No issue here updating my iPad apps now smile.gif

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ya..tht white colour cover asus router
WinkyJr
post Sep 29 2015, 12:25 PM

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old flat use VDSL2 right?
meaning no hassle during installation right?
what if phone socket/head/cable rosak? TM technician will fix it or we have to fix it ourselve and postpone the installation?
andyheng
post Sep 29 2015, 12:41 PM

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QUOTE(KKW @ Sep 29 2015, 10:13 AM)
Wow nice setup. What cooler is that under the router?

I think you need do some cable management there smile.gif
*
Dr. Cool cooler, great for keeping your modem nice and cool! Haha...yes I agree cable management is messy.
andyheng
post Sep 29 2015, 12:44 PM

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QUOTE(djhenry91 @ Sep 29 2015, 12:04 PM)
ya..tht white colour cover asus router
*
Dr. Cool is for the TM Modem. For the Asus router I just used a standard cooler pad..with a USB fan.
:3mushy:3
post Sep 29 2015, 12:48 PM

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Recommend me a considerably reasonable router upgrade than the stock TM one? Budget should be less than 200, around 150 would be nice.
jusbella
post Sep 29 2015, 12:50 PM

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Asus RT-N12HP

QUOTE(:3mushy:3 @ Sep 29 2015, 12:48 PM)
Recommend me a considerably reasonable router upgrade than the stock TM one? Budget should be less than 200, around 150 would be nice.
*
andyheng
post Sep 29 2015, 12:52 PM

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QUOTE(WinkyJr @ Sep 29 2015, 12:25 PM)
old flat use VDSL2 right?
meaning no hassle during installation right?
what if phone socket/head/cable rosak? TM technician will fix it or we have to fix it ourselve and postpone the installation?
*
For old flat, you need to check if Telekom has installed the necessary equipment in your building for VDSL2. If they have, then it's a straight forward installation.
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post Sep 29 2015, 12:55 PM

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QUOTE(djhenry91 @ Sep 29 2015, 12:04 PM)
ya..tht white colour cover asus router
*
That's for the modem

QUOTE(andyheng @ Sep 29 2015, 12:41 PM)
Dr. Cool cooler, great for keeping your modem nice and cool!  Haha...yes I agree cable management is messy.
*
The fan noise is it noticeable?
andyheng
post Sep 29 2015, 01:01 PM

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QUOTE(KKW @ Sep 29 2015, 12:55 PM)
That's for the modem
The fan noise is it noticeable?
*
Slight noise for the fan, but bearable. biggrin.gif
djhenry91
post Sep 29 2015, 01:38 PM

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QUOTE(KKW @ Sep 29 2015, 12:55 PM)
That's for the modem
The fan noise is it noticeable?
*
not much noise la..
tht want i can cool TM modem and router per cooler..
:3mushy:3
post Sep 29 2015, 01:51 PM

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QUOTE(jusbella @ Sep 29 2015, 12:50 PM)
Asus RT-N12HP
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Thanks, but another source also recommended me the TP-Link TL-WR1043ND hmm.gif
jusbella
post Sep 29 2015, 01:53 PM

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Depend your requirement.

Asus is more high end, while TP-Link is just normal.


QUOTE(:3mushy:3 @ Sep 29 2015, 01:51 PM)
Thanks, but another source also recommended me the TP-Link TL-WR1043ND hmm.gif
*
:3mushy:3
post Sep 29 2015, 02:10 PM

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QUOTE(jusbella @ Sep 29 2015, 01:53 PM)
Depend your requirement.

Asus is more high end, while TP-Link is just normal.
*
I don't really need a super upgrade, just enough to be better than the stock router hmm.gif

My main concern is the stock router has very poor signal range.
KKW
post Sep 29 2015, 02:39 PM

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QUOTE(andyheng @ Sep 29 2015, 01:01 PM)
Slight noise for the fan, but bearable.   biggrin.gif
*
QUOTE(djhenry91 @ Sep 29 2015, 01:38 PM)
not much noise la..
tht want i can cool TM modem and router per cooler..
*
Alright. I think I buy one and give a try smile.gif

Thanks for the information

This post has been edited by KKW: Sep 29 2015, 02:39 PM
KKW
post Sep 29 2015, 03:49 PM

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Finally upgraded to UniFi 50 from VIP20. Took less than 6 hours.

I did my upgrade via Xefron

Here my speedtest

user posted image
Xefron
post Sep 29 2015, 03:54 PM

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QUOTE(KKW @ Sep 29 2015, 03:49 PM)
Finally upgraded to UniFi 50 from VIP20. Took less than 6 hours.

I did my upgrade via Xefron

Here my speedtest

user posted image
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thumbup.gif nice brows.gif

fruitie
post Sep 29 2015, 03:58 PM

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QUOTE(KKW @ Sep 29 2015, 03:49 PM)
Finally upgraded to UniFi 50 from VIP20. Took less than 6 hours.

I did my upgrade via Xefron

Here my speedtest

user posted image
*
Congrats. rclxms.gif
That means high rise buildings can have 50Mbps. tongue.gif

How much?
KKW
post Sep 29 2015, 04:03 PM

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QUOTE(Xefron @ Sep 29 2015, 03:54 PM)
thumbup.gif  nice  brows.gif
*
Thanks for the fast services smile.gif

QUOTE(fruitie @ Sep 29 2015, 03:58 PM)
Congrats. rclxms.gif
That means high rise buildings can have 50Mbps. tongue.gif

How much?
*
Thanks. rclxm9.gif

I don't think all high rise building able to subscribe 50Mbps, maybe just those who using FTTH only hmm.gif

RM259 with ruby pack

This post has been edited by KKW: Sep 29 2015, 04:04 PM
fruitie
post Sep 29 2015, 04:06 PM

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QUOTE(KKW @ Sep 29 2015, 04:03 PM)
Thanks. rclxm9.gif

I don't think all high rise building able to subscribe 50Mbps, maybe just those who using FTTH only hmm.gif

RM259 with ruby pack
*
RM 259 excludes GST right?

I will stick to 30Mbps now though 50Mbps is tempting. brows.gif drool.gif
Xefron
post Sep 29 2015, 04:07 PM

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yup only high rise building with FTTH can go beyond 30Mbps.
KKW
post Sep 29 2015, 04:17 PM

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QUOTE(fruitie @ Sep 29 2015, 04:06 PM)
RM 259 excludes GST right?

I will stick to 30Mbps now though 50Mbps is tempting. brows.gif  drool.gif
*
Yeah excludes GST sad.gif

If you need the speed, upgrade then brows.gif
fruitie
post Sep 29 2015, 04:23 PM

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QUOTE(KKW @ Sep 29 2015, 04:17 PM)
Yeah excludes GST sad.gif

If you need the speed, upgrade then brows.gif
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I don't need the speed but I love to see the speed. laugh.gif
KKW
post Sep 29 2015, 04:50 PM

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QUOTE(fruitie @ Sep 29 2015, 04:23 PM)
I don't need the speed but I love to see the speed. laugh.gif
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Hahaha can try on maxis brows.gif

user posted image

This post has been edited by KKW: Sep 29 2015, 04:51 PM
MyPIA
post Sep 29 2015, 05:07 PM

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QUOTE(ahlin @ Sep 29 2015, 09:51 AM)
I also download stuffs and watch football live streaming. I guess the upload speed wont effect me much right? I think the live streaming you mentioned here is we live streaming to others?
*
Live streaming from internet won't be effected from uploading speed

If you're live streaming to internet then only it will be effected but not that much

You might be able to stream HD easily but it'll struggle if you're trying to upload full hd stream
fruitie
post Sep 29 2015, 05:19 PM

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QUOTE(KKW @ Sep 29 2015, 04:50 PM)
Hahaha can try on maxis brows.gif

user posted image
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Maxis LTE or Maxis Fibre 100Mbps? drool.gif
KKW
post Sep 29 2015, 05:25 PM

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QUOTE(fruitie @ Sep 29 2015, 05:19 PM)
Maxis LTE or Maxis Fibre 100Mbps? drool.gif
*
Maxis LTE smile.gif
fruitie
post Sep 29 2015, 05:30 PM

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QUOTE(KKW @ Sep 29 2015, 05:25 PM)
Maxis LTE smile.gif
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Too bad it has quota...
ahlin
post Sep 29 2015, 05:44 PM

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QUOTE(MyPIA @ Sep 29 2015, 05:07 PM)
Live streaming from internet won't be effected from uploading speed

If you're live streaming to internet then only it will be effected but not that much

You might be able to stream HD easily but it'll struggle if you're trying to upload full hd stream
*
I don't stream to the internet so I guess this didn't effect me much. Just got their call again and decided to proceed with the upgrade. thumbup.gif thumbup.gif
KKW
post Sep 29 2015, 06:01 PM

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QUOTE(fruitie @ Sep 29 2015, 05:30 PM)
Too bad it has quota...
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Yeah miss those unlimited days... cry.gif
jolmy
post Sep 29 2015, 06:25 PM

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Mobile telcos will not give us any unlimited quota at full speed anymore. They are already losing revenue from voice calls & SMS.

Maxis in particular is very expensive for all their mobile data plans, and topping up quota is so expensive today.

I guess this is a result for them giving you "unlimited" data but with speed throttle at 64kbps after your full speed quota is used up. They no longer can earn the metered charges by kilobyte.

QUOTE(fruitie @ Sep 29 2015, 05:30 PM)
Too bad it has quota...
*
QUOTE(KKW @ Sep 29 2015, 06:01 PM)
Yeah miss those unlimited days...  cry.gif
*
akira
post Sep 29 2015, 07:04 PM

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Hi,
I wish to upgrade my existing 5MB to 10MB, Check at TM website and how come the price is still 199, i thought it had reduced to 179.

Please advise. Thanks
alexwsk
post Sep 29 2015, 07:10 PM

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QUOTE(akira @ Sep 29 2015, 07:04 PM)
Hi,
I wish to upgrade my existing 5MB to 10MB, Check at TM website and how come the price is still 199, i thought it had reduced to 179.

Please advise. Thanks
*
official price is RM199
unless you get call from tm marketing, then can get discount
not sure any dealer here can help
fruitie
post Sep 29 2015, 07:15 PM

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QUOTE(KKW @ Sep 29 2015, 06:01 PM)
Yeah miss those unlimited days...  cry.gif
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Those were our great days. cry.gif
fruitie
post Sep 29 2015, 08:18 PM

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My Apps Store is still slow though slightly faster than earlier. hmm.gif

Using VPN download is much faster. laugh.gif

This post has been edited by fruitie: Sep 29 2015, 08:21 PM
dogcomz
post Sep 29 2015, 09:00 PM

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I just upgraded to Unifi 30 today, and my iPad and PC connect through Wi-Fi only can reach 20mb/s but my PC that connect through cable reach 30mb/s is it my router problem?

I'm using D-Link DIR 815 (provided by Unifi since 2011)
fruitie
post Sep 29 2015, 09:02 PM

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QUOTE(dogcomz @ Sep 29 2015, 09:00 PM)
I just upgraded to Unifi 30 today, and my iPad and PC connect through Wi-Fi only can reach 20mb/s but my PC that connect through cable reach 30mb/s is it my router problem?

I'm using D-Link DIR 815 (provided by Unifi since 2011)
*
Yes, router limitation.
dogcomz
post Sep 29 2015, 09:04 PM

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QUOTE(fruitie @ Sep 29 2015, 09:02 PM)
Yes, router limitation.
*
Then i have to buy new router my self or i can request from TM/Unifi? hmm.gif
kaizer_x
post Sep 29 2015, 09:07 PM

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anyone have disconnection issue? always no default gateway for my case since last few weeks
fruitie
post Sep 29 2015, 09:15 PM

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QUOTE(dogcomz @ Sep 29 2015, 09:04 PM)
Then i have to buy new router my self or i can request from TM/Unifi? hmm.gif
*
Yes, cannot request from UniFi. smile.gif
If you have any spare old router at home, can make it as an access point.
I'm using this method as well. biggrin.gif

QUOTE(kaizer_x @ Sep 29 2015, 09:07 PM)
anyone have disconnection issue? always no default gateway for my case since last few weeks
*
Nope.
kaizer_x
post Sep 29 2015, 09:16 PM

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QUOTE(fruitie @ Sep 29 2015, 09:15 PM)
Yes, cannot request from UniFi. smile.gif
If you have any spare old router at home, can make it as an access point.
I'm using this method as well. biggrin.gif
Nope.
*
is it router fault?
fruitie
post Sep 29 2015, 09:20 PM

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QUOTE(kaizer_x @ Sep 29 2015, 09:16 PM)
is it router fault?
*
I'm not sure, only if you have another router to try then only can validate.
Have you informed TM regarding this?
- JaY -
post Sep 29 2015, 09:21 PM

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getting really fedup with unifi + twitch issues. if i purchase a VPN such as PIA, will it help to be able to watch Source/High quality? vmad.gif vmad.gif
QuickFire
post Sep 29 2015, 09:31 PM

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Guys, I'm on Unifi 30 and recently Facebook and YouTube are generally crawling. Speedtest.net is ok. But that's probably because it's a local server. Anyone else experiencing this? I'd rather go back to Unifi 10 than stick with this.

I'm in the selayang / kepong area.
soul_project
post Sep 29 2015, 09:48 PM

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i'm also having problem with unifi today .. am on 30mbps ..

usually no problem .. today max 5mbps ..

pj ss2 area here ..
fruitie
post Sep 29 2015, 10:11 PM

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QUOTE(QuickFire @ Sep 29 2015, 09:31 PM)
Guys, I'm on Unifi 30 and recently Facebook and YouTube are generally crawling. Speedtest.net is ok. But that's probably because it's a local server. Anyone else experiencing this? I'd rather go back to Unifi 10 than stick with this.

I'm in the selayang / kepong area.
*
I just finished streaming on YouTube before typing this post, no issue. Smooth like butter on 30Mbps. hmm.gif
Edit: Start streaming another video now.
user posted image

QUOTE(soul_project @ Sep 29 2015, 09:48 PM)
i'm also having problem with unifi today .. am on 30mbps ..

usually no problem .. today max 5mbps ..

pj ss2 area here ..
*
I'm very near to you, Seapark here. Seems OK so far. hmm.gif

I do admit, it is slightly slower than usual, I can get more than 30Mbps but now on IDM is around 28Mbps.
user posted image

This post has been edited by fruitie: Sep 29 2015, 10:19 PM
kelvin4578
post Sep 29 2015, 11:44 PM

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Happen to me at wangsa maju, youtube quite fast but facebook having problem slow.
KKW
post Sep 30 2015, 01:03 AM

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Did some speedtest on 2.4Ghz/5Ghz wifi band on Asus RT-AC68U router smile.gif

LAN
user posted image

2.4Ghz
user posted image

5Ghz
user posted image

This post has been edited by KKW: Sep 30 2015, 01:04 AM
MyPIA
post Sep 30 2015, 01:36 AM

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QUOTE(KKW @ Sep 30 2015, 01:03 AM)
Did some speedtest on 2.4Ghz/5Ghz wifi band on Asus RT-AC68U router  smile.gif

LAN
user posted image

2.4Ghz
user posted image

5Ghz
user posted image
*
You're getting better ping on 5Ghz wifi as compared to LAN, that's quite nice...
dogcomz
post Sep 30 2015, 04:49 AM

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Anyone can suggest me router model that best fit Unifi 30?
jolmy
post Sep 30 2015, 06:34 AM

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QUOTE(dogcomz @ Sep 30 2015, 04:49 AM)
Anyone can suggest me router model that best fit Unifi 30?
*
I am using it with Asus RT-N12HP.

You can also go for Asus RT-N14UHP or any of the other higher-end models from Asus.
KKW
post Sep 30 2015, 08:06 AM

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QUOTE(MyPIA @ Sep 30 2015, 01:36 AM)
You're getting better ping on 5Ghz wifi as compared to LAN, that's quite nice...
*
I don't understand why 5Ghz has better ping over LAN hmm.gif

Maybe the short LAN cable which I crimp for my switch got some issue and causing slightly higher latency? laugh.gif
alucard1983
post Sep 30 2015, 08:30 AM

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hello there,

i am experience a weird situation and would like to know if there are similar cases out there and is there a solution to this

just got my unifi (transfer from terrace house to condo , hence modem change but router (d-link) remain the same ) . Everything is ok except, my handphones when connected to the wifi, is unable to download what app images , but messages come thru with no problem. I have even tried to sit in front of the modem to get max signal strength but the problem still happens.

i am facing this only now as this never happens when i was in my terrace house and its the first time it happens to me. Anyone has a solution to this?

thanks in advance
jusbella
post Sep 30 2015, 08:41 AM

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try run ping www.google.com -t BY USING LAN and WIFI, both!

if u getting packet lost on BOTH, den call TM to reset ur port, IF packet lost on WIFI den its the wifi issue, ur place a lot neighbor using same wifi frequency which will be interfere with other same frequency. So try change to either channel 1 or 7 or 6 or 11.

if still same issue den change better router issue. Which is AC and DUAL BAND type.

If changed better router den still same issue den its cable outside ur house issue and call TM to ask technician come to check.



QUOTE(alucard1983 @ Sep 30 2015, 08:30 AM)
hello there,

i am experience a weird situation and would like to know if there are similar cases out there and is there a solution to this

just got my unifi (transfer from terrace house to condo , hence modem change but router (d-link) remain the same ) . Everything is ok except, my handphones when connected to the wifi, is unable to download what app images , but messages come thru with no problem. I have even tried to sit in front of the modem to get max signal strength but the problem still happens.

i am facing this only now as this never happens when i was in my terrace house and its the first time it happens to me. Anyone has a solution to this?

thanks in advance
*
This post has been edited by jusbella: Sep 30 2015, 08:45 AM
jolmy
post Sep 30 2015, 12:43 PM

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Better still, try pinging your default gateway (192.168.1.1 if you did not change it), i.e. your router using both wired & wireless.

Let's say using wireless, pinging default gateway results in a very high ping, >100ms or even timed out, but no such issues with wired, then it is confirmed is the wireless issues.

QUOTE(alucard1983 @ Sep 30 2015, 08:30 AM)
hello there,

i am experience a weird situation and would like to know if there are similar cases out there and is there a solution to this

just got my unifi (transfer from terrace house to condo , hence modem change but router (d-link) remain the same ) . Everything is ok except, my handphones when connected to the wifi, is unable to download what app images , but messages come thru with no problem. I have even tried to sit in front of the modem to get max signal strength but the problem still happens.

i am facing this only now as this never happens when i was in my terrace house and its the first time it happens to me. Anyone has a solution to this?

thanks in advance
*
QUOTE(jusbella @ Sep 30 2015, 08:41 AM)
try run ping www.google.com -t BY USING LAN and WIFI, both!

if u getting packet lost on BOTH, den call TM to reset ur port, IF packet lost on WIFI den its the wifi issue, ur place a lot neighbor using same wifi frequency which will be interfere with other same frequency. So try change to either channel 1 or 7 or 6 or 11.

if still same issue den change better router issue. Which is AC and DUAL BAND type.

If changed better router den still same issue den its cable outside ur house issue and call TM to ask technician come to check.
*
darren84
post Sep 30 2015, 02:20 PM

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Hi, those having issues with downloading from Appstore due to the ultra mega slow speed, I wonder if you all have lodged complaint to MCMC before?

Has anyone got an official explanation from TM and get an answer how long it will last?
dogcomz
post Sep 30 2015, 02:35 PM

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I changed my router Wireless Mode to 802.11n or mixed (n/g/b) was set as 802.11 mixed (g/b) and now my Wifi speed is faster than LAN speed LOL...

LAN
user posted image

Wifi (iPad)
user posted image

Wifi(PC)
user posted image

This post has been edited by dogcomz: Sep 30 2015, 02:36 PM
kennykong85
post Sep 30 2015, 02:51 PM

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I am a streamxy user and I m interest to sign up unifi now. any sales team around?
xphonerz
post Sep 30 2015, 05:52 PM

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QUOTE(kennykong85 @ Sep 30 2015, 02:51 PM)
I am a streamxy user and I m interest to sign up unifi now. any sales team around?
*
u can contact bro Xefron
i just upgrade my unifi from 10 > 30 rclxm9.gif

usernameINVALID
post Sep 30 2015, 07:34 PM

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hi guys...

can anyone care to share what steps need to be taken after u receive the email that notify that ur unifi have been succesfully upgraded...

and what did u and tm do after u failed to experience the supposedly upgrade package...

i agreed to upgrade my unifi from 10mbps to 30mbps but my download is still 10mbps but my upload has been reduced to 5mbps which confirms that im on the 30mbps package...on my occ.unifi page also confirms that.
ive reboot,unplug the power source to the router,already filed a report and today the technician come and check and did something in my area but still nothing changed.
i can still menoron at 1.1MBps like any other day while im on the 10mbps.
tomorrow i have to call the technician to report that im still facing the prob...any pointer/s that i can do on my end?
much appreciated
NubPro
post Sep 30 2015, 07:42 PM

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QUOTE(usernameINVALID @ Sep 30 2015, 07:34 PM)
hi guys...

can anyone care to share what steps need to be taken after u receive the email that notify that ur unifi have been succesfully upgraded...

and what did u and tm do after u failed to experience the supposedly upgrade package...

i agreed to upgrade my unifi from 10mbps to 30mbps but my download is still 10mbps but my upload has been reduced to 5mbps which confirms that im on the 30mbps package...on my occ.unifi page also confirms that.
ive reboot,unplug the power source to the router,already filed a report and today the technician come and check and did something in my area but still nothing changed.
i can still menoron at 1.1MBps like any other day while im on the 10mbps.
tomorrow i have to call the technician to report that im still facing the prob...any pointer/s that i can do on my end?
much appreciated
*
Tweet them. Nope, there's nth u can do

usernameINVALID
post Sep 30 2015, 07:47 PM

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QUOTE(NubPro @ Sep 30 2015, 07:42 PM)
Tweet them. Nope, there's nth u can do
*
tomorrow im gonna call the technician that visited my area to tell him nothing changed and wait what he's gonna do...is it normal to use ipv6 instead of ipv4?does it affect anything?
fruitie
post Sep 30 2015, 07:49 PM

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From: KUL
QUOTE(usernameINVALID @ Sep 30 2015, 07:34 PM)
hi guys...

can anyone care to share what steps need to be taken after u receive the email that notify that ur unifi have been succesfully upgraded...

and what did u and tm do after u failed to experience the supposedly upgrade package...

i agreed to upgrade my unifi from 10mbps to 30mbps but my download is still 10mbps but my upload has been reduced to 5mbps which confirms that im on the 30mbps package...on my occ.unifi page also confirms that.
ive reboot,unplug the power source to the router,already filed a report and today the technician come and check and did something in my area but still nothing changed.
i can still menoron at 1.1MBps like any other day while im on the 10mbps.
tomorrow i have to call the technician to report that im still facing the prob...any pointer/s that i can do on my end?
much appreciated
*
Nothing from your end, this needs technician to fix it outside of your house.
I faced this too when I upgraded from VIP 5 to VIP 10, only upload speed was upgraded but not download speed. It was like for 3 days before it was successfully fixed. I requested TM to waive for me those days because I didn't enjoy the real speed. I got waived in my next bill. thumbup.gif

I was so worried that it will happen again when I upgraded to 30Mbps but luckily nothing happened, all went well. biggrin.gif
MyPIA
post Sep 30 2015, 07:57 PM

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Joined: May 2013
From: KL/Selangor
QUOTE(usernameINVALID @ Sep 30 2015, 07:34 PM)
hi guys...

can anyone care to share what steps need to be taken after u receive the email that notify that ur unifi have been succesfully upgraded...

and what did u and tm do after u failed to experience the supposedly upgrade package...

i agreed to upgrade my unifi from 10mbps to 30mbps but my download is still 10mbps but my upload has been reduced to 5mbps which confirms that im on the 30mbps package...on my occ.unifi page also confirms that.
ive reboot,unplug the power source to the router,already filed a report and today the technician come and check and did something in my area but still nothing changed.
i can still menoron at 1.1MBps like any other day while im on the 10mbps.
tomorrow i have to call the technician to report that im still facing the prob...any pointer/s that i can do on my end?
much appreciated
*
Just call tm and tell them your port is being capped at 10mb, after that keep calling them for update and make sure to mention your previous case ID so they can file an Assurance complain...

Usually takes 3 days..
NubPro
post Sep 30 2015, 07:58 PM

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QUOTE(usernameINVALID @ Sep 30 2015, 07:47 PM)
tomorrow im gonna call the technician that visited my area to tell him nothing changed and wait what he's gonna do...is it normal to use ipv6 instead of ipv4?does it affect anything?
*
Basically, if you are only a consumer and a web surfer, there shouldnt be anything for you to worry about.
Nonetheless, ipv6 should be a standard real soon as ipv4 is about to be used up completely.
usernameINVALID
post Sep 30 2015, 08:04 PM

New Member
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Joined: Feb 2012
QUOTE(fruitie @ Sep 30 2015, 07:49 PM)
Nothing from your end, this needs technician to fix it outside of your house.
I faced this too when I upgraded from VIP 5 to VIP 10, only upload speed was upgraded but not download speed. It was like for 3 days before it was successfully fixed. I requested TM to waive for me those days because I didn't enjoy the real speed. I got waived in my next bill. thumbup.gif

I was so worried that it will happen again when I upgraded to 30Mbps but luckily nothing happened, all went well. biggrin.gif
*
mine aint so seamless as before cry.gif
QUOTE(MyPIA @ Sep 30 2015, 07:57 PM)
Just call tm and tell them your port is being capped at 10mb, after that keep calling them for update  and make sure to mention your previous case ID so they can file an Assurance complain...

Usually takes 3 days..
*
i filed last friday and only today they sent someone...even then he received the wrong info stating that i have no internet as to what ive reported...this port u mention,do they need to sent someone or they can do it remotely at the center?

QUOTE(NubPro @ Sep 30 2015, 07:58 PM)
Basically, if you are only a consumer and a web surfer, there shouldnt be anything for you to worry about.
Nonetheless, ipv6 should be a standard real soon as ipv4 is about to be used up completely.
*
noted smile.gif smile.gif
MyPIA
post Sep 30 2015, 08:06 PM

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Joined: May 2013
From: KL/Selangor
QUOTE(usernameINVALID @ Sep 30 2015, 08:04 PM)
mine aint so seamless as before cry.gif

i filed last friday and only today they sent someone...even then he received the wrong info stating that i have no internet as to what ive reported...this port u mention,do they need to sent someone or they can do it remotely at the center?
noted  smile.gif  smile.gif
*
I'm pretty sure it is remotely.

You have to be clear when making complain otherwise they'll file the wrong complain and you'll have to wait for really long.. smile.gif
NubPro
post Sep 30 2015, 08:11 PM

Casual
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397 posts

Joined: Apr 2012
QUOTE(usernameINVALID @ Sep 30 2015, 08:04 PM)
mine aint so seamless as before cry.gif

i filed last friday and only today they sent someone...even then he received the wrong info stating that i have no internet as to what ive reported...this port u mention,do they need to sent someone or they can do it remotely at the center?
noted  smile.gif  smile.gif
*
https://twitter.com/TMConnects

Their customer service there are much more reliable.
usernameINVALID
post Sep 30 2015, 08:11 PM

New Member
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Junior Member
36 posts

Joined: Feb 2012
QUOTE(NubPro @ Sep 30 2015, 08:11 PM)
https://twitter.com/TMConnects

Their customer service there are much more reliable.
*
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usernameINVALID
post Sep 30 2015, 08:36 PM

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Joined: Feb 2012
miss the days when i never have to call their operator...ever...maybank & umobile are far more friendly
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