I have been facing to slow internet connection for a long time
I remember the internet lag from May until now
The connectivity issue is still remain the same and some time is worst then before
The speed can go to 0.01mbps sometime
especially when gaming,When I playing league of legends,I get 100ping most of the time but my friend who using Unifi only 18 ping

Which internet service are you using?
Maxis Fibre?

Yes,I am using Maxis Fibre

Hi Lee Hoe Mun,

Have you try to play your preferred online gaming during off peak period?
What time does this occurrence started?
Any power cycle restart performed before (unplug and plug all the cable & restart your modem and router)?

Thank you

Tried..tried...tried...
I have tried everything I could,the result is still remain the same
I have experience this bad services since the beginning of May

Hi Lee Hoe Mun,

We believed that the ping is within the acceptable range wherein you can have a smooth gaming experience.

Thank you

So you mean you're not going to fix this thing?
And just left this ping at this level?
Do you know this is not a acceptable ping?Delay like hell
And you still this is say okay.How many customer have complaint about this issue?
And you just leave this issue behind.NEVER GONNA FIX ANY SINGLE ISSUE THAT THE CUSTOMER FACING.
I say 1mbps you say smooth gaming experience
NICE ONE
#BESTINTERNETSERVICEPROVIDER
#BESTCUSTOMERSERVICE

Terminate Maxis Fibre & switch to UniFi then.

You more funny,ISP got problem then call customer go change to the other ISP

Hello Maxis,
With all the respect, when someone complains to you about your service, it means the user/consumer is not satisfy with the service provided right. In this case A gamer who is experiencing a ping of more than 100ms. Let's put in an average ping of 150ms shall we ? Now say we're playing a match with a 150ms ping, not only does the delay can be felt badly, the players action/skill cast is delayed by a good 1 or 1.5 seconds which is really the difference between winning or losing. Now that the main point is said, I would like to add on with ping spike. When playing a game or any game, chances are gamers will tell you they experience before a sudden ping spike. And this ping spike is not like 50ms or 100ms, but a ridiculous 500ms - 1000ms ping. With this sort of ping, it renders a player useless, sometimes even disconnecting at peak stages of gameplay. Mind you latency is so important even graphic card and monitors manufactured today are fitted with low latency enhancement. Gaming peripherals and hardware manufacturer are building High quality low latency hardware because they know every millisecond of ping counts and that will be the difference between winning or losing. As an ISP, you should know the facts as you're part of the game also. Only this time the real world game. Don't you like it if your (maxis fibre) latency is lower than your competitors ? I mean common sense would tell you if you can achieve this and prove it to the market , you can have more subscribers opting for Maxis home Fibre am I right ?

So maxis customer service,
when you have a user/consumer complaining don't just sit down and tell users what's best for them. Instead get on your feet and start finding a solution for your problem. If you think we customers are a joke, no worries then. Heck we have a ton of user complaining in this forum too. Treat your customers right and be rewarded at the end. Don't let this small mishap be taken up straight to higher authority.
Thank you and have a nice day maxis cs.

PS: I'm using home Fibre service as well and I fully understand the problems of my fellow LYN's because I'm experiencing it too. Everyday.

you could file a complaint
https://aduan.skmm.gov.my/eaduan_c/edaftar....FTOKEN=16661949

This post has been edited by Falcon95: Sep 18 2015, 12:15 AM

Whose being funny?
I'm giving you a way out. You know Maxis is bad, and you kept complaining about them.
You know there's something better out there, so why stay with Maxis then?

And for the record, I'm not working for neither lowyat nor Maxis.
I'm a normal forumer, not Maxis's customer service.
This forum is for all purposes, it doesn't belong to Maxis.

maxis is still an infant compared to unifi. TM has been providing internet connection for a long time. Look at how they have improved in terms of connection speed, performance and customer support. I am not saying they are perfect but much better than maxis. Plus maxis is known to throttle connection speed. And their support will take at least 3 days to response back to you. If you want to stick with them it's fine. But if you got the maxis bundle with astro then too bad you can't move away.

Look at the complains in this forum and their forum and facebook. Lots of complain on the connection speed for MONTHS and they do nothing about it. They actually know about the problem and refuse to 'fix' it. Or should I say they did it on purpose.....???????