Hello,

I am Hotlink prepaid user. I wanted to download my phone usage from the E-statement, but it fail to load.
Please help to look into the problem and get it fix as soon as possible?

Thanks.

Hi Legend_hihi,

Have you try using other browser like IE or Mozilla?
What is the error message appear on the page?

Thank you

Hello,

I have tried with Mozilla and Google Chrome and the results remains

Error message

1. Google Chrome -
A TLS 1.0 fallback was able to handshake with the server, but we no longer accept TLS 1.0 fallbacks.
The server needs to be updated to correctly implement version negotiation and preferably support TLS 1.2
2. Mozilla -
Secure Connection Failed

Thank you

Hi legend_hihi,

How about IE? Could you download from the browser?

Thank you