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 ILLEGEAR Z5 & Z7 Discussion Thread V2, ILLEGEAR Z7 is here!

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Prince J
post Jul 27 2016, 03:39 PM

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QUOTE(lengzai9999 @ Jul 27 2016, 03:38 PM)
Hi Prince J , i am coming to your office at Saturday , can i know how long it take to repair my laptop? ( the number 3 keep spam ) , and i would like to have a dust cleaning, is it free or? i am still in warranty.. just bought 2/ 3 month ago @@
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Hi Lengzai9999,

If the whole palm rest exchange is required, it takes about 2 to 4 working days during peak time, 1 to 2 working days in non-peak period.

This post has been edited by Prince J: Jul 27 2016, 03:40 PM
Prince J
post Jul 27 2016, 04:01 PM

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QUOTE(lengzai9999 @ Jul 27 2016, 03:46 PM)
Hi Prince J

or mabye next suitable time. cause i need it for my work ==""
cause sometime the num3 keep spam . quite annoying while i doing my paperwork . sometime need to hard press the num3 only it will stop awhile and then continue.. need to see the num3  mood .. LOL
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No problem just let me know when you want to visit us.
Prince J
post Aug 1 2016, 10:37 AM

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QUOTE(hayrol @ Jul 30 2016, 05:01 PM)
Haha. Same bro. Bough myself a new external monitor- ACER R241Y IPS Ultra thin monitor; for my D5, since 1 monitor is not enough.

user posted image

[attachmentid=7206668]
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That's pretty cool setup biggrin.gif
Prince J
post Aug 3 2016, 05:53 PM

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QUOTE(CaptKyle @ Aug 3 2016, 05:39 PM)
I have the same issue but mine are up arrow key and numpad 8 spamming , exactly the same situation .
I just sent to illegear office last week and received their call just an hour ago , they told me that they couldn't find any isuue on my laptop (skylake I7 gtx960) which I bought on 31st of Dec 2015 . Now my mind is blank . No idea what to do now because I know that the key spamming issue are annoying .
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HI CaptKyle,


We left the notepad and numlock on overnight, there is no single key spam found.

Tested in both your OS and our OS.

Could you drop by and show the problem to us?

Thanks.

This post has been edited by Prince J: Aug 3 2016, 05:53 PM
Prince J
post Aug 8 2016, 11:01 AM

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QUOTE(christ14 @ Aug 7 2016, 05:16 PM)
when i needed my z5 for entertainment and work done on the go thats when the fcuking shit charger decides to fail me fucking hell.. was playing csgo when suddenly the fps dropped like u play it without charger... went to check the charger and its without the green indicator. i thought my extension faulty plug everywhere also same... FUCK!!!!!!!!!!!!!!!!!!!!!!!

ok i have to calm down
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Hi christ14,

Can we check your adapter / uk power cord? We will exchange a new one for you if it's still under warranty.

QUOTE(v1n0d @ Aug 8 2016, 02:03 AM)
Anyone here owns (or has had hands-on with) both the Z5 & Z7? Curious as to what justifies the RM1k premium on the Z5 despite it having the smaller screen. From the website, the internal specs are identical.
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The Z5 offered with promotion has a Nvidia GTX970M 6GB GDDR5. The GTX970M is 60% stronger than GTX960M 4GB GDDR5, the default GPU in Z7.
Prince J
post Aug 8 2016, 11:48 AM

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QUOTE(christ14 @ Aug 8 2016, 11:12 AM)
Thanks princeJ. Lol. Luckily it's Monday today. Don't think I could be bringing it to ur place cuz I'm so far away.

Any charger with the same ratings is good right? 19V 7.9A output? It's the first version Z5
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You can try changing the power cord to see if that works first, then arrange exchange the cord with us.
Prince J
post Aug 8 2016, 01:02 PM

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QUOTE(v1n0d @ Aug 8 2016, 12:03 PM)
Thank you. Which would you recommend if I mainly play DotA 2? Looking to max out all settings at 1080p. Don't really need anything more powerful as I rarely find the time to play anything else.
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GTX960M can max out DOTA 2, you won't need GTX970M albeit it's more future proof.

QUOTE(christ14 @ Aug 8 2016, 12:46 PM)
Hmm.. tested 2 power cords one 2 round pin the other 3 pin normal. Doesnt seems to light up. Limited place to source this now
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Please bring it to us so we can check smile.gif

QUOTE(moe_01 @ Aug 8 2016, 12:59 PM)
did the s5 get a price bump?
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No. Now the S5 is bundled with IPS Gsync screen by default because the TN screen is sold out, that was why the base price increased by RM300.
Prince J
post Aug 12 2016, 03:31 PM

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QUOTE(mik33mo @ Aug 12 2016, 03:17 PM)
Wondering if anyone has encountered build-in touch-pad and keyboard freezing on z5 windows 7. (Unable to move using mousepad or type on keyboard)

However external keyboard and mouse works fine even when the build-ins froze.
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Hi mik33mo, there is no such issue reported by other users, may I know if you install your own windows?
Prince J
post Aug 12 2016, 04:09 PM

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QUOTE(mik33mo @ Aug 12 2016, 03:38 PM)
Hi Prince J, windows and drivers was installed by your company.

It occurs randomly, sometimes everything is ok after restart and other times it freezes after a few minutes.

Had send in for bios-flash the other day, after that works fine but it started again.

Wondering anyone encountered same problem that has it fixed.
P/S: No offense intended.
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Can I have your order number/serial number to check your machine details?
Prince J
post Aug 12 2016, 11:19 PM

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QUOTE(iFake322 @ Aug 12 2016, 10:19 PM)
Mine doesn't help, noticed that the issue started from 99% week back and right now 95%
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Hi iFake322,

You can recalibrate the battery. Will give you a manual if you want to do so.
Prince J
post Aug 15 2016, 10:48 AM

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QUOTE(huislaw @ Aug 13 2016, 12:22 AM)
Can I have the manual too? Thanks.  biggrin.gif
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Will ask my tech to write a manual.
Prince J
post Aug 15 2016, 07:08 PM

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QUOTE(MrLawKH @ Aug 15 2016, 01:58 PM)
Hi there. New owner for Z7 GTX970m who received it on last Friday. May I ask how to configure M1 to M4 macro keys? Thanks.
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Hi MrLawKH

Welcome to the club. Please download the macro software on the front page, you can assign macrokey with that software smile.gif
Prince J
post Aug 16 2016, 10:46 AM

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QUOTE(LalaluSan @ Aug 16 2016, 09:44 AM)
Prince J , my top row numerical key ( number 2 )  tend to stuck sometimes.. Any idea on how to solve this?
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Hello lalalusan, possible that we can check your keyboard?
Prince J
post Aug 18 2016, 11:06 AM

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QUOTE(kirk spec @ Aug 17 2016, 08:16 PM)
hi guys.. i just found that fn+2 key can be set with on/off/breath.. what is that for? :/
im using z5
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Hello kirk,

FN+2 doesn't have function, it's for another similar model but we use the same BIOS smile.gif
Prince J
post Aug 20 2016, 10:32 AM

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QUOTE(hifzil @ Aug 19 2016, 02:57 PM)
what is the good practice to keep battery life longer. hmm.gif

at home i'll plug the charger all the time.
at office i'll use battery till 10% alert then only charge.
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Hi hifzil,

The best way to enhance the battery life span is to remove the battery from the laptop. Use it and recharge once a month.
Prince J
post Aug 30 2016, 11:48 AM

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QUOTE(kirk spec @ Aug 28 2016, 08:36 PM)
hi.. do you guys have a notification of choosing whether want to select headphone or speakers when headphone audio jack is plugged in? when i open playback devices, my headphone is recognize as speakers.. so the sound was output at headphone.. i want it can change between speaker or headphone without plug out the audio jack.. i tried to roll back the realtek HD audio.. it has that feature to change it without unplug the audio jack..but the there are no sterio mix at recoding devices.. right now i have realtek HD 6.0.1.7730

well.. main reason i was so concern about this is because i want to ouput the audio to both speakers and headphone
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Hi kirk,

Try to reinstall hotkey and audio drivers to see if the issues still persists.
Prince J
post Sep 13 2016, 10:53 AM

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QUOTE(aBcD-| @ Sep 11 2016, 06:08 PM)
Hello all, it had been awhile since I was here.

Well, I frequently use my laptop while plugged in.

As present, even at 89% of battery power, it can only last less than 2 hours.
While it was plugged in, it shows plugged no charging, at 90-95%.

Well, I am still busy with my work and semester. Does battery re-calibration process can be done by end user?
I hope it could, as I wish to settle this issue by myself as this moment I may not able come KL.

Thanks
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Dear abcd,

You can try this calibration method:
In Control Panel -> Power Plans -> Create a Power Plan -> Named as "Calibrated" -> Choose "Never" in plug in and battery mode -> Let the battery drained off -> Recharge back.


QUOTE(rururun @ Sep 12 2016, 01:19 PM)
Speaking of battery, I have noticed a massive deterioration of battery life after 1.5 years of use. I always discharge and recharge my battery regularly. Previously it used to hibernate when battery is low around 7%. Recently, my laptop starts turning off on its own (straight dies, not hibernate) when battery level is at around 30% or more. Now it has gone to a point where even if my battery is showing 95%, the laptop turns off immediately after I switch off my adapter or pull out the power cord.

Just tried shutting down properly at 95% battery and turn on the laptop without power supply, the laptop couldn't start. Only start when I turn on adapter. The battery is like non existent now..
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Can we check the system?

QUOTE(FuNks @ Sep 12 2016, 09:50 PM)
anyone knows how to remove Z5 battery?
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https://www.youtube.com/watch?v=htDl1tMNaU0
Prince J
post Sep 13 2016, 04:17 PM

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QUOTE(rururun @ Sep 13 2016, 02:25 PM)
Unfortunately I'm studying abroad right now. Won't be back till next year. Sigh quite disappointed since I took care of the battery like a baby lol
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No problem you can send to us when you are back, will assist.
Prince J
post Sep 14 2016, 11:10 AM

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QUOTE(aBcD-| @ Sep 13 2016, 07:05 PM)
Hi there,

Assumed that I have selected "Never" in both plug in and battery mode.
Then, about critical battery threshold. What will be the limitation of percentage should I set for the battery to drain off.
By the drained off mean, completely shut downed (no power at all) or few % of battery left?
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Hi abcd,

Yes use the computer in battery mode until the laptop shutdown by itself.
Prince J
post Sep 20 2016, 10:44 AM

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QUOTE(calintztan @ Sep 20 2016, 12:09 AM)
Potential future buyer here. If my laptop support gsync, can i connect it to a gsync external monitor?
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Theoretically yes, but Z5 and Z7 don't support Gsync at the moment.

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