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 ILLEGEAR Z5 & Z7 Discussion Thread V2, ILLEGEAR Z7 is here!

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Prince J
post Jan 27 2016, 10:32 AM

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QUOTE(renzi_kyo @ Jan 25 2016, 01:32 PM)
According to CPU-Z. RAM Manufacturer - A-data technology.
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Hi renzi,

It's mixed up with the crucial ram, please send it back to us and we will exchange your ram.
Prince J
post Jan 27 2016, 02:00 PM

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QUOTE(dorayaki95 @ Jan 26 2016, 06:13 PM)
viable timeframe
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During the time you visited us we have told you that we can complete the exchange around mid of February.

Your mum said you are gonna fly on early of February that was why we proposed the REFUND to you.

Why would we use refund as an excuse? Which company likes to refund?
Prince J
post Jan 27 2016, 03:25 PM

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QUOTE(aBcD-| @ Jan 27 2016, 03:18 PM)
A question here, I found that my external hdd connected to left side of USB 3.0 port, it shows D is not accessible, parameter is incorrect.

Therefore, I tried to connect 4 of available ports. In conclusion, I'm pretty sure that this problem occur only when I connected to left side of USB 3.0 port. Other ports are fine, any solution for this problem?
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Hi aBcD,

The left side 2x USB ports share their power, do you have issue connect to other devices?
Prince J
post Jan 27 2016, 08:01 PM

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QUOTE(aBcD-| @ Jan 27 2016, 03:48 PM)
Other devices like mouse, keyboard and phone are connected perfectly.

Only my hdd having parameter incorrect issue when it connected to left side 3.0 port, 2.0 can connect properly.
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The left-side two USB ports share their power. The USB 2.0 has higher watt, please connect your external HDD to that port.
Prince J
post Jan 29 2016, 11:24 AM

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QUOTE(StenCL @ Jan 28 2016, 10:24 PM)
Hello Z5 users or soon to be users. Happy to say that I might soon going to purchase a Z5 laptop for my first gaming laptop while the CNY promo is still here. moneyflies.gif

Just wondering about the delivery service, what did you guys chose; the Illegear staff delivery or the GDEX Express delivery service?

If anyone chose the GDEX delivery, is there any problem? Like anything at all? And how's the packaging done? (Need to avoid thief ph34r.gif )
Self Collection at Oval Damansara HQ is not suitable for meh... Far...  sad.gif

Thanks in advance for the comment/advice.  icon_question.gif
Erm.. Is this the right thread to ask this type of questions?  sweat.gif
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Hi StenCL,

Where do you live? Staff delivery is only available within klang valley.
Prince J
post Jan 29 2016, 11:24 AM

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QUOTE(aBcD-| @ Jan 28 2016, 09:05 PM)
Yeah it is seagate brand, I purchased 3 years ago I think.

Actually, it can be detected but it just shows D parameter is incorrect. However, since it is shared, even I connected to 3.0 port and leaving the 2.0 port empty, it is still the same. But I have no issue regarding 3 of 4 ports.
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Hi aBcD,

Perhaps you can send in your laptop, we will test it with our external HDD.
Prince J
post Jan 29 2016, 08:04 PM

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QUOTE(aBcD-| @ Jan 29 2016, 07:32 PM)
Will do, I planned to visit at end of February.

Btw, is that possible for I to disable bios splash screen during startup? I'm trying to minimise the time of boot up.
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Which OS are you using? If you are using windows 10, you can change it to "UEFI".
Prince J
post Jan 30 2016, 10:59 AM

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QUOTE(ckchia1 @ Jan 30 2016, 01:26 AM)
Guys, i need some serious help here, i just bought a S7 without OS.
After i installed the win7, i cant install any any drivers due to the laptop cant read any usb or any external hard drive(laptop come wif 4 3.0usb). PLS i really need help on this ! thx !
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Hi ckchia1,

If you need any help, we can help you to install the drivers, please bring in.
Prince J
post Feb 1 2016, 11:29 AM

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QUOTE(Miracle_Fate @ Jan 30 2016, 10:16 PM)
btw i want to ask all Z5 user here, if we shut down the laptop d but the AC adapter power is still on and connect to Z5, is this will dmg the battery?
since i have a habit is when i click shut down then i go to bed already i didnt wait it totally shut down and close the ac power. My previous laptop i took off the battery so i din have this problem.
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Hi Miracle,

I suggest you to unplug the ac in-jack port from your computer. We had a Z5 user's computer struck by lightning.
Prince J
post Feb 1 2016, 11:31 AM

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QUOTE(xarive @ Jan 31 2016, 01:35 PM)
Could it be possible to include the beep code manual for Z5? My laptop beeps sometimes and I would like to know what happened.

Is it possible for us to manually change my 2nd drive ? Currently using 1TB SSHD which I think it has something to do with the beeps. I would like to change to 1TB 7200 RPM Hitachi HDD.
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Hi xarive, if you know how to change it then it's fine. Or you can visit us we will help you to change it to see if the beeping still persists.
Prince J
post Feb 1 2016, 11:32 AM

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QUOTE(SerbaSerbi @ Jan 31 2016, 05:45 PM)
can anyone please provide a short description of what
this "Shift+7 with Numlock issue" is all about?

what are the problems or symptoms associated with this
problem?

so far my grandson cannot find an official problem definition on it
only a mention of a BIOS to fix this problem - but what problem
is this?
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The Skylake Z5 had a bug of typing "&" while you enable the numlock.

The new BIOS update had resolved that issue and all new Z5 skylake will be delivered with the updated BIOS.
Prince J
post Feb 2 2016, 11:01 AM

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QUOTE(Kristinax @ Feb 1 2016, 07:07 PM)
Hi prince j, my z5 keyboard suddenly not working when I typing, my mousepad and turn off switch also not working. So I used my mouse to restart my laptop but it stuck at restating very long. How to solve this problem?? Totally can't turn off it T^T.
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Hi Kristinax,

Saw this in the offline message, will reply in a while smile.gif
Prince J
post Feb 3 2016, 11:02 AM

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QUOTE(Kristinax @ Feb 3 2016, 02:48 AM)
It's built in battery how pull?
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Hi Kristinax,

I guess they were saying that the computer can be forced to shutdown by pressing the power button 3 to 4 seconds.

This post has been edited by Prince J: Feb 3 2016, 05:39 PM
Prince J
post Feb 4 2016, 10:57 AM

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QUOTE(kmc3388 @ Feb 3 2016, 10:38 PM)
I have some question.

1. Is it normal that my keyboard backlight for 'o' key to be dimmer than all the keys around it?

2. I couldn't get my touchpad's left and right key to click on the far left/right side. But if click hard enough, it can be registered, and there's a click. And the keys can be see slanting from middle of the touch pad to each far side of the key. Is this normal? As i've never seen a touchpad that required to click inner side of the key. It doesn't make sense operation with one hand at all.

Anyone else have the same problem? I'm having the z5 skylake.
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Hi kmc3388,

Can you whatsapp us the photo of your keyboard backlight?

As for the touchpad, we will check it when you visit us for changing the ram.
Prince J
post Feb 5 2016, 11:01 AM

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QUOTE(aBcD-| @ Feb 4 2016, 01:34 PM)
What about macro keys and power button of yours? Does it definitely white? Mine have little dimm color on it, just like yellowish
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Hi abcd,

Our demo macro key is yellowish too, you can come to compare your macro key backlight color to our demo if you want smile.gif
Prince J
post Feb 5 2016, 02:52 PM

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QUOTE(aBcD-| @ Feb 5 2016, 12:39 PM)
Thanks, good to know that.

Btw, I extracted color profile from CD. I followed the instructions to apply it as well. Eventually, the color profile is applied and my screen has transparent "redwish" and it is dark. Does color profile supposed to be this way?

I thought I did some mistakes at first time, so I applied for second time. It is still the same, right now I'm stick to the windows default color profile.
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After calibrated screen looks warmer than before.
Prince J
post Feb 6 2016, 11:22 AM

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QUOTE(Miracle_Fate @ Feb 5 2016, 04:12 PM)
A question need to ask here,when install windows does UEFI and LEGACY indtall method are the same?because my fren help me to change to legacy and i wish to change back UEFI because i prefer see illegear logo than windows logo haha
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Hi Miracle,

Try changing the boot option to "UEFI" to see if you are able to boot into windows.
Prince J
post Feb 12 2016, 10:56 AM

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QUOTE(Wilson Teoh @ Feb 11 2016, 08:52 PM)
i think my 7265N network card also having the high ping issue... anyone know how to fix it? Why is it different from the model of network card mention in the invoice? I just updated the driver so now will keep trying out.
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Hi Wilson,

We have responded your message on FB.

QUOTE(latworx @ Feb 12 2016, 10:53 AM)
about update the bios, i was trying to do so yesterday, but every time i boot into the flashdrive, the keyboard is not functioning, even if i connect external kboard. Am I miss some setting?
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Hi latworx,

In windows 7 /8.1 environment, make a bootable USB pendrive with Rufus and choose "MS-DOS". Then transfer the BIOS files into it.
Prince J
post Feb 12 2016, 06:35 PM

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QUOTE(latworx @ Feb 12 2016, 12:09 PM)
i've done the rufus in win10. it can boot into flashdrive. means the bootable usb is working. but cant type anything. so i cant initiate the 'dos.bat' instructions. do i really need to do the rufus in win7/8.1 only?
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QUOTE(aBcD-| @ Feb 12 2016, 02:06 PM)
thanks, am first time user of nvidia  tongue.gif
same here, problem is i dun have windows 8/7 to make bootable usb with rufus
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Hi, if you don't have windows 7/8.1 to make a bootable usb drive, you can visit us during next service and we will help you to flash the BIOS.
Prince J
post Feb 13 2016, 06:18 PM

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QUOTE(StenCL @ Feb 13 2016, 05:22 PM)
Guys. I need serious help here. For some reason after I click on the "OneKey_DriverInstaller" and select all to install the stuff. Not sure why I did that. After that my all my USB post didnt detect anything no mouse no pendrive. SOS
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Hi,

Which Windows are you installing?

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