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 ILLEGEAR Z5 & Z7 Discussion Thread V2, ILLEGEAR Z7 is here!

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Prince J
post Dec 11 2015, 11:03 AM

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QUOTE(Miracle_Fate @ Dec 11 2015, 01:02 AM)
i did not receive the message , i asked in whatapps why eta mid of december has changed to end of december and they seen and no reply me too and that was 4 days ago. illegear whatapps dint reply me many times d i duno why maybe i already made full payment? tongue.gif
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Hi Miracle,

Please pm me your order number let me check your spec.

We just started to call / whatsapp after the show at mmu and haven't informed everyone because there are too many.


Prince J
post Dec 14 2015, 11:22 AM

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QUOTE(Cellius @ Dec 13 2015, 01:43 PM)
Can anyone show me the performance of Illegear z5 Skylake?
Or any Illegear z5 performance?
I am thinking about buying that for casual gaming
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We will run benchmarks for the Z5 Skylake once it has arrived.

QUOTE(xarive @ Dec 14 2015, 12:46 AM)
Im facing the same issue. Which wifi card you're using? I'm using 7260ac and it seems to be the card issue itself.
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Hi xarive and Blizzard,

You guys can send in and will exchange with a new 7260AC to see if the issue still persists.
Prince J
post Dec 14 2015, 03:19 PM

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Hi xarive and blizzard,

You guys can also try changing the channel in the router settings (avoid conflict with neighbours) and connect using the 5GHz band.

This post has been edited by Prince J: Dec 14 2015, 03:19 PM
Prince J
post Dec 14 2015, 06:31 PM

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QUOTE(xarive @ Dec 14 2015, 05:59 PM)
The old router comes with TMNet only allows 2.4GHz band.
I've tried changing the WiFi adapter settings:
802.11n channel width for 2.4ghz : 20 Mhz only
Preferred band : 2.4ghz band
Roaming agressiveness : lowest
Wireless mode: 802.11b/g
I am not sure if that's good.
This ping spikes actually doesn't affect normal video stream, etc.
It affects a lot when you play online MOBA games like Dota 2 and CS:GO. It will spikes and delay every 2 mins or so.
The weird thing is, my friend who are using S5 works good with his 7260ac.
Maybe I'll head down to HQ this coming sem break for exchanging a new 7260ac card and see if the issue persisted.
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Hi xarive,

S5 uses 7265-AC M.2, not 7260AC miniCPIE.

Speaking from my self-experience, I also have connection issue while connecting 7260AC card to a 2.4GHz band, but it is resolved once I changed to 5GHz TPLink Archer.

Addon: I use Maxis Fibre, the default Maxis router is very unstable.

This post has been edited by Prince J: Dec 14 2015, 06:36 PM
Prince J
post Dec 15 2015, 11:08 AM

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QUOTE(xarive @ Dec 14 2015, 06:56 PM)
?? But I able to get stable ping without spikes with my additional bought TP-Link Wireless Adapter WN722N. Could it be the wifi card itself is the problem instead of router? I've no connection issue (D/C, etc.) with 7260-ac. It just that ping spikes during gaming. This is a pain  hmm.gif  hmm.gif
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Hi xarive,

It could be the driver, your router or the wireless card itself, without checking your laptop we are unable to tell.

You can send in your laptop for checking.
Prince J
post Dec 15 2015, 01:45 PM

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QUOTE(latworx @ Dec 15 2015, 01:25 PM)
if i buy the Warranty with Onsite Pickup and Support, do the issue like this is eligible for that?

second, can i buy the extension of the warranty later (during the period of warranty-like apple care protection plan). or i need to buy it on the spot?
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Yes.

You can extend your warranty within 90 days of purchasing, after 90 days you may send in for inspection and the cost might be slightly different.

This post has been edited by Prince J: Dec 16 2015, 11:02 AM
Prince J
post Dec 16 2015, 07:22 PM

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QUOTE(BlizzardCraft @ Dec 16 2015, 06:40 PM)
but for me everything is fine including gaming, except the touch pad, i cant scroll using the side region anyumore
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You need to install the windows 10 touchpad driver.
Prince J
post Dec 17 2015, 11:08 AM

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QUOTE(mik33mo @ Dec 17 2015, 08:58 AM)
Fingers crossed that the new z5 skylake has no issues.

Wonder which part of QC it failed thou.
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The issue was very intermittent and after long-hours of usage only came out. We have changed the board component and reworked the board.

This post has been edited by Prince J: Dec 17 2015, 11:14 AM
Prince J
post Dec 17 2015, 12:10 PM

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QUOTE(buggeroff @ Dec 17 2015, 11:51 AM)
gonna be my most expensive laptop bought ever so better late a bit than having issues later.  nod.gif
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Yes we also understand that therefore we are very strict about the QC.
Prince J
post Dec 19 2015, 11:43 AM

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QUOTE(kmc3388 @ Dec 19 2015, 01:35 AM)
Hi, is z5 Skylake compatible with linux/ubuntu?  I need it for my programming work. Me and possibly my colleague are looking for a reliable laptop For the job.
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Hi kmc3388,

We never tried installing ourselves but our customers did. I suppose Ubuntu / linux are workable.
Prince J
post Dec 21 2015, 11:28 AM

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QUOTE(omega_leed @ Dec 20 2015, 08:56 AM)
Guys wanna ask, does the new skylake based Z5 have usb type c 3.1? From lookin at the specs n website seems its not available
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Hi omega,

Z5 Skylake doesn't have USB 3.1 but our D series have it.
Prince J
post Dec 23 2015, 11:10 AM

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QUOTE(rakesh.hpr @ Dec 21 2015, 12:03 PM)
Can foreign tourist buy Illegear laptop and then claim for GST refund?
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Hi Rakesh,

Are you referring to GST refund at the airport? Yes it's possible if the business needs to submit GST monthly (5m turnover threshold).

We are applying this but not sure when will it be approved by Kastam.

However, if we ship to foreign country, we don't charge GST in the invoice.

This post has been edited by Prince J: Dec 23 2015, 11:14 AM
Prince J
post Dec 24 2015, 11:22 AM

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QUOTE(zhiyuanchan @ Dec 24 2015, 04:05 AM)
Is that HyperX Impact DDR3L 1600 8GB support Z5 haswell model?
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Hi Zhiyuan,

We didn't test this ram in the Z5 but I think it's compatible according to the specifications.
Prince J
post Dec 25 2015, 11:19 AM

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QUOTE(loonsave @ Dec 24 2015, 08:57 PM)
PrinceJ I am using Illegear Z5, and upgraded from Windows 8.1 to Windows 10 few days ago. And the Intel graphic keep crash even I try to reinstall the Windows 10 Intel graphic driver.
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Hi loonsave,

What crashing code did you get after updated to windows 10?

pm me your serial.

This post has been edited by Prince J: Dec 25 2015, 11:20 AM
Prince J
post Dec 26 2015, 02:37 PM

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QUOTE(5hinn @ Dec 26 2015, 10:34 AM)
is illegear shop at damansara open today?
i want to go there and decide which laptop i want,
is illegear have something that can just walk in and buy straight away without needing to wait?
i need the laptop urgently now.
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Already started to process your order.
Prince J
post Dec 28 2015, 12:24 PM

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QUOTE(GloryKnight @ Dec 28 2015, 10:32 AM)
Can I pre-order Z5 but invoice to be in 2016? coz I want to claim tax for 2016 instead of 2015. LOL is it possible?
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QUOTE(latworx @ Dec 28 2015, 12:20 PM)
Oh! Good thought! Me 2nd! rclxms.gif
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Hi invoice date is the same as the date the goods are ready for collection / delivery.

And to all have been waiting for the Skylake Z5, the goods are assembled in factory today, shipped on Wednesday and expected to arrive thursday/friday this week.

Once we receive the goods we will start working on them immediately for customization and send out tons of notification for collection/delivery.

Thank you for your kind patience.
Prince J
post Dec 28 2015, 12:29 PM

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QUOTE(GloryKnight @ Dec 28 2015, 12:27 PM)
Is it possible for the aion alum case with haswell 970m instead of 960? Thanks.
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We are looking into it.
Prince J
post Dec 31 2015, 02:47 PM

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QUOTE(celdric @ Dec 31 2015, 12:16 PM)
This is written by Prince J on 28th Dec 2015:
"And to all have been waiting for the Skylake Z5, the goods are assembled in factory today, shipped on Wednesday and expected to arrive thursday/friday this week.

Once we receive the goods we will start working on them immediately for customization and send out tons of notification for collection/delivery.

Thank you for your kind patience."  hmm.gif

Maybe too many order for them to process, be patience man. 2016 new year present.  rclxms.gif
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Delay in factory side (QC + long holiday in dec), kastam clearance delay due to holiday, accumulated orders for skylake z5 plus some of our staff are taking leave.

We will definitely have them ready as soon as we can, thank you for your patience with us.
Prince J
post Jan 2 2016, 11:00 AM

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QUOTE(Andrewtst @ Jan 2 2016, 10:19 AM)
Just notice illegear remove a post at it own Facebook page about a user received a Z5 (dunno what model)!

The remove means  it is Skylake??? Now I am bit anger already!

If it is not Z5 Skylake,  no need remove that post!  Yizz!

I hope illegear can think twice if really want to do rush service,  we preorder users shall get it first before the rush is implemented for new buyer! .

All the previous pending customers shall get it first before the rush service is allow in the website for new purchase member, else this is really unfair already as we are not even allow to pick rush during preorder.

Please clarify this. Appreciate. Prince J
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Hi andrew,

That's haswell 970M FYI, not skylake.
Prince J
post Jan 2 2016, 11:05 AM

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QUOTE(RedDemonster @ Jan 2 2016, 12:41 AM)
Btw.. Imo, they should serve z5 for people whose bought earlier even 1 month early rather than provide rush service for z5 at the moment..
I mean dont get me wrong, for people who bought it like a month ago or so shall get their laptop first rather than some people whose pay extra 50 to get it quickly..
Yeah but thats just my opinion smile.gif)
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QUOTE(Miracle_Fate @ Jan 2 2016, 12:45 AM)
u had same opinion with me rclxms.gif it's very unfair if someone do new order and pay rm50 and get it earlier than us  mad.gif
btw, website has this option but not sure that will work or not~maybe illegear will prioritize old order first and then only for rush service biggrin.gif
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QUOTE(joy78977 @ Jan 2 2016, 08:49 AM)
Agree... Feel preorder equal to nothing... sad.gif
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Hi,

We can't really "rush" Skylake preorder while we have too many back orders, we know it's unfair for those who have been waiting for too long.

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