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 High ping and constant lag spikes, for the past few days

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Maxis
post Sep 5 2015, 04:35 PM

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QUOTE(khelben @ Sep 4 2015, 07:59 PM)
Dear Maxis,

For the past few days I noticed that I've been having higher pings and lots of packet loss especially at night.

Care to tell me what seems to be the problem?

Account No: 1473361895

Thanks.
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Hi,

Please reconfirm does the problem still persist now?

TQ
Maxis
post Sep 7 2015, 09:39 PM

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QUOTE(khelben @ Sep 6 2015, 07:36 PM)
So far so good Maxis, thanks.
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You are welcome biggrin.gif
Maxis
post Sep 25 2015, 09:32 PM

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QUOTE(khelben @ Sep 25 2015, 03:08 PM)
Yeah I noticed that too. It's perfectly fine when I got up around 6am. But when at night it's slower. Only been happening recently though, it's been good before this even at night.

Maxis. any updates on this issue?

Thanks.
*
Hi khelben,

The rectification work still in progress wherein difficulties in browsing at the time period (8pm to 2am). We apologize for such experience again.

Thank you
Maxis
post Sep 27 2015, 03:29 PM

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QUOTE(khelben @ Sep 27 2015, 12:06 PM)
Hi Maxis,

Are you guys doing some sort of QoS congestion controls? It's still happening occasionally for me and not just 8pm to 2am now. Even in the morning like 8am to evening.

Thanks.
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Hi khelben,

What was the activity performed when this occurrence started?

Thank you
Maxis
post Sep 27 2015, 04:34 PM

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QUOTE(khelben @ Sep 27 2015, 04:32 PM)
Hello Maxis,

Connection to 103.4.115.248 has frequent lag spikes. It's the East Australian servers for the game World of Warcraft.

Thanks.
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Hi,

What would be ping statistics and tracert result?

Thank you
Maxis
post Sep 29 2015, 11:12 AM

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QUOTE(hexogen @ Sep 28 2015, 03:32 PM)
same issue high ping connecting to SG server (valve/pathofexile) , always high latency starting from 6pm onwards.. why maxis?
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Hi hexogen,

We are having some technical issue and in the midst of rectify it. Users might facing difficulties in browsing at the time period (8pm to 2am). We apologize for such experience.

Thank you

 

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