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 No Quota No Internet? but air time no expired?, Basic Internet Plan

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Maxis
post Aug 31 2015, 09:14 PM

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QUOTE(Odzaisanz @ Aug 31 2015, 07:21 PM)
I wondering why my basic internet plan need to buy quota and my air time still haven't expired yet and i cannot online already this is my second simcard and get this problem

This my simcard number

http://i.imgur.com/ArSAJ24.jpg

icon_question.gif  icon_question.gif  icon_question.gif  icon_question.gif  icon_question.gif
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Hi Odzaisanz,

We are regret to inform that the quota for the free social chat is 500MB, effectively from 23/7/15. It will renew on its designated date despite the account is active with credit balance. On the other hand, you may purchase the mobile internet pass via *100# or Red App.

Thank you
Maxis
post Sep 2 2015, 10:56 PM

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QUOTE(teehuiyu @ Sep 2 2015, 01:44 PM)
free social chat is at high speed or low speed at 64kbps?

What reason you terminate the 3GB free basic internet at 64kbps?
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Hi teehuiyu,

Please be informed that the speed for free social internet 500Mb is at best effort speed of 64kbps. You my refer to the link given below for further info.

http://www.hotlink.com.my/en/support/terms...conditions.html

Thank you

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