last night i got cut out of connection at about 11pm
and then i restart modem + router, all become normal again.

USJ here.

Can complain via email? Or need to make a report first?

I can't take it anymore. Is there a way to sue them? We are definitely not getting what we paid for.     

Any lawyers here? Please advice.

Not say 30meh?

Besides that, the Prime Minister also stated that within the next year, the very package that he said would go into effect in January would have its speed doubled while having its price cut by 50%.

What’s more, he also said that the government would be launching an initiative for ethernet broadband services in public universities to be increased to a maximum of 100 gigabits per second.
5>10
30>60

undersea cable snap again .....seriously damage maybe need until year end only repair finish