had a surprise this morning.
was expecting cashback for m2c amex, but nothing. waited till after lunch, in case system delay. still no cashback.
called CS, verified my only dining transaction (starbucks @ genting) in November. Expected cashback is RM0.74.
CS consulted with an internal "cashback team", they mention system cannot capture if total cashback is <RM1.00. in effect, my Nov cashback was not captured, hence not credited.
note: this seems to apply to
total cashback of the month, not each cashback for each transaction. e.g. in Oct, i got cashback RM0.72 (starbucks) and RM2.62 (secret recipe). total cashback was RM3.34, and credited on 1 Nov.
drilling for more info, the missed Nov cashback will not be rolled-over to Dec also.
i disputed this against their black-n-white T&Cs, which did not mention anything (ever) about cashback <RM1.00.
the "cashback team" will write an official email to me explaining this, in 3 days time.
let's see how this goes.
i tried topping up rm10 at starbucks last time to test. din get the rebate as well. kinda guessed since then they dont bother counting anything <1.