I also confuse on the available CL with MBB.

They should do something to improve it.

So don't even need to argue with the vendor, just let them charges the surcharge provided it is "tax invoice issued and the amount charged is different" then we can complain the BNM / Visa / Master and get the refund?

Is it easy to liaise with them? BNM first or Visa/Master first?

My experience with BNM was okay. They got back to me within 5 working days.

Maybank took roughly 2 weeks to investigate and I saw a CR entry to my account for the excessive charges some time later.

Maybe if you make more noise, they'll get back to you faster?

So usually complain to who first, maybank first or bnm first or visa/master first?

Issuer 1st. Governing bodies later.

This is to show you tried to go through the proper channel.

thanks!!!!

It depends how much you have left for your camera installment. If little bit of excess, they still allow.

then kene exceed limit charges?

No such thing.

Citibank will charge for that.

I asked some merchants before the reasons why they do not accept American Express credit cards.

They said that the acquirer bank imposes a minimum total transaction amount that must be achieved in a month. If the amount paid by all customers using American Express credit cards in a month is less than the so-called minimum amount, the acquirer bank will impose a hefty fee on the merchants.

I am unsure how true their claim is. To be exact, who exactly imposes minimum total transaction amount in a month? Is it acquirer bank, Maybank (acting as exclusive acquirer of American Express in Malaysia), or American Express Company (in US)?

Who is telling the truth, and who is telling the lies?

If Visa and MasterCard do not impose any restrictive rules (imposing surchange) in the credit card terminal, then perhaps American Express does not impose such restrictive rules as well.

This post has been edited by kart: Nov 19 2015, 10:58 PM

Interesting. I thought that it was because Amex is charging higher transaction fee to merchant than visa/master.

^
You are correct, babienn. The transaction fee imposed by American Express was higher than that of Visa and MasterCard. This is one of many reasons why merchants do not accept American Express credit cards, other than the reason of the so-called minimum amount to be transacted in a month.

But, it was no longer applicable, since Payment Card Reform Framework was fully implemented by Bank Negara, effective 1 July 2015. With that, the interchange fee for all credit cards (American Express, Visa and MasterCard) is capped similarly at 1.1 %, and will progressively be reduced in the future.

This post has been edited by kart: Nov 19 2015, 11:02 PM

certain bank do charge if you spend over your limit without asking temporary limit increase

Well, I missed out "for Maybank" then.

chiahau
Last time, you reported that Visa and MasterCard do not impose minimum transaction amount. In other words, by right, we are allowed to swipe our Visa and MasterCard credit cards, to pay for any amounts, including RM 1 as well.

The thing is that some merchants will refuse to accept credit card payments, if the transaction amount does not exceed a certain amount (says RM 30, RM 50, or so on). Who is the one that originally imposes this silly rule? Is it the merchant, acquirer bank, or Visa / MasterCard?

I could be wrong, but I do not think that American Express also does not impose minimum transaction amount.


Between these three parties:
- merchant
- acquirer bank
- American Express, Visa and MasterCard (the credit card network)

There is at least one party who does not tell the truth, and continues to mislead customers like us. Nevertheless, it will impede the vision of Bank Negara, to promote more cashless transactions.

This post has been edited by kart: Nov 20 2015, 04:26 AM

The bank will charge the shop every transaction % + fixed fee, that's why merchant doesn't allow low amount transaction as they sure lose money.

I've paid with my credit card for 1 Euro before in Germany

So I believe, it's a matter of policy.

Those silly rules are implemented by merchant themselves to protect themselves from having to pay for the fees for CC usage.

Visa / Master's pretty transparent. You can email them and they'll reply you almost immediately with an in depth reply. Same can't be said about our local banks however..

According to terminal rental agreement, that has nothing to do with us.

Those fees are to be paid by the merchant, not the end user.

tried to pay sgd 0.50 in cold storage singapore for a mineral water.
no problem also

I did see ppl use maybank vs to pay less than RM1 mineral water at AEON