First yesterday I just bought Samsung S6 EDGE from maxis centre Kuching at Satok branch.
When I go back I open the phone and charge as usual because phone battery is dead, 2nd day I wake up and try to swtich on my s6 edge, suddenly no work at all!!
I straight away wait until 10am something proceed to the Samsung service centre do a replacement due the device is faulty
When I reach the place the technician said should claim from Maxis due i'm purchase not over than 24 hours.
Ok I straight go to the Maxis centre and find that SA yesterday serve me name (SHIEW PING) or what name I forget already, first he go ask his manager about this case, after a while he return to me said they can't make the 1 to 1 exchange because this is Samsung issue!

I just bought the device within 24 hrs and you guys doesn't even want to give me a replacement instead ask me to go Samsung service centre again for repair?
Am I suppose to get a replacement instant?
Come on I just bought the device I just hoping to use new phone
I pay with money and I deserve to get replacement
I buy with maxis maxis should do a replacement for me
Maxis should bear for the consequences!!!

I bought samsung s3 last time also like that. Second day the lcd screen cannot work. Need bring to service centre then they discover got faulty digitizer and wait 2 days before getting it fixed. Mine was from digi. So after that I dont like samsung brand.

Hi csimloo,

We believed that you have contacted us via alternate channel in related to your concern. Do allow us to escalate your concern to our relevant team including the Maxis Centre in Kuching. Once the feedback is obtained, we shall revert back to you.

Thank you