Slow like snail, Maxis 10mb Home Fibre
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 Aug 21 2015, 11:27 PM, updated 11y ago
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#1
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Junior Member
6 posts Joined: Jun 2009 
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AC: 1250781232
Its about a week since it happened. After 8 pm the download speed will decrease dramatically below 3mb. Sometimes it ridiculously pitch at 1.5mb. I hope maxis can rectify this issue asap bcos I feel like been cheated bcos maxis will charge me same bill amount. p/s: dont ask me to try to do some 1st level tech job cos i've done it all,yet its not working. This post has been edited by ashgren: Aug 21 2015, 11:29 PM Attached thumbnail(s) 
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Aug 22 2015, 04:42 PM
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#2
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Junior Member
6 posts Joined: Jun 2009
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if that so,it is clearly the issue is from ISP side. So please issue a rebate to the customer who affected on the event.
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Aug 23 2015, 11:48 PM
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#3
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Junior Member
6 posts Joined: Jun 2009
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QUOTE(crazo @ Aug 22 2015, 09:17 PM) I have been getting the same too. Nothing can be done from help desk and this has been happening for weeks and worst of all, we are all still charged at the same rate without any compensation?!!! Yeah bro..if even report to MCMC also no use bcos this MCMC source of income is coming from Telco which about 3% from the profit. can u imagine how much is that. Thats why all this Telco is so big headed especially Maxis. They dont even care to taking care consumer complaint as long they can collect a bills every month..Mine's a 20mbps and I get not 20, not 19, not even 15mbps, it is at times even BELOW 1mbps!!! When does Maxis want to resolve this issue at hand??? I have seen many complaints but there seems to be no news about what's going on. I'm extremely disappointed with the service provided.  [attachmentid=4802436]  |
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Aug 23 2015, 11:50 PM
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#4
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Junior Member
6 posts Joined: Jun 2009
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QUOTE(Maxis @ Aug 21 2015, 11:54 PM) Hi ashgren, Your excuse is ridiculous and not make sense at all. How it only at happend at night but at day time it was fine? It using same infra and configuration isnt it? So frustrated..We apologize for such inconvenience experience occurred to your good self. However, we are aware of the current issue in our home fibre internet service whereby rectification work is in progress. At this moment, we are unable to advise on the tentative timeline of the issue to be resolve. Thank you |
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