Hotlink, please advise and assist, my number dead already, i topup with online banking, please assist

i cant pm u #hotlink

--PMed--

Hi Hotlink,

I have the same problem too. As I was away and I could not reload. My account just expired 2 days ago. Please help me reactive my number. I have PM-ed you my number. Thank you.

Hi Hotlink team,

Greetings, my no. expired 3 days ago. I've reloaded via M2U ytd. But it's still deactivated.

Called to Maxis @ 123, they asked me to fix at any Maxis Centre / MEPs.

Went to the MEP @ KL Sentral jz now, the staff asked me to come back again in a few days, call to Maxis @ 123 to check.

What is the correct procedure to get back my no.?

I'll PM my details shortly.

Please assist, thank u.

I can't PM u as well Hotlink.

Hi WHY_WHY,

Please be informed that you need to walk in to our main Maxis center for the request of expired prepaid activation as it is our new procedure.

TQ



This post has been edited by #Hotlink: May 10 2016, 04:52 PM

Updates:
I've walked in to main Maxis Centre, but still, I've lost my no. & all my credit.

Thank you Maxis & Hotlink.

Bye Maxis & Hotlink.

Can I get back my expired number?

Hi Hotlink,my number just expired and i'm at overseas.... Can help to reactivate my number?

Hi mrpeco,

Are you in Malaysia? If yes, you will need to walk in to any Maxis Centre or MEPS for the reactivation request.

Thank you

Hi illiovici,

Kindly PM us with the following details,

1. Full name
2. NRIC
3. Mobile number
4. Is the SIM card still with you?
5. Last topup amount

Thank you

Hi Hotlink,

I am also currently overseas and I have 2 numbers that seems to be expired because I can't seem to top up using maybank. How do I check if my number has been deactivated? www.hotlink.com.my only states my balance but does not state if it has been deactivated or not.

Dear Hotlink,

My number have been deactivated too.
I'm working in oversea temporarily & bring the SIM card as well.
Now i facing problem can't do any ebanking verification.
Please help to re-activate my number.
My simcard no.is 8960 0115 0729 381079.

Your kind guidance & help is really appreciated.

Dear Hotlink,

Unfortunately same goes for me. I missed the reload date and now my line is no longer active.
Is there any way to have it reinstated? However I'm currently aboard and won't be back in Malaysia till end June.

Greatly appreciate your reply on this matter.

Thanks

Hi All,

You may PM us with following details,

1. Full name
2. NRIC or passport number (whichever is applicable)
3. Mobile number
4. Alternate mobile number
5. Last topup amount and its date
6. Is the SIM card still with you? (Yes or No)

Thank you

Is it possible to reinstate a terminated sim card? My number just lapse like a week ago.

-PMed-

[quote=#Hotlink,Apr 2 2016, 06:18 PM]
Dear hotlink,

My hotlink service is deactivated. I want to active my hotlink service.
My name is 'Gazi Mohibur Rahaman' and my cell number is 601123726557 . please activate this number
Thank you

This post has been edited by arjo.mohib: May 27 2016, 04:39 PM

3 days later and 3 replies later from 3 different support staffs...

Conclusion is, if your prepaid number is terminated there's nothing hotlink/maxis can do to have the number reinstated (at least not via this forum but one can try walk-in to maxis centre to enquire if the number is available and have it on a postpaid plan instead).

I hope this post can be of reference to a handful of people like myself who is abroad, frantically looking for an answer on this forum. I literally read every msg thread there is on saving my number.

Sadly for me, my journey with hotlink ended the day my number was terminated. RIP. Now please excuse me I need to grief.

Dear Hotlink,

Hi. I'm currently in Australia and my Hotlink prepaid is expired. Is there any chance to reactivate it? Thank you.