QUOTE(dadudeneverabides @ Feb 22 2016, 04:43 PM)
The question is not waiting for the caps to be manufactured, which I understand.
The problem is when they are doing business, but pretend not to be doing it instead.
Doing business while pretending it's "community service" is just one thing.
After going through a couple dozen CtrlAlt GB pages in GH, I realised something else - Cody and Bunny love to bounce the ball back and forth.
Bunny: "Your item should be with Cody, but he is busy, I will ask him later."
Cody: "Bunny knows more about your order, I am not sure, I'll get him to update you."
This is a great tactic for buying time, as it allays customers' anxieties
(hey, at least ONE of the bosses replied me) and gets them to ease off for a few more days.
I used to know a company that did this thing all the time.
Boss #1 (on the phone to supplier): "Your payment cheque with boss #2, but he is overseas now, don't worry I will rush him for you."
Boss #2 (on the phone to customer): "Your order is being handled by boss #1, he is currently on leave, it will be completed when he gets back."
Padahal both bosses are sitting side by side in the same office.
We called this tactic "Singgam Linggam". I try to avoid companies that set up two key men to play Singgam Linggam. It's better to deal with faceless entities where your support ticket can be answered interchangeably (e.g. Massdrop), or with companies where one guy is answerable to everything (e.g. Pexon).