Hi Hotlink,

I would like to know how do you guys calculate the validity and the date of termination. I top up on 6/6/15 for RM60(w/o gst) and that give me 60 days of validity and stay active until 5/8/15. Then I know there should be an active period and deactivate period (50days) before the number is being terminated.
I was planning to make a top up soon as I am oversea and need to ask someone to do it for me. But this morning when I check on the hotlink red app it says the number has already terminated on yesterday. If what I read on your website was correct, shouldn't my number now in deactivate period rather than being terminated? please reply me promptly.

Thanks.

This post has been edited by CLim@@: Aug 6 2015, 01:50 PM

Hi there,

How was the topup made? Was it RM60 in one topup amount or the topup is accumulative e.g. RM30 X 2 topups?

Thanks

It was a one time top up, RM63.60 to be exact. Ref no: 977118367, top up made on 6/6/15 1:42pm.

--PMed--

Hi Hotlink,

My Hotlink sim is deactivated today, my number is 0111 280 0897. Sim number is 8960011412. Please tell me how I can activate my number again.

Thank You

Hi there,

We will assist you to check further with the relevant team and your reference number is C16673703. We will contact you via the forum once the feedback is given. TQ

Hi yasir725,

Your number will be re-activated after 5 working days. Please make a 1st call after the said date for the full activation.

TQ

Thank you very much. Do I need to top up after 5 working days or my freezed balance can be used?

Under normal circumstances, credit balance is forfeited once your number is terminated.

Hi yasir725,

Just make a call after 5 working days will do. You may top up after the number has been activated.

Thank you and have a nice day

Dear Hotlink,

My sim just got deactivated yesterday.
Phone number: 0126862962
sim number: 8960011211 03699943 8 (1)

May i have my sim reactivate?

Hi,

-PMed-

How do I know if my sim somehow deactivated?

2 days ago I still received SMS. But since yesterday my network bar is zero. I thought my phone is faulty, but then I tried on 2 other phones, still the same, no network connection at all.

I thought it's just like what happens normally because usually when I'm inside my house the coverage became really weak. But this evening I went out to check it out and the network bar still zero...

Sim number : 8960010505 354045 12 5 (1) 64 A S
Validity 365 enabled last year, I believe there's still some months left.
Last topup was on June 2015.

Update :
When tried to dial any number : "Not registered on network"

On phone status menu :
Signal strength -97 dBm 8
Mobile network type > EDGE
Service state > Out of service

When tried manually select "MY MAXIS" under available network : "Your sim card does not allow a connection to this network"

And sometimes "MY MAXIS" not even appear under available network.

This post has been edited by andy0212: Aug 14 2015, 10:35 PM

--PMed--

#Hotlink

Hi,

My registered prepaid number was expired. Is it possible that I can reactivate back the no ? My sim card no is 896001131014205071 . Thanks

-PMed-

@#Hotlink

Hi

I think my number is deactivated recently. the number is 017-xxxx276. Please assist on how to re-activate back the number.

Thx

--edit mobile number--

This post has been edited by Maxis: Aug 21 2015, 08:05 PM