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 Free Data Gone Before Expiry Date

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TSben910
post Aug 3 2015, 06:02 PM, updated 11y ago

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On 30th July 2015 2100 hrs, when I check my Hotlink app, I have 2.98GB data, expiring on 19th August. At that moment hotlink app prompted me to update the apps. After updating the apps, the data column now show only basic social chat.

I have called hotlink twice and your operator said the same thing: The system shows that the earlier mentioned 2.98GB quota, was still in my accoount, however it does not appear on the app and my internet speed feels like Basic 64K speed.

I have made this complain on ASK HOTLINK app on facebook but receive no reply.

Admin pls PM me for my personal information. Thanks.

This post has been edited by ben910: Aug 3 2015, 06:02 PM
Black_Hulk
post Aug 3 2015, 08:40 PM

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QUOTE(ben910 @ Aug 3 2015, 06:02 PM)
On 30th July 2015 2100 hrs, when I check my Hotlink app, I have 2.98GB data, expiring on 19th August. At that moment hotlink app prompted me to update the apps. After updating the apps, the data column now show only basic social chat.

I have called hotlink twice and your operator said the same thing: The system shows that the earlier mentioned 2.98GB quota, was still in my accoount, however it does not appear on the app and my internet speed feels like Basic 64K speed.

I have made this complain on ASK HOTLINK app on facebook but receive no reply.

Admin pls PM me for my personal information. Thanks.
*
Ben, the 2.98GB is for free social data or u got buy data quota?
TSben910
post Aug 4 2015, 12:34 AM

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QUOTE(Black_Hulk @ Aug 3 2015, 08:40 PM)
Ben, the 2.98GB is for free social data or u got buy data quota?
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Hi hulk, I didnt buy any data, but it just suddenly appeared on my Hotlink App showing 2.98GB data left and should be expired at 19th of August

Even the hotlink call center staff themselves said that the 2.98GB is exist in their system. I have called twice and both of them said the same thing

This post has been edited by ben910: Aug 4 2015, 12:35 AM
pokemon01234
post Aug 4 2015, 09:57 AM

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From: The Legend of the Mysterious Pokémon Island



QUOTE(ben910 @ Aug 4 2015, 12:34 AM)
Hi hulk, I didnt buy any data, but it just suddenly appeared on my Hotlink App showing 2.98GB data left and should be expired at 19th of August

Even the hotlink call center staff themselves said that the 2.98GB is exist in their system. I have called twice and both of them said the same thing
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The 2.98GB you left is 64kbps free basic internet, you will get it free with #Hotlink plan.
I think the update of the apps remove the appearance of showing the 3GB quota of free basic/social internet, but you will still enjoy the 3GB basic internet every month smile.gif
TSben910
post Aug 4 2015, 10:22 AM

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Hi pokemon,
In this sense, it means, that I get 3GB of data with a speed of 64K speed?

How hilarious... I wonder where are the Maxis moderators
#Hotlink
post Aug 4 2015, 04:41 PM

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QUOTE(ben910 @ Aug 3 2015, 06:02 PM)
On 30th July 2015 2100 hrs, when I check my Hotlink app, I have 2.98GB data, expiring on 19th August. At that moment hotlink app prompted me to update the apps. After updating the apps, the data column now show only basic social chat.

I have called hotlink twice and your operator said the same thing: The system shows that the earlier mentioned 2.98GB quota, was still in my accoount, however it does not appear on the app and my internet speed feels like Basic 64K speed.

I have made this complain on ASK HOTLINK app on facebook but receive no reply.

Admin pls PM me for my personal information. Thanks.
*
--PMed--

 

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