What card? I thought you already got the VOX?

What card? I thought you already got the VOX?

Thank you for taking the time to bring this matter to our attention.

In reference to your enquiry, we have since forwarded your email to the relevant department for review and further action. Please be assured that they will revert to you on the outcome or explanations once they have completed their investigations. The relevant department will contact you should further details are required.

We wish to inform there will be two rebate provided. Customer will be seeing two total rebates in the statements. However, for online transaction the rebate will be calculated and posted 30th of the following month.

UOB VOX Card

·        Enjoy 5% cash rebate

·        On all your online purchases.

·        For online spend of up to RM1,000 per month.

·        Cash rebates will be credited into your VOX card account by the 30th of the following month and excludes insurance, government utilities & bill payments only.


Enjoy 0.3% cash rebate

·        For the cash rebate category of retail spend,

·        If the accumulated cash rebates awarded for both principal and supplementary UOB VOX Card (combined) for the calendar month is RM5 or more (or such amount that UOBM may decide at its absolute discretion)

·        The cash rebate will be credited in the current month and reflected in the following month’s Statement of Account.

·        If the accumulated cash rebates awarded for both principal and supplementary UOB VOX Card (combined) for the calendar month is less than RM5, such amount will be brought forward to the following month for accumulation.


In the meantime, please email us again at uobcustomerservice@uob.com.my or contact our Customer Service at telephone number 03-2612 8121 (KL), 04-2401 121 (PNG), 07-2881 121 (JB), 082-287 121 (KCH), 088-477 121 (KK) if you require further assistance or information.

We appreciate your patience and understanding.

Yes, I've already got the VOX and had use it. The card that arrive is the VOX card

CS replied my email yesterday 6.37pm after my second email.

CS replied my email yesterday 6.37pm after my second email.

Another VOX?
As if we don't know those things, they didn't do as the TnC.

it's just copy & paste of the Tnc.. it doesn't answered our enquiry..
must keep pushing to them...

either UOB's VOX cashback calculation screwed up big time for Sep or they revised the T&Cs without anyone knowing.

question to existing VOX users (older than Sep): how was your cashback? no errors? 5% cashback for online?

Another VOX?
As if we don't know those things, they didn't do as the TnC.

That's why, I forgot who are old timers.
I only remember nothingz.

Did you encounter this issue before and/or are you also one of those that have screwed CB last month (30th Sept)?

dont have VOX  but been following the updates closely. there's a pattern of the complaints that begin to hit the fence for 30 Sep cashback, but not previous months.

Yea man! I think it's the initial VOX card which they claimed "lost in transit" really sesat until 1 month later.

I hope I get my rebates end of this month

dont have VOX  but been following the updates closely. there's a pattern of the complaints that begin to hit the fence for 30 Sep cashback, but not previous months.

yeah 
I'm sure that we knew better than him/her 
yeah, but i guess everyone should file complaint, so that they know a lot ppls are noticed and unhappy about it.
Or else, i guess they will take it slow.

Few years back, I have a dispute case with them. They dragged for about half year, and send me letter(ask me to pay) + statement every month after I cancelled my UOB One card. Until one day i send a complaint to BNM, within 2 weeks, the case settled.

Guys, I have got my cash rebate! Please check yours too. Transaction and posting date is today.

It's called as campaign cash credit. I'll call to clarify further.

RM 2.50.

Me too! Got RM19.58 CR, based on spending of RM391.55, which includes Astro, TM Streamyx, Qoo10, 11street & Lazada!

Guys, I have got my cash rebate! Please check yours too. Transaction and posting date is today.

It's called as campaign cash credit. I'll call to clarify further.

RM 2.50.

Clarified. It is actually for 5% online cash rebate and it is for UniFi made pay via TM Portal.

Too many to tag here, guys. Finally...

This CS I spoke to say, it takes about a week from 30th to be posted. OK, fair enough.

Not the worst card now isn't it? It gives 5.3% rebate for online spending albeit slow in giving rebate.