We can help you to follow up with TM direct
NO PROMISES, BUT WE TRY OUR BEST
How?
Simply complete this form: NEW REG/PORT REQUEST FORM
We will submit your application to TM and follow up on port issue.
How Long Normally Can Get Port?
Depending on situation and case to case basis. If additional ports are planned, it will be faster.
If TM managed to find free ports, it will be faster too - again, depending on how many ppl waiting for ports as well.
Some waited for few days, some for few weeks, some for few months.
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FEEDBACK
QUOTE(calintztan @ Dec 21 2015, 01:03 PM)
Was told there's no port available and might have to wait for a long period of time. Roughly after 1 month managed to get a port and able to subscribe to unifi 30mpbs today. Thanks.
QUOTE(yrh0413 @ Dec 21 2015, 02:46 PM)
Subscribed for Unifi at my new house (Setia Eco Village, Johor) with penew on 9 Dec.
Got an email from TM that the installation will be on 16 (Wed), I am working in Singapore and TM's customer support line is not reachable. Whatsapp penew and he helped me to change the installation date to 19 (Sat).
On the 19, TM technicians came to setup the ethernet and phone lines (my house is Unifi-ready) and another 2 technicians came an hour later to install the phone and gateway. Overall installation took 3 hours.
I am very satisfied with penew's follow-ups and assistance.
Got an email from TM that the installation will be on 16 (Wed), I am working in Singapore and TM's customer support line is not reachable. Whatsapp penew and he helped me to change the installation date to 19 (Sat).
On the 19, TM technicians came to setup the ethernet and phone lines (my house is Unifi-ready) and another 2 technicians came an hour later to install the phone and gateway. Overall installation took 3 hours.
I am very satisfied with penew's follow-ups and assistance.
QUOTE(geladiator80 @ Jan 2 2016, 11:49 PM)
I have to thank you penew. Because of you I have 30 Mbps Unifi internet connection at my unit now. I was very desperate when I initially found this thread but penew helped me and found a port for me. I have to mention that the same day I called TM customer service multiple times. Both unifi and streamyx customer services told me no port for your unit. That's why I was very sad because I just wanted to move to this new unit and my work depends on internet. But penew was very kind to help me. I never forget what you did for me ever. Thanks again man.
QUOTE(AdvicePlease @ Jan 14 2016, 07:07 PM)
Asked TS if can install UniFi within 3 days - he finished installation within 2 days. Very helpful, answered all of my questions - very satisfied. Thank you penew.
QUOTE(kheeseong @ Dec 24 2016, 08:13 PM)
Penew is a reliable unifi agent, able to obtain port for me after 1 month, which is absolutely great, he is definitely the right person to find for unifi registration, rather than tmpoint.
Prior to finding penew, after my numerous visit to tmpoint, I guess after period of 6 months, the one and only response I got from tmpoint is sorry, port full, have to wait, but then, no follow up was done by tmpoint personnel.
Really appreciate his help over securing the port for me, as well as continuous follow up (great after sales service), I am now able to enjoy my 30mbps unifi speed
Thanks.
TQPrior to finding penew, after my numerous visit to tmpoint, I guess after period of 6 months, the one and only response I got from tmpoint is sorry, port full, have to wait, but then, no follow up was done by tmpoint personnel.
Really appreciate his help over securing the port for me, as well as continuous follow up (great after sales service), I am now able to enjoy my 30mbps unifi speed
Thanks.
This post has been edited by penew: Dec 24 2016, 08:16 PM