Official Microsoft Surface Thread V4
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 Aug 10 2021, 12:50 PM
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#1
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Junior Member
72 posts Joined: Dec 2009  
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Dear surface user, looking for an advice, is it worth to send out of warranty surface to Microsoft for replacement?
my SP4 keep restart and stuck at uefi loop, trying to reset using USB but nothing change. |
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Aug 10 2021, 02:42 PM
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#2
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Junior Member
72 posts Joined: Dec 2009
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QUOTE(Foo Mun @ Aug 10 2021, 01:56 PM) SP4 out of warranty replacement cost is about RM2500. I think is better to get a second hand SP7 or buy a new one with top-up. ya2. almost rm2.5k. scroll down thru 2nd hand sp. around rm2.5k only find sp5 with 4gb ram.  i guess need to topup a lil bit la. btw, did Microsoft sending a same spec unit for replacement? |
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Aug 12 2021, 09:33 AM
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#3
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Junior Member
72 posts Joined: Dec 2009
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QUOTE(Foo Mun @ Aug 10 2021, 03:10 PM) They will send the same spec, but I believe no more SP4. You will either get SP5 or SP6, same RAM and storage size. i try to get in touch with Microsoft to clarify this thing. but dunno how to. last time I guess they have live chat. now I don't see they have live chat anymore. |
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Aug 15 2021, 10:04 PM
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#4
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Junior Member
72 posts Joined: Dec 2009
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QUOTE(death_nite @ Aug 14 2021, 06:39 PM) I asked them last month. Only if they replace with the sp5 with the same spec, i bet quite worth the penny u pay. 2nd hand value for sp5 also more than rm2.5k.They will give u refurbished SP5 same spec. Now ive got one SP4 laying around cannot use keybord and got flick gate issues. Lol. I bought SP7 instead. Still thinking should i just get it replaced or not bcos my sp4 is i7 256gb 16ram. Not sure worth the 2.5k tak. My SP7 pun i5 jer. Haih Cincai kira. Untung la sikit. 😆😆😆 |
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Aug 15 2021, 10:04 PM
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#5
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Junior Member
72 posts Joined: Dec 2009
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QUOTE(Foo Mun @ Aug 12 2021, 10:07 AM) You can try to call them or email them. I also couldn't find the live chat anymore. Below is the link to get Microsoft Support Malaysia's contact number. Thanks. Manage to contact them thru fb. But so slow to respond. 😂Microsoft Support Malaysia |
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