I'm a Hotlink user on HYC Plan, I have Validity 90 set on auto-renew. My validity expires on 31st July 2015(yesterday). It was supposed to be auto renewed today, but, it seems RM8 had been deducted from my air time but my validity was not renewed and my account status is now "Not Active".

Is there an issue to Validity 90/365?

This post has been edited by GMart: Aug 1 2015, 10:52 AM


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Looks like no customer service during weekend? Maxis or #Hotlink?

This post has been edited by GMart: Aug 1 2015, 03:24 PM

-PMed-

Received a case reference number C1665581 since 1st of August but seems like no follow up after that.

My number had been "not active" for 3 days pending Maxis/Hotlink to investigate why my Validity wasn't automatically renewed.

It's been a real inconvenience that I can't use my phone to make calls/SMS now that it's already Monday.

Hi there,

We've yet to receive any reply from you via PM and your case reference number is invalid. Kindly provide us your details for us to assist you further.

Thank you.

This is the case number that I received from Maxis after I provided them with the details. As I received 2 PMs, I kinda felt it was redundant to reply twice?

This post has been edited by GMart: Aug 3 2015, 05:28 PM


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I even received a SMS confirmation for the case number.

In fact, even when I try to download estatement now from Hotlink RED app, my balance is still showing RM42.29, which is my credit balance before RM8 deduction for Validity 90.

This post has been edited by GMart: Aug 3 2015, 06:02 PM


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Hi GMart,

Based on our checking, your case is still in the midst of investigating. We will revert to you once we get an update from the relevant team.

Thank you.

Thank you. I hope that can be done soonest possible as I'm not sure whether I should reload now to stay active so I can actually use my mobile, or to wait for you guys to be done with the investigations. It's been a dreadful few days of not being able to use my phone.

Hi GMart,

We understand your concern & frustration over the said issue. Do accord us your patience as we strive to resolve it as soon as possible.

Thank you.

Thank you. And hope to hear some feedback soon.

Actually, I was wondering, can I reload first so that I can use my phone instead of just waiting?

Hi,

Yes, you may proceed to reload first and we will try to get back to you with the feedback ASAP.

Tq