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 Top-up RM100 not receiving bonus RM5

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TShuiqing88
post Jul 25 2015, 09:05 AM, updated 11y ago

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As stated in your website, http://www.hotlink.com.my/content/hotlink/...-to-top-up.html
Topup RM100 would receive additional RM5 bonus credit automically upon top-up.

I top-up via hotlink top menu right side "Top Up Now" button, using FPX Internet Banking to top-up my hotlink number for RM100.

Transaction successful, received the RM100 top-up value, however, did not receive the bonus credit RM5, as well as the free calls+SMSs for GST bonus.

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lucifah
post Jul 25 2015, 09:08 AM

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the top up will be credited a bit later. you will be notified via sms.

it's normal to wait up to 24hours


TShuiqing88
post Jul 25 2015, 09:17 AM

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QUOTE(lucifah @ Jul 25 2015, 09:08 AM)
the top up will be credited a bit later. you will be notified via sms.

it's normal to wait up to 24hours
*
Last time I did RM100 top-up the bonus credit and complimentary GST sms+call time are immediately rewarded to my balance.

That's why I'm asking here.

Anyway thanks for the reply, I will check again tomorrow.
korn
post Jul 25 2015, 10:07 AM

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Afaik, no more extra RM 5 if you reload RM 100. They only give extra 50 minutes + 50 SMS.

I normally reload RM 100 to take care the number validity and get the extra RM 5, which I bought reload from reseller for less than RM 100. No more since last 2 months I think.
TShuiqing88
post Jul 27 2015, 06:59 PM

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[Update 2015-07-27]

I received the RM5 bonus, but it is no longer direct credited into the balance, it is credited to another "Bonus Credit" balance, which I'm not too sure when it will be used (I assumed it will be used before using my real balance).

As for the extra calls+SMSs in compensate for the GST charged, NO I still yet to receive it until now
#Hotlink
post Jul 27 2015, 08:20 PM

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QUOTE(huiqing88 @ Jul 27 2015, 06:59 PM)
[Update 2015-07-27]

I received the RM5 bonus, but it is no longer direct credited into the balance, it is credited to another "Bonus Credit" balance, which I'm not too sure when it will be used (I assumed it will be used before using my real balance).

As for the extra calls+SMSs in compensate for the GST charged, NO I still yet to receive it until now
*
Hi,

Please be informed that GST bonus is no longer valid as it expired on 02/07/2015.
You may refer to http://bit.ly/1U0SNuw for more information.

TQ

TShuiqing88
post Jul 28 2015, 08:38 AM

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QUOTE(#Hotlink @ Jul 27 2015, 08:20 PM)
Hi,

Please be informed that GST bonus is no longer valid as it expired on 02/07/2015.
You may refer to http://bit.ly/1U0SNuw for more information.

TQ
*
I see. Thanks for the info.
sms2u
post Jul 30 2015, 03:17 PM

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No more free credit due to GST?

But still charge 6% gst

That is how it happen.

Give u free credit when charge 6% ..
Wiati few month, and no more free credit..

All accept the 6% gst and no complaint it after free months

 

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