Been using this plan for quite sometime, HAVE TO FILE MY COMPLAIN TWICE !

I keep getting charge for "MMS CONTENT" which I never subscribed.

it really get on my nerve !

Is it Celcom issue or only this plan??

Damn.

I think probably you're not using a recycled number. or the previous owner has already solved this issue before terminating it 

First 38 + Facetime/other apps = Enough data + unlimited call. So, I'm stay with First 38. For better saving, apply the auto debit + rebate from selected CC. (save up to 7%) At least can offset the GST. 

Yonder app sucks. The UI is ugly & selection of music still limited.

Still prefer spotify over yonder.

fattnet?

RM0 Good News! We know you love Internet. Starting 13/11, you are upgraded from 3GB to 5GB without charges. Thanks for being loyal to us. Sincerely, Celcom. T&C

Just notice this "Unlimited calls on celcom network". I was like, it's a total change of plans!!!!
If it remains our 60mins free to other network and "Unlimited calls on celcom network", then it's an upgrade. Without that, it is totally a change of plans, is it legal to do that? I did not sign up for this paid calls plan man.

Whats wrong with activating roaming? Its free right?

roaming service enabled is no-cost, right? as it had always been?

Celcom has responded and it is not good news. Time to escalate to MCMC. Hopefully if more of us do it, MCMC may act in our favor. Celcom response email is below:

"Thank you for your email.

In response pertaining on your enquiry, we would like to inform that as per checked for service number 019XXXXXXX your plan is FIRST BASIC38.Effective on 9 August 2108,for this Plan,50 minute all net calls would not be available and change to free unlimited on net calls. However, there will be charge for the off net call/non Celcom network 15sen/min.

We hoped that the above could clarify the situation and we appreciate for your kind understanding in this circumstance."

Haha Celcom CS just responded to my sassy email saying this isn't an upgrade by copy-pasting the new plan 

-----Original Message-----


Response:

Well if it helps anyone my MCMC complaint text is like this (thought I'd brush up my very very rusty BM since it may be easier to deal with government agencies using BM )

Saya pelanggan pakej Celcom FIRST Basic 38 selama lebih tiga tahun. Baru baru ini saya mendapat SMS bahawa pelan saya akan dikenakan downgrade tanpa persetujuan daripada saya. Saya telah menghubungi Celcom untuk menyatakan bahawa saya tidak bersetuju dengan perubahan ini yang ternyata merugikan tetapi telah diberitahu bahawa saya perlu menerima "upgrade" ini yang dengan jelas bukan satu upgrade.

Pelan yang saya melanggani sekarang mempunya ciri ciri berikut:
50 minutes free calls all networks
50 free SMS all networks

Dalam pelan baharu kedua-dua ciri di atas telah ditarik balik. Dengan jelas ini BUKAN upgrade dan merupakan satu contoh Celcom menghukum dan menipu pelanggannya. Saya berharap MCMC boleh menyiasat perkara tersebut dan memastikan Celcom tidak boleh dengan sesuka hati memaksa pelanggannya untuk menukar pelan yang dillanggan kepada satu pelan yang jelas merugikan.