Their customer service is ok for my experience, but their website is not  up to date; the latest resorts list is not there; member menu always under maintenance...

My husband has been the member since 2001. Our experience with them so far so good. Of course is not easy to get reservations during peak season on hotels near tourist " hot spot " like Genting, Cameron, Langkawi...,

However, we managed to get last minutes booking ( less than a week ) on PGH.

We are planning to sell it if anyone is interested; we found it very difficult to arrange for family holiday now ; everyone have different work/ holiday schedule, make it hard to gather all for family trip.