Dear Maxis,

I am currently on OKU Home wireless internet package 7+21 and am paying 50% off of normal RM139/month price. It's registered under my mother-in-law's name as she is a stroke patient.
I would now like to upgrade to the 12+36 package at the same 50% OKU rate as well.

My questions are:

1. Do I still need to bring my mother-in-law physically to a Maxis store for the upgrade to continue enjoying OKU rates?
2. I notice an upgrade option in the self care portal, but it displays the normal full price of RM169/month only. Therefore, I'm apprehensive of upgrading this way in case I will be charged the full rate. So can I use this option to get discounted rate?
3. I assume I'm currently out of contract (registered in Oct 2013). So, when I upgrade my package will I be subjected to another 12-month contract period?

Thank you