let revive old thread.

today i went to jusco melaka ayer keroh secret recipe.

ordered my favourite course, Chicken Cordon Bleu. and my frens ordered chicken lasagne.

i am totally disappointed.

the chicken is overcook and hard to chew. the fries is not edible. all overcook. i bet cat donwan to eat it too....

the lasagne is full of oil; not like it use to be. like sardine in can edy. so oily!

wanna go complaint to their manager but their manager is not there. ceh~ i am totally speechless as their worker donno wat to do.

they offered me to replace new dish but i refuse as i am no mood edy.

btw, other places, if i go complaint their food, they will take it n replace it immediately. gee~

edit

yes, i am picky and love to complaint; especially food. if u wanna flame me, i will ignore it. i just wanna share my experience. TQ!

This post has been edited by death_nite: Aug 31 2007, 09:57 PM

i nvr miss my choc mud cake. each time i go there, definitely i will buy this but my frens don like it, as it too sweat. she prefer cheese cake...well, i think cake r suppose to be sweat like choc mud cake, not sour like cheese cake

cheese cake lover! pls dont flame me!

how to complaint?

easy...just call the waiter, n tell them u wanna meet with their manager...if manager not there, sm1 else higher position than waiter will come n entertain u...

if no 1 come....then i guess say goodbye to dat branch lar...

wat i did is, when the manager come, i will tell them dats not my first time having the same dishes...just tell them it taste bad, cold, weird, not fresh wat so ever u think...they will chk ur food...speak with nice word laa...dont scold them kaw2 unless he started to use vulgar word 1st...then its ur pleasure to be ah beng!

haha...
i learned this from my friends...she always had no luck...when eat piza, spaggeti, etc....always got hair inside (inside ok..not outside...imagine there's hair inside ur lasagna ) ...then she will straightly call the manager n the manager will give new dishes.

u cant ask money back...but usually they will replace it with new same dishes or side dishes. depend on manager. just discuss/negotiate properly.

if they refuse to change new one, u just said, the money is urs. if they refuse, then u can refuse to pay i guess. but this i think is ur last resort la. i nvr failed b4 in this kind of situation....

customer always rite....n yeagh, me n my frens r one fussy customer...