Stayed in this so called 4 stars hotel located on the highest point of Brincang, last weekend, in their 2 rooms apartment. Should have known the rooms are going to be in bad state when I walked into the lobby.
This is the place where you find beautiful flowers, but the lobby's flowers display were teruk...5 stalks of Heliconias, all dried up with shreded leaves in the middle of the lobby. And it was there for 2 more days, before they finally remove it!

The staircase were dirty and stained with bird's dropping. Our rooms were dusty, especially under the bed (the floor is lamenated wood), toilet flush not working. This so called 4 stars hotel is worst than some 3 stars.
When request for a change of room, the receptionist said some of the apartments do not belong to them. I feel if they are charging me 4 stars room rate, then the quality should be 4 stars!!
The buffet breakfast was the same thru out our 3 days stay, nasi lemak, congee, bread, fruits, (cold) half boiled eggs, bread and butter pudding. Even my maid said the food is not nice!

Spot on!!

It does not matter who the unit belongs to, EQ should make sure the basic standard is there. How can they called themselves 4 star, charging 4 star but service is below par. This is not fair.

I tried to request for a change of room as mine was walk up apartment and on the top floor (2nd floor). Mainly bcos I am travelling 2 children below age 3 and my mum have leg problem.
Was told all 2 rooms apartment are located on the top floor,which later I found out this is not true.

I guess I'm not good at "making hell of a noise" and get complimentry fruit basket.
I expect to get what I paid for, which is not too asking for too much!!

It was my first trip there with family. Because of my 2 young boys, my priority was for comfort and clean enviroment. Thought, EQ being a 4 star and reputable hotel should be a good choice. That is why I don't mind paying more for it.

After my that trip, my friend said Heritage apartment is a better deal. Think RM300-350 for a 3 room apartment, fully furnished with Astro channels.

Anyway, found a nice restaurant You Hoo in Brincang for makan, the Indonesian fish is not bad. It's fried fish with with thick curry gravy.