I have bought and signed up a 2 years contract with one of the maxis authorized dealer last week 19/6/2015. While i'm still in the shop, The iphone Sim Card Tray is stucked when i using my no cut original nano sim card from maxis. The shop immediately asked me to go to the maxis centre at johor bahru danga bay to exchange a new set. when i reach there the guy there tell me i have to go apple service centre at danga city mall to open the sim tray first. it is ridiculous that maxis centre do not have own staff to open the phone under maxis own warranty!! with a lot of frustration i can only go down to danga city mall apple service centre and requested a report from them. then i go back to maxis centre again and this time they say cannot change 1 to 1 on the spot and can only wait and claim for warranty. seriously what the f!! u sold a factory defect phone, made me signed a 2 years contract with you and you cannot 1 to 1 change the phone for me on the spot when i have paid already!! now i don't know need to wait for how many years for the warranty claim!! bullshit!!! you maxis should really consider to change this stupid policy when people bought the phone and havent even leave the shop and discover the phone is spoilt you should change a new phone on the spot!!!!!!!! you should also hire some phone technician at the maxis centre to check the phone problem because it is under your own maxis warranty and not letting your customer running around for nothing!!!!
after being such a loyal customer of maxis for more than 10 years i am really regretted to buy the phone from maxis.

even i hv called to maxis helpline 123 a few times, they just say "this is the standard procedure". what the hell is this standard procedure? maxis warranty need to go to apple service centre by the customer and request checking of the phone?? after checked it is factory defect phone still cannot exchange a new one on the spot even they have stock, need to wait and wait and wait... until now almost 2 weeks havent receive a call from the MAtherfkerXIS.

RMA ID/CASE: C1311742

is there even any maxis reps here to solve problem?? or posting here is just a wasting of time?????

of course i requested the authorized dealer to change the phone but they couldnt do it because of this Maxis policy. and they dont have stock for the iphone6 also. i was told by the authorized dealer i can only exchange it at the maxis centre because it is under maxis warranty. then i called to maxis 123 and checked whether they have stock at maxis centre danga bay centre so i can go there immediately to change it, they tell me have stock and ask me to go there replaced it, but when i reach maxis centre then all this rediculous scenario happened!

you mean i will only receive a refurbished and not a new iphone????? what the hell.... pay so much and signed 2 years contract to receive a refurbished phone?? no way man...

yes the authorized dealer he said he can change for me but it takes longer time, so he suggest i go to the maxis centre at danga bay immediately because when i called up and ask they say got stock, so he told me i could get an 1 to 1 exchange there.

the phone has already surrendered to maxis centre danga bay on the day i bought it. so can i reject the so called warranty claim refurbished phone and request to cancel the contract and take back my money? i think nobody on earth would accept this kind of treatment.
by the way until now i still never get a call from maxis. how could you not be frustrated?

thank you very much for your info!