Actually this is the unfair policy in Malaysia.Not only maxis celcom digi also like this.I think the problem is not at Maxis side.You should asked the authorized dealer change for you.

When they ask you go maxis centre mean it will claim warranty.Maxis Centre only can let you claim warranty instead change a new unit for you.

The phone is signed with the authorized dealer so it should be change by the authorized dealer.They kick the ball to Maxis Centre Danga Bay.

Claim warranty is quite fast,I think within 1~2 week.But are you know your phone will not be new?It is a refurbished iphone mean a phone who claim by others and apple fix the problem and change a new battery and external cover.Of course without the white box.

The only way to prevent the policy is buy directly from apple online store.

Hopefully can hear the good news from maxis for your problem.

May I know which dealer you sign the iphone?

This post has been edited by JayChouYEE: Jul 2 2015, 11:30 PM

Iphone claim warranty is like that,a refurbished phone will issue to you.
In Malaysia,if you buy apple product in maxis digi celcom umobile machines switch mac city,you should get ready for this unfair policy when you step out from the shop.
Where the problem phone now?
Now you wait the dealer change for you or maxis danga bay?

you can try the way you said and wait for the answer from maxis.
I think you need to call them or go to the centre ask them the current process.
You also can try to complain to cfm if their asnwer or solution provided you cant agree.

http://www.complaint.cfm.org.my/

previosly I meet a problem with tm unifi,they cant settle my problem more than 2 month.
I complain to this cfm,my problem been settled in one week.Service quality quite good for this website.

If cfm cant settle your problem,then you only complaint to http://aduan.skmm.gov.my/

This post has been edited by JayChouYEE: Jul 7 2015, 11:13 PM

new phone is in a box with the plastic.
refurbished phone just a phone without the box.