bought a new router dir816L to replace the unstable DIR615 from tm.

The unit has a BIG Support UNIFI sticker in front but when i try to configure it. It just does not work!!! Same things i put into the router, username, password PPPoE and it can't connect.

The status seems to be always busy and trying to connect.

Can somebody help me out with this.

Thanks.

U can try setting up using this method.

https://klseet.com/index.php/196-tm-unifi/u...dir-816l-ver-b1

Hill, I have tried to do the setting according to the blog and my router version and firmware was 2.0 SG.
I'm not sure it will have a different settings compared with that author's setting but I already contact with dlink customer service and their confirmed my unit is compatible with unifi.

So, what's probably was wrong??
I tried double and triple check my password it shouldn't be any minor mistake or whatever...

Anyone happen to have a same case with me, and probably have a solution to this problem, before have to use a final
resort that to turn in to dlink service centre?

Thanks, really appreciate it..
Drowning from offline, life's suck without logged into net...

Looking forward the solution too. before I made purchase for this DLink AC750 (DIR 816L)

I'm asking based on experience helping few people setting up their router;
1) you're putting in your service password that you get from TM's 100 or TM's portal right? It's not the password that you use to login to the WIFI.

2) can you connect to the internet using the stock router from TM?

This is the new model launched. it has Dual-Band.
http://www.dlink.com/uk/en/home-solutions/...50-cloud-router

Those who fail to set up their new Unifi router, always check with router Log.

The Log keep all error or problem of your router.

Its more than a month. I wonder if TS solved his problem or not? D-Link did issue a firmware for DIR-816L with unifi support.

http://global.dlink.com.sg/support/support...p?idproduct=662

Should be very straight forward. I wanted to buy this also as my tmnet 615 router is acting up.

Thanks netmatrix for the great info. I didn't know it has firmware support Unifi since May 2015

DIR 816L selling SGD69 (Fast Ethernet LAN)

may interested also TP-Link-AC750-Acher-C2 is SGD79 (Gigabit Ethernet LAN)
firmware support Unifi_and_Maxis_Fiber since 2014

show us a screenshot of your router settings sans blur out your Unifi Password lah.

i bought the same router model and having same issue can't get into internet.
checking the connection status, it shows connected and obtained IP address but it start from the range 172.x.x.x instead(always this range no matter how many time reconnect).
checking traceroute it stop after enter tm network. it sure look like connected but can't get internet.
then i switch it back to my previous router L7 and it's working and able get internet, checking the ip it's not 172.x.x.x instead 203.x.x.x

still checking how to resolve this issue

Finally bought a DIR816L, it has a connection option for Unifi psw PPPOE. Call TM #100 to reset psw for this new router.
Much better than my DIR 615.
Disappointed on 5GHz feature not perform well. Hooked up with TP link extender to cover other area.

why not just give them a call, 24x7 1-300-8887 5465

Mine was the password incorrect also and the TM installer never provided any password of the router, the so call password wrote on sign-off paper is not the password.

Yes the 5Ghz power ranger is much lower than the 2.4Ghz, lucky i use on small area.

I've just bought Dlink DIR-850L router, can't seem to connect to UNIFI with PPPoE username and password. Any help on this?
Many people seem to have issues with Dlink router from searching the net for more info.

Is this resolved? I can connect to unifi but not hypptv

hi all i was having the same problem too about connecting to unifi it seems the official firmware is lack of option for vlan,repeater mode and bugs on port forwarding i also try to contact dlink earlier but the support team does not help much and delay

i found a solution already for dlink dir 816l b1 it is a sdk version it has alot of function like print server ,torrent ,samba,file sharing and much more option like repeater mode vlan tagging for those who want try it get it here ftp://ftp.dlink.ru/pub/Router/DIR-816L/Fi..._sdk-master.bin


i think u need to set the ethernet on port 4 and assign vlan 600 to it and enable igmp

by the way try to use this DIR-850L firmware below it has more advance function but its not official yet

ftp://ftp.dlink.ru/pub/Router/DIR-850L/Fi..._sdk-master.bin

Warning, u will not be able to revert to original firmware after flashing this.

Hi, I am one of the victim here, bought a dlink 816L recently, wifi okay but not the internet connection.
can anyone share the solution to this?
what is this firmware reflashing? it was stated easy to use in the user guide.
thank you

Hey have u solve the issue? I can't even upgrade the firmware. After I upload the firmware it just went back to the old one.

Hey same issue. WiFi ok but no internet. Have u manage to make it work?

I have problem yesterday after a long talk with Dlink support, i managed to solved the problem by go to Dlink download page and download Firmware: DIR-816L B1 v2.06ES for DSG . This is latest that have mode option type ; UNIFI-PPPoE

Incase anyone have problem.



This post has been edited by fainonline: Apr 16 2019, 04:22 PM