Thank you for taking the time to let us know about your recent experience in our outlet at Sunway Pyramid 2.

At Starbucks, we go to great lengths and take very many steps to ensure 100% customer satisfaction everyday, every time and every single cup. It appears that we have let you down, and for that, we apologize for the negative experience you encountered.

We have communicated your experience with the outlet team about the less than acceptable service rendered and would like to assure you that we taking corrective action to prevent a similar incident from recurring.

Again, thank you for taking the time to bring this matter to our attention. The best way that we can improve is when people who aren’t satisfied tell us so and tell us why. You’ve given us an opportunity to improve, and hopefully we will not disappoint you on your next visit.

Please do not hesitate to contact me or alternatively we wish you could provide us your contact no. if it is convenient for you so that we could have the opportunity to meet you over a cup of your favorite coffee at your favorite Starbucks outlet to explain the corrective steps we have taken.

Once again, thank you for writing to us and we welcome any comments for us to further enhance your Starbucks Experience at our stores.

We look forward to seeing you back in our Starbucks stores and serving you for many years to come.