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Starbucks Card in Malaysia V3, Better Foods & Drinks fix with Starbucks
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ftan
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 Jan 12 2016, 07:06 AM
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Good Morning, everyone. Received a reply from SB after I emailed to them. » Click to show Spoiler - click again to hide... «
Thank you for taking the time to let us know about your recent experience in our outlet at Sunway Pyramid 2.
At Starbucks, we go to great lengths and take very many steps to ensure 100% customer satisfaction everyday, every time and every single cup. It appears that we have let you down, and for that, we apologize for the negative experience you encountered.
We have communicated your experience with the outlet team about the less than acceptable service rendered and would like to assure you that we taking corrective action to prevent a similar incident from recurring.
Again, thank you for taking the time to bring this matter to our attention. The best way that we can improve is when people who aren’t satisfied tell us so and tell us why. You’ve given us an opportunity to improve, and hopefully we will not disappoint you on your next visit.
Please do not hesitate to contact me or alternatively we wish you could provide us your contact no. if it is convenient for you so that we could have the opportunity to meet you over a cup of your favorite coffee at your favorite Starbucks outlet to explain the corrective steps we have taken.
Once again, thank you for writing to us and we welcome any comments for us to further enhance your Starbucks Experience at our stores.
We look forward to seeing you back in our Starbucks stores and serving you for many years to come.
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ftan
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Jan 12 2016, 11:14 AM
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QUOTE(janson_kaniaz @ Jan 12 2016, 08:30 AM) so long, only the highlighted part is important...  QUOTE(DM3 @ Jan 12 2016, 11:01 AM) That's their standard reply template just to shut u up awhile. complain again and see the name or outlets change if its from different ones Tell me about it.  I replied to this part below. Let's see what action they will take. » Click to show Spoiler - click again to hide... «
Please do not hesitate to contact me or alternatively we wish you could provide us your contact no. if it is convenient for you so that we could have the opportunity to meet you over a cup of your favorite coffee at your favorite Starbucks outlet to explain the corrective steps we have taken.
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ftan
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Jan 14 2016, 07:05 AM
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QUOTE(sj0217 @ Jan 9 2016, 02:43 PM) Have you seen this card selling on new outlet ?? Found this card at SB outlet in Cyberjaya (nearby Oldtown). |
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ftan
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Jan 14 2016, 07:13 AM
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QUOTE(sj0217 @ Jan 14 2016, 07:08 AM) Thanks for your sharing...  I have seen both cards selling at 1u Signature outlet too Wow, you're early today.  There is a lunch promo going on in SB. It's $20 for pasta and coffee/tea drink. I think the choices are the so-called cheapest or basic drinks in SB. If you want the usual drinks, then need to add another $5. I'll take a picture and post here if I go SB again. |
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ftan
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Jan 14 2016, 07:22 AM
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QUOTE(sj0217 @ Jan 14 2016, 07:17 AM) Selling pasta  ?? seem like quite weird if eat pasta at SB  only that outlet available ?? I'll post pictures here when I go there next time. Pasta as in spaghetti (bolognese), fettuccine (carbonara) and angel hair (beef goulash).  I'm not sure if the promo is available for that outlet only. This SB outlet is doing very well; lots of people hanging out ie students and office workers. |
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ftan
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Jan 14 2016, 09:56 AM
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QUOTE(janson_kaniaz @ Jan 14 2016, 09:13 AM) Don't quite want to eat in SB since I don't think they prepare their food on the spot. Everything prepared from HQ and delivered to outlets, I think... then they only microwave it... Yes, they heat up with microwave. Hmm, the machine looks like an oven. I need to observe more on this. |
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ftan
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Jan 15 2016, 09:38 AM
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QUOTE(treehill @ Jan 14 2016, 09:59 PM) Many stores seems like no tall size already... But if request might have but not sure whether is only available if bring own tumbler. I got a call from SB representative. She said all stores still sell Tall sizes upon request. |
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ftan
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Jan 17 2016, 04:33 AM
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QUOTE(treehill @ Jan 15 2016, 07:45 PM) Yup, so far for me no rejected but they are not showing in their menu I recently noticed that too. Anyway, here are the pictures of their food menu and promotion. » Click to show Spoiler - click again to hide... «
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ftan
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Jan 18 2016, 02:32 AM
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QUOTE(MandyG @ Jan 18 2016, 01:07 AM) The SB at Times Square not selling Tall sizes when I requested it.  QUOTE(MandyG @ Jan 18 2016, 01:19 AM) How u manage get SB email? Email their customer service which is listed on their website. Alternatively, post on their fb. |
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ftan
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Jan 20 2016, 04:51 AM
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QUOTE(treehill @ Jan 19 2016, 07:32 PM) Purposely buy it to get the angpow maybe no but if u want to collect just go ahead. Remember got 2 colours.. Do request from them if u going to get it I got the beige packet. Didn't know they had the red one. Going to check it out again. |
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ftan
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Jan 20 2016, 01:56 PM
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Hmm, I think need to purchase items to get the angpow.
I checked the SB outlet here. They don't have the red color ones yet.
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ftan
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Jan 21 2016, 07:25 AM
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QUOTE(sj0217 @ Jan 20 2016, 08:42 PM) Only purchased beverages and food will be entitled No for card reload and buy tumbler You can get red color from one u signature outlet as I just got from there Thanks. But I seldom go to 1U nowadays. SB barista will keep one for me (with purchase, of course).  |
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ftan
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Feb 18 2016, 08:07 AM
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QUOTE(Justinengtatafish @ Feb 16 2016, 07:34 PM) I once purchased the white choc truffle drinks at SB drivethru Seri Austin In johor. I requested for Tall size (i brought my own tall size tumbler) they said sure no problem. HOWEVER, my bill showed T size- RM18 (same price with Grande Size). I emailed them, they said T size is RM 18. Supposely, Drivethru price for that drink is G=RM18, V=RM19. I kinda pissed off. If u wan to purchase tall size drink, go SB outlets in Shopping malls. Drivethru more expensive by RM1 extra, and the menu price very confusing. Yeah, I just noticed those seasonal drinks are priced $18 for Tall. I redeemed one early this week. I seldom take them coz they are too sweet for my liking. |
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ftan
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Feb 18 2016, 09:11 AM
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QUOTE(janson_kaniaz @ Feb 18 2016, 08:15 AM) order hot instead of frap. frap is rm1 more expensive across the size. This weather is hot in the afternoons. Anyway, nowadays I go for iced latte. |
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ftan
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Mar 2 2016, 07:20 PM
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I tried the iced burnt caramel macchiato drink today. Surprisingly, I liked it.
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ftan
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Mar 3 2016, 11:13 AM
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QUOTE(ciwi1166 @ Mar 3 2016, 05:59 AM) what is the difference between the normal one and the 'burnt'? A slight burnt or bitter taste. I liked it. Usually, I find their SB promotional drinks too sweet. I hardly order them. When I do, I forget to ask for less sweet.  QUOTE(sj0217 @ Mar 3 2016, 07:15 AM) Clinique FREE Eye-touch Up and Skincare mini Giveaway Get your Macchiato Mania on and receive a complimentary eye-touch up and skincare mini at Clinique Enjoy any one of promotional beverages, bring the receipt to any Clinique counter nationwide and pamper yourself of your loved ones. Promotion Period: 02 - 20 March 2016 Term & Conditions:- Available at all Clinique counters nationwide - Customer needs to present Starbucks receipt as proof of purchase ay any Clinique counter in Malaysia Yeah, going to try for this one. Hope the stock is still there. |
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ftan
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Mar 3 2016, 03:53 PM
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QUOTE(sj0217 @ Mar 3 2016, 12:40 PM) How about your receipt on yesterday ? You can try to get a complimentary also right since start from 2 March onwards I kept the receipt. I will go on weekend. |
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ftan
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Mar 5 2016, 03:07 PM
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I went to my usual Clinique outlet. The lady says can't redeem here. But in MV, the promotion is there. Too bad I'm not going there this weekend.
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ftan
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Mar 5 2016, 07:32 PM
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QUOTE(sj0217 @ Mar 5 2016, 03:18 PM) Keep the receipts and redeem next weekend since promotion until 20 March The Clinique lady says tomorrow is the last day. I guess she meant the roadshow in MV. QUOTE(pvateme @ Mar 5 2016, 03:24 PM) you need to buy any of the product to entitle the free lipstick right ? Yes. But if you don't want to buy, they will touch up your eye makeup and give you a free sample. Which is quite worth it. |
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ftan
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Mar 8 2016, 07:53 AM
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QUOTE(sj0217 @ Mar 8 2016, 07:13 AM) Continue on current promotion, the Starbucks T-Shirt is look like this  Have to spend $200 one shot.  |
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