Im now damn headache, since my water purifier contract will finish next month and coway hq came and contact me and i agree to continue the contract with a new machine. And just now the service crew come my house to change filter but he said should continue the contract with the service crew instead of hq. He said if any issue arise in the future he wont be responsible of it. He also said now a lot of scammers and can buy your info from coway, take your bank card number and subscribe a bunch of machines. Call back coway hq sales person and hq said they have some internal issue and some service crew member will threaten you so that you should continue the contract with the service crew instead of hq. On one hand the crew said "you never meet the hq person right? Continue the contract with me much safer since you can see me when i go your house service".

Like wtf? Now i dont even know who to believe, thinking of just cancelling both party and go with self service model.

This post has been edited by HumanExtinction: Aug 16 2025, 07:51 PM

Both party all say different thing. Coway HQ sales person said that penang cody office now very aggressive and can sometimes threaten customer so that they continue the contract with them. Coway service person said now a lot of scammers try to pretend as Coway HQ. I show the Coway HQ documents with sign and everything to the service person and he said this is fake, scammers can now buy document from different coway department so they can scam people....

So unsafe these days? Think ill go back and boil water myself LOL

This post has been edited by HumanExtinction: Aug 16 2025, 08:08 PM

should show this to both party and go cuckoo


This post has been edited by HumanExtinction: Aug 16 2025, 10:18 PM