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 Unable to received sms while roaming in Laos, Can receive call but not sms

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Maxis
post Jun 20 2015, 05:51 PM

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QUOTE(stockerzzz @ Jun 20 2015, 03:33 PM)
Hi Maxis,

Currently, i am at Laos. My phone network currently is attached to Beeline which i believe is Maxis roaming partner in Laos.
For the past few days, i had been unable to receive sms. I had been able to receive call but sms is not receive while roaming in Laos.
I had changed the sim cards to several smartphone but I had get the same result: can receive call but cannot receive sms.
I suspect is some problem either at the Maxis network or your roaming partner network.
Please assist ASAP as this has been very difficult for me to make transaction online  which needed for me to receive the TAC sms from bank.
Below is my account number: 1353928409
*
Hi,

We are checking on your issue and will revert once there is an update. Do accord us with your patience.

TQ,
Mohan
Maxis
post Jun 21 2015, 05:46 PM

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QUOTE(stockerzzz @ Jun 20 2015, 11:23 PM)
I had a daily sms sending to my phone. I had stop received the sms from June 15. Please check if there is any issue happened between June 14 and June 15.
This is starting to get problematic as I am having trouble to pay my bills while I am at oversea. I need to receive the bank TAC sms.
Please assist as soon as possible!
*
Hi,

Please be informed that your case reference number is C16505664 and we are still in midst of investigation. Rest assured we will revert once there is an update.

TQ
Maxis
post Jun 23 2015, 05:07 PM

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QUOTE(stockerzzz @ Jun 20 2015, 11:23 PM)
I had a daily sms sending to my phone. I had stop received the sms from June 15. Please check if there is any issue happened between June 14 and June 15.
This is starting to get problematic as I am having trouble to pay my bills while I am at oversea. I need to receive the bank TAC sms.
Please assist as soon as possible!
*
Hi,

In regards to your case, we have reset your SMS profile. Please assist to monitor and do revert should the same problem persist again.

Thanks,
Maxis
post Jun 27 2015, 03:32 PM

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QUOTE(stockerzzz @ Jun 25 2015, 12:58 PM)
Hi, I had been abke to receive SMS.
Thanks.
*
Hi stockerzzz,

We are glad to hear that your issue has been resolved. Do revert to us, should you require further assistance.

Thank you.
Oscar
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