Fu... 10k sofa... buy lah those on promotion 5~6k enough...
Anyway, consumers should learn the art of communication as well.
You talk softly, talk nicely, you can get almost anything... you shout shout complaint their product lousy in front of them, and if really the one picking up phone is the boss relative and partner... then it may back fire. Just said that what's wrong with the sofa, and ways to rectify.

But anyway, I also have Rozel, use it for 4 years liao... no problem... kids even jump on it.
But when I buy, the sales did mention that the so call warranty does not include everything and transportation charges is RM160, repair and labour though is free...
Maybe you bought so expensive so you butt hurt more...