Just got my M3 hatch with the leather seats on Thursday :



I sent it for tinting on Friday and this is what the tint shop did to it :



F-ckers poured thinner on the back window panel and left it there for 2 hours until it dissolved the plastic. Car has to go back to Mazda for repairs next week. Mind you this shitty workmanship was done by the authorized installer for an extremely well known tint brand.

It's the rear door of the hatchback, under the rear glass window :



Mazda quoted me RM650+ to fix. That shop denied it at first despite the car being only less than 22 hours old (inspected and collected 4.30pm, they f-cked it up at 10am next day). I had to deal with their boss directly cause the main worker that did the job didn't even want to show his face -- claimed he had something to do and the other one just kept quiet.

His words were :

"I don't claim responsibility for this but I will pay for your repairs" -- really pissed me off even more. He only admitted it was the thinner they used after 2 hours and said he would take responsibility for it.

The best part about all of this is they didn't even know what a 'solvent' was or how thinner reacts with plastic. I asked if they used thinner because the whole car smelled like it and they denied it saying they only used 'spirit water'. My reaction was like omfg are you all mentally retarded...

They've been spraying thinner on every car and even on my front passenger and driver seats, the Mazda workshop guys noticed there were spray marks on the doors (which thankfully could be wiped away with water). The rear door in the picture wasn't so lucky as they left it on and it etched about 1-2mm deep into the plastic.

My mistake was not using my usual tint shop (I normally go with v-kool elite for all my cars) and assuming this other shop knew what they were doing.

Update:

Extremely impressed with Izwan and team at Bermaz, Jalan 219. 2 working days delivery time for replacement parts, 20 minutes to repair the panels and no appointments required. Car is as good as new again. Absolutely no regrets switching from my previous 2007 Volvo S80 2.5T to the M3 hatchback.