Epic is funding the cost of all Kickstarter refunds resulting from Shenmue III’s move to the Epic Games store, so that refunds won’t reduce Ys Net’s development funding.

Concerning Refunds

Refunds will be honored for backers who had selected a PC version and are not satisfied with the proposed reward options.

Refund Request Processing

Refund requests will be accepted only through the backer survey during the survey period. Processing details will be announced at the start of the survey period.

Refund processing timing may vary depending on payment service and transaction status. It may take up to 20 business days to 3 months from the time the refund request is made until the refund transaction is completed.

We promise to proceed with refund request processing promptly and reliably, however, due to the fact that the campaign is now 4 years on, along with the complexity of the transactions and payment service system arrangements, we ask for your understanding that processing times may vary depending on individual transaction circumstances.

Refunds and In-game Rewards

The possibility is high that in-game rewards for backers who requested a refund may not be removed from the game. We ask for your understanding that production of in-game rewards has been well underway and that changing implemented content is difficult at this stage of development.