I'm intending to MNP from Umobile to Digi Prepaid. But not impressed by the errors on the website regarding procedure and cost:

https://www.digi.com.my/support/help-center...sing-activating

Prepaid FAQ #4 says clearly "MNP is now available online." But Digi CS tells me that for Prepaid it is not - must go into a store.

FAQ #6 says "How much is the Digi Prepaid Live pack? RM8 comes with RM5 credit in main balance with 5 days validity. However, there will be no charges if you are converting from a Digi postpaid line or if you port in from another Telco. In this case, there will no credit pre-loaded." Digi CS tells me that if I walk into a store I must pay RM10 for the sim card.

Free sim and delivery is only for Postpaid, but no mention of that on the Switch-to-Digi page at all.

EDIT: It was easier and much faster than I thought. I was advised by another member to go to a Digi Store (not Express) and the sim card was free. Registration was fast. Within a minute of leaving the store I got the SMS from Umobile asking if I really wanted to leave. I replied YES. My Umobile service was de-activated within 12 hours and I could commence using the Digi sim card. There was initially some problem with receiving OTP from my bank, but that seems to have sorted itself out.

This post has been edited by tertiary: Nov 21 2019, 11:00 AM