Hi,

I port out a celcom number to xox black RM39/month e-sim. Received a receipt without ICCID, reported and they fixed and resend me the email this time with ICCID.

Then, I was told not to activate the ICCID first until i replied CELCOM’s sms.

Ok so I waited and replied to Celcom sms to confirm port out. Once the simcard network became failed, i started to activate the ICCID on Black app.

Unfortunately, it can’t be activated. Stuck at the same screen despite pressing the “->” button. Reinstalling app and use different OS doesn’t help.

Now someone trying to call me, it says nombor tiada dalam perkhidmatan.. Reported to XOX but they seem to take this quite lightly.

Is this normal?

I think you don’t quite understand the situation i explained. No way to “change to nano sim then convert to e sim” now. I have already ported out, celcom dont have my number d.. now my number is stuck “in the air”.. my number unable to “enter” e-sim due to issue at xox.. and “nombor tiada dalam perkhidmatan” is making me worry that xox really caused my number to go missing..

Updates from my side: they finally managed to put my number into their system d, no longer hearing "nombor tiada dlm perkhidmatan" (thank God!).

BUT, they probably assigned a wrong 19-digit ICCID e-sim into the QR code for scanning (normal ICCID/sim serial is 18-digit, even in the email they sent me much earlier is also 18-digit but now latest email in QR code it's 19-digit), now my e-sim in my phone shows No Service despite restarting phone many times.. i suspect is due to the wrong ICCID.. once again they're looking into it and checking.. my number is down for a week now

did so many MNP with xox, never once hearing "nombor tiada dlm perkhidmatan", this is first time (probably bcoz it's an e-sim), so it does give me a heart attack lol

This post has been edited by shyuanshyuan: Nov 20 2020, 11:38 AM

They need your IC and thumbprint.. so is a must to be there

Edited: I accidentally typed “with the new owner”

This post has been edited by shyuanshyuan: Nov 26 2020, 09:53 AM

Sorry ya I accidentally said “to be there with the new owner” lol! Typo..

i meant u have to go there.. coz maxis doesn’t provide the simcard online order.. majority telco allows u to order online for MNP but not Maxis/Hotlink

U need to make sure to have a few days (safest maybe about three working days) of credit validity..not just one day..

This post has been edited by shyuanshyuan: Dec 15 2020, 12:40 AM