Hi, Sifu here.
I just successful to port out from digi to maxis this afternoon (plan subscribed = maxisone plan 98 without contract).

Can I port out from maxis to digi or other telco immediately? How maxis to refund the advance payment I paid ? The reason to port out because the network at my area not stable and slow especially in indoor. This make me frustrated. Under 4G network, can't loading anything.

I make a wrong decision, I should buy prepaid to try the service 1st before to mnp.
Haixz...

This post has been edited by ckh6003: Aug 28 2017, 10:42 PM

Checked with Maxis CS, he claimed my maxisone plan is no bundle with any contract, so I can port out as usual, while the advance payment I paid, they will refund to me via Cheque within 2-3 weeks (send to the billing address).

Double check with DiGi CS as well, he claimed depend on maxis whether got cooling off period or blocking porting out imposed or not. If none, I can port back DiGi anytime.

Went to digi store, CS claimed got cooling off period 30 days, after that I only can port back. But I checked with digi store express, the guys claim no cooling off period, I can port back anytime as long as I don't have any contract.

So which one correct? Which one wrong?

This post has been edited by ckh6003: Aug 30 2017, 01:04 AM

Submitted mnp application. Eventually the application rejected by maxis. The reason given by maxis is the number I request for mnp is not in service.

I told to maxis CS "as earlier I asked, you guys claimed I can port out anytime. As long as I not bundle with contract. But now why reject my application."

After that, she checking the system I no bundle with any contract and the number is active. She said don't know why my number not in service and she cant give any comment about this. She ask me resubmit mnp application again.

what the hell maxis, please la don't use this kind of tactic blocking user to port out. Shame on you.

I already resubmit mnp application today.

This post has been edited by ckh6003: Aug 31 2017, 08:31 PM

For second attempt, still in progress. On the same day of submission, I immediately make a complain about this issue via live chat & their FB page.
Maxis CS helped me to lodge a report & pass to relevant team to investigate this issue.
They promise me will update me the status on 6/9 (Wed).

--Deleted--

This post has been edited by ckh6003: May 27 2018, 01:44 AM

Mostly telco will advised you to stay and use their service min 1 month (30 days)
Thereafter you are allow to port out.

For a better quality voice calls and using 4G internet while you are on calls