call them up, they will send a cheque for u

just call maxis (or better yet go to Maxis Centre) and ask to offset your account. and make sure u insist on having the cheque sent to you as soon as possible.

i've called maxis customer service before and it's said that the process can take as soon as 1-2 weeks. try calling the customer service yourself and you should get the same answer.

why u have to tell that u need have the account to be offset as soon as possible? some cases said that some centres are giving lame excuses when u return to the centre weeks later after making the request on reimbursement. guess what's the answer? "u haven't said before that u want to get the deposit amount urgently". WTF? this is a true story.

and if u haven't request the centre to get the amount of deposit back, it will take 3 months the soonest to receive the cheque. the reason? they will say that your account is still on system even after your termination of account (either terminate or porting mobile number), so it will take months (at least 3 months) for the system to automatically sort the terminated accounts and proceed for payment. it's my own experience previously (having my number terminated). i received the cheque 6 months after i terminated the account.

so remember this. call the customer service (or go to the centre) and ask the representative to offset your account immediately.

btw yup, maxis will use the amount to clear outstanding amount of your bill before u have ported to another telco. this also applies if u r just going to terminate the account (without intention of porting the number). and the remaining amount will be sent via cheque. obviously it's common sense, not that worth to tell "Maxis will use it to settle outstanding balance" bla bla bla...

My friend just got his RM300 deposit refunded ( credited to account ) by maxis. He just call 123 and ask the maxis customer care to refund. Maxis initially offered partial refund of RM200, trying to hold back RM100 deposit but my friend insisted full refund failing which he will have to port out to DIGi. Maxis was left with no choice but to refund the full amount to him.  U can give a try to get your deposit refunded. But bear in mind that Maxis will try all means not to refund you the deposit and use delaying tactic to exhaust you. My friend took 3 weeks time and several follow up calls to get his deposit fully refunded.

What a big contrast between Maxis And Digi. Imagine if average RM150 deposit ( RM75 to RM300 ) collected from 1 million ( Maxis claimed it has 10 million customers) customers, that will be a whopping RM150 million free loan for maxis.  Just based on the min BLR of 6.75%, Maxis can save bank interest amounting to RM10 million a year.