Just to follow up on the recent MNP problem for prepaid.  Sharing my experience and advice.

1. Must stay with telco for at least 30 days before port out

2. Must not owe telco any money , even for prepaid.
i. Things such as "credit advance" by telco where prepaid credit was given to you first, and will be deducted once you reloaded. Make sure you reload and get the due deducted before MNP out.

ii. Monthly subscription services such as monthly internet plan should be unsubscribed before porting out. For example, if you don't have enough credit to renew the monthly internet plan (as you plan to port out anyway), a "due" payment may be tagged to your account. You may get the notice " non fulfillment of contract obligation" when you MNP.

3. Must have a minimum amount in the prepaid account. Definitely not ZERO. I would say RM1.00 is a safe bet.

4. Prepaid account must be active before you MNP. A safe bet will be at least 7 days validity period to take into account weekends/holidays.

5. Name and IC number must be entered correctly at the receiving telco side when you MNP.

You can lodge a complaint to SKMM
you can visit the website at https://www.skmm.gov.my
they you can call and lodge a complant to them

Go to umobile center (not sure about authorised dealer), your mom will need to fill up a form then they will make payment for the claim amount within 3 month. Your bill has account no. as reference.