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 Mobile Number Portability (MNP), Switching mobile no. to other telco

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Chrono-Trigger
post Dec 14 2013, 05:40 PM

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Can I mnp to hotlink old plan? I don't want the #hotlink plan with bandicoot internet
Chrono-Trigger
post Jul 28 2015, 07:38 AM

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Does celcom impose any minimum stay in their prepaid line before porting out to other telco? I heard Hotlink is one month? Can someone clarify this?
Chrono-Trigger
post Mar 9 2016, 03:24 PM

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how long to port out from Umobile to digi ?(prepaid) coverage very bad for Umobile at my area

This post has been edited by Chrono-Trigger: Mar 9 2016, 03:24 PM
Chrono-Trigger
post Mar 11 2016, 12:54 AM

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Porting successful. Now with digi new prepaid ver1
Chrono-Trigger
post Dec 28 2016, 09:28 AM

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successfully ported from Celcom postpaid to Maxis.

TAC numbers not received now, need to wait or call maxis to reset it?
Chrono-Trigger
post Dec 28 2016, 01:53 PM

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QUOTE(adiwarna @ Dec 28 2016, 12:45 PM)
Suppose to be ok after 3 working days

Btw can try contact bank customer care update about telco changes/ update the tel no at atm
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Even the Maxis TAC for their mobile app also not receive. Wait 3 days?
Chrono-Trigger
post Feb 23 2017, 10:09 PM

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QUOTE(dannychen @ Feb 23 2017, 05:23 PM)
need to change to new sim card.
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digi no need change sim card
Chrono-Trigger
post May 17 2017, 03:21 PM

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went to maxis center to submit my port in request from other Digi during lunch break. Until now, still no sms from Maxis or Digi.

Should I check with Maxis whether they have submitted my request to port?
Chrono-Trigger
post Aug 16 2017, 01:34 PM

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any minimum amount in hotlink account before porting out to other telco?
Chrono-Trigger
post Aug 16 2017, 02:36 PM

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QUOTE(Cento @ Aug 16 2017, 02:01 PM)
RM1 and your number must be active. Also make sure you already stay with Hotlink more than 30 days. smile.gif
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tq
Chrono-Trigger
post Aug 30 2017, 10:37 AM

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QUOTE(ckh6003 @ Aug 30 2017, 01:01 AM)
Checked with Maxis CS, he claimed my maxisone plan is no bundle with any contract, so I can port out as usual, while the advance payment I paid, they will refund to me via Cheque within 2-3 weeks (send to the billing address).

Double check with DiGi CS as well, he claimed depend on maxis whether got cooling off period or blocking porting out imposed or not. If none, I can port back DiGi anytime.

Went to digi store, CS claimed got cooling off period 30 days, after that I only can port back. But I checked with digi store express, the guys claim no cooling off period, I can port back anytime as long as I don't have any contract.

So which one correct? Which one wrong?
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you can try port out to Digi prepaid first (don't have to pay deposit), and if it is successful (meaning no contract from maxis side), then you upgrade to postpaid at digi.
Chrono-Trigger
post Sep 8 2017, 09:07 AM

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hi guys, I applied for online Digi MNP, still haven't received the SIM card today (5 days already). My hotlink account is going to be deactive soon.

Can I MNP to other telco , or apply for MNP at Digi center and just ignore the online DIGI MNP?
Chrono-Trigger
post Sep 12 2017, 08:47 AM

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QUOTE(55665566 @ Sep 11 2017, 08:38 PM)
Tried to request TAC, didn't receive any after >5 times requesting sad.gif
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which telco did you try?

For me, I switch from Digi --> hotlink ---> digi , no problem with TAC. Immediately can receive TAC from banks.


Chrono-Trigger
post Sep 12 2017, 01:40 PM

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QUOTE(55665566 @ Sep 12 2017, 11:18 AM)
Switch from Celcom to OneXOX, got problem until today  sad.gif
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if your problem still persirsts, consider MNP back to the major telcos such as Maxis, Digi and Celcom. you won't go wrong with them.

This post has been edited by Chrono-Trigger: Sep 12 2017, 03:43 PM
Chrono-Trigger
post Sep 18 2017, 01:02 PM

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QUOTE(55665566 @ Sep 18 2017, 01:00 PM)
May I ask if there is any cool down after the last MNP?
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I am not sure about XOX.

Hotlink and Digi has 1 month cooling period. your problem still persists?
Chrono-Trigger
post Sep 18 2017, 01:36 PM

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QUOTE(55665566 @ Sep 18 2017, 01:07 PM)
Its ok already after few days.
Just for added info
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Can share with us what you did?
Chrono-Trigger
post Nov 24 2017, 09:39 AM

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QUOTE(lowya @ Nov 24 2017, 08:57 AM)
i am giving up on umobile since their service level sucks and their plans are tricky and app not user friend, data speed slow, on all level failed.

Here's the interesting part, 2 days after reply YES sms to port out, the line happened to be passive, and umobile still ask to top up RM5 just to port it out, i say this is shame for a telco to ask for more money just to end their service.

not going to use umobile again since they handle it so unprofessional.
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your lines need to be active to port out. That is the requirement.

Bear in mind that MNP is actually not 'free', as the receiving Telco bears the fee for it. So when you want to port out, the telco has the right to impose a minimal cool off period and to require you to have your lines active.


To be safe, make sure your line has more than 7 days validity left. Porting process takes 3 days Working day maximum, not including public holidays and weekends.


This post has been edited by Chrono-Trigger: Nov 24 2017, 09:42 AM
Chrono-Trigger
post Nov 25 2017, 08:17 AM

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QUOTE(UN1T3D @ Nov 24 2017, 08:42 PM)

5. Bear in mind that the stupid mnp reasons and policies you're claiming are not exclusive to Umobile alone .... for a very simple reason : those policies are regulated by SKMM and thus applies to ALL telcos ...

Refer to http://mnpcheck.skmm.gov.my/FAQ.aspx and one of the requirements is

- However, only active mobile numbers can port. Thus, do not terminate your current line before porting.

Prepaid accounts in grace period does not fulfill this particular requirement,

So, stop bitching and face reality.

devil.gif
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We need to bear in mind that MNP isn't free. The cost has been absorbed by new port-in Telco. So it's only fair that they recover some of their cost by imposing a cooling off period of 30 days , at least they recover RM30 from an individual before he decides to port out.
Chrono-Trigger
post Feb 15 2019, 04:26 PM

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Want to port from Digi Prepaid to Hotlink Flex. Rejected by Digi, said "non fulfillment of contract obligation" ????

Prepaid line also got contract? Called Digi, they advice to resubmit and said unable to check from their side.


Chrono-Trigger
post Feb 20 2019, 09:22 AM

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Just to follow up on the recent MNP problem for prepaid. Sharing my experience and advice.

1. Must stay with telco for at least 30 days before port out

2. Must not owe telco any money , even for prepaid.
i. Things such as "credit advance" by telco where prepaid credit was given to you first, and will be deducted once you reloaded. Make sure you reload and get the due deducted before MNP out.

ii. Monthly subscription services such as monthly internet plan should be unsubscribed before porting out. For example, if you don't have enough credit to renew the monthly internet plan (as you plan to port out anyway), a "due" payment may be tagged to your account. You may get the notice " non fulfillment of contract obligation" when you MNP.

3. Must have a minimum amount in the prepaid account. Definitely not ZERO. I would say RM1.00 is a safe bet.

4. Prepaid account must be active before you MNP. A safe bet will be at least 7 days validity period to take into account weekends/holidays.

5. Name and IC number must be entered correctly at the receiving telco side when you MNP.

This post has been edited by Chrono-Trigger: Feb 20 2019, 09:32 AM

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