Tried to help a friend extend EXP2 sent to 28882, but no reply whatsoever.

Have actually topped up to over RM50 a week back, waiting to do this, but realized just now that RM1.50 was mysteriously deducted somewhere during the week. 

I'd to make a credit transfer to top up again, but got no reply while trying to extend. 

Not yet, but I think I'll have to, if I still can't do it tomorrow or so.

The existing one expires tomorrow, but when I tried to extend mine 3 weeks back which's expiring end-Jan, I at least got a return message saying my old one is still active.

Not only no respond at all, but to find a missing amount... 

my father still use an very old xpax plan, plan name is "Xmid". Can I help him to migrate to plan that can be extend validity like X2, XPAX24, IOX?  or it must be migrate to MAGIC now?  Xmid rate is very expensive.