SIM info: 8960011112 906286486 (1) 128k SB

I am currently using a samsung galaxy s4 with (family plus) 50 but for some reason I have no access to the internet no matter how many times I try to activate the mobile data. I have also tried to purchase a monthly data plan through *100*7# but it stated a MMI or connection problem when I'm trying to access the data service. I hope the problem can be solve as soon as possible.

Thank you.

Buddy,

Did you check on your APN settings?
You may follow the guidelines below:

Step 1: From the main menu, go to Menu, then to Settings
Step 2: Then go to Wireless and Networks
Step 3: Tap on Mobile Networks
Step 4:Here, for troubleshooting, please make sure the following components are turned on

-“Use Packet Data” is turned on
-Network mode is on 3G (WCDMA) or LTE
-APN type is set to Maxis 3G Internet

Step 5:
Below steps are to troubleshoot in the event that the APN is still not set for the device. Click on the menu button to enable the “New APN” option on the device, and then click on new APN

Step 6: For the following, kindly fill up as per below:

• Name: Maxis 3G INTERNET
• Access point name (APN): unet
• Proxy : 202.75.133.49
• Port: 80
• Username: maxis
• Password: wap
• Server: <not set>
• MMSC: http://172.16.74.100:10021/mmsc
• MMS Proxy: 202.75.133.49
• MMS Port: 80
• MCC: 502
• MNC: 12
• Authentication type: None


Step 7:
For the APN type, please key in Internet + MMS,

Step 8: Click on save

Step 9: Make sure the APN for the Maxis connection is highlighted

Step 10: Restart your device, turn on the mobile data and try to browse.

Hi,

Please be advised that the GPRS service is not active for the SIM card number given. Kindly request an account holder to call 123 and ask for activation. TQ-Firdaus